Hilton Garden Inn Waikiki Beach, Honolulu Reviews

The old lady with white hair was very rude and asked me to pay $500 more. When I asked why, she just said it was because of the rules. We protested and tried again. And she never apologized.

it's conveniently located. The room smells like public washroom. the reception was not welcoming at all ( I think her name is Yuki). They constantly ran out of coffee at the lobby. Gym was sad. Won't be coming back for sure.

Good!

Great Rooms and location!

Location is super good, convenient to walk to anywhere in Waikiki. Valet parking staffs are great and kind of Japanese-style friendly, however the reception desk staff seemed always busy. Room is small and has a smell, maybe due to the oldness of the air conditioning and the building. You need to open the windows to ventilation every day. But the shower is incredibly good, like a hotel bathroom in Japan. Good and powerful water stream, feels like a waterfall and a hot spring. The shower is a huge plus, kind of the best in the US.

Good service. Big room good facilities

location is great and super spacious rooms.

A very clean hotel everyone is very friendly and close to the beach Very central to everything

Good service!

the room was clean, every day there was cleaning, bathroom accessories were always added, I was very satisfied with my stay in this hotel!

Spent July 3, 2022-July 5, 2022, we are Kama 'aina's and did not feel the hotel extended any kind of extra Aloha for us locals. Also, very upset when I pre-booked the reservation through a 3rd party and as well paid in full, and on confirmation sheet states that room and everything else PAID ALREADY, WHEN CHECKING IN THERE WILL ONLY BE A BALANCE OF $46 IN TAXES. Well, when I checked in I was told that I would still need to pay $45 a day for the resort fees daily which totalled $85 I still would owe. Parking, I was told by the Front Desk would be $50 a night ( insane )!

The front desk was accommodating when I didn't have my credit card to pay for a deposit.

The front desk and staff was very helpful and knowledgeable about the area and property.

Very disappointing! Very rude staff. we’ll never come back!