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Hampton Inn & Suites Houston-Katy
4.4/586 Reviews

Hampton Inn & Suites Houston-Katy

Houston|2.1km from Katy Asian Town
On 2/7/2022 I made a reservation online for a 10 night stay at the Hampton Inn Houston-Katy. On 3/8/2022, I modified the reservation to a one night stay. Upon checking in on 4/13/2022 at around 11 pm, Brenden confirmed that we would only be staying for the one night. On 4/14/2022, we left the hotel. No belonging were left in our room. Since covid, we have been receiving our receipts via email for our records. We left the keys at the hotel and thought nothing was out the norm. I realized that in the afternoon, I had not received my receipt. I checked my credit card statement and saw two charges from Hampton, $207.93 and $1465.84. I contacted customer assistance who directed me straight to the hotel. The manager, Stephanie refuses to refund the money. She called me a ”lier” (her words) and said that when we checked in we directed Brenden to change the reservation to ten days. She also said that belongings were left in the room. I assure you that neither is true. If we were staying 10 days, I would have modified the reservation to make sure we would have a room a head of check in. In stead of just admitting to making an honest mistake, she insulted my integrity and has basically stolen my money for services I never wanted or approved. I have the confirmation to confirm the stay of one night only. There were no belongs left. When I looked at my reservation on my phone on 4/13 it was one night. They deliberated changed it to 10 and are calling me the lier. I assure you that any future stays will be at the Comfort Inn. I want my funds refunded to my card, but I am still waiting on a call back.... not holding my breath. They seem to manipulate the truth and insult customers.

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Top rated hotels in Houston

Searching for hotels near Katy Asian Town? Compare room rates and reviews to find your ideal stay.
Hampton Inn & Suites Houston-Katy
4.4/586 Reviews
On 2/7/2022 I made a reservation online for a 10 night stay at the Hampton Inn Houston-Katy. On 3/8/2022, I modified the reservation to a one night stay. Upon checking in on 4/13/2022 at around 11 pm, Brenden confirmed that we would only be staying for the one night. On 4/14/2022, we left the hotel. No belonging were left in our room. Since covid, we have been receiving our receipts via email for our records. We left the keys at the hotel and thought nothing was out the norm. I realized that in the afternoon, I had not received my receipt. I checked my credit card statement and saw two charges from Hampton, $207.93 and $1465.84. I contacted customer assistance who directed me straight to the hotel. The manager, Stephanie refuses to refund the money. She called me a ”lier” (her words) and said that when we checked in we directed Brenden to change the reservation to ten days. She also said that belongings were left in the room. I assure you that neither is true. If we were staying 10 days, I would have modified the reservation to make sure we would have a room a head of check in. In stead of just admitting to making an honest mistake, she insulted my integrity and has basically stolen my money for services I never wanted or approved. I have the confirmation to confirm the stay of one night only. There were no belongs left. When I looked at my reservation on my phone on 4/13 it was one night. They deliberated changed it to 10 and are calling me the lier. I assure you that any future stays will be at the Comfort Inn. I want my funds refunded to my card, but I am still waiting on a call back.... not holding my breath. They seem to manipulate the truth and insult customers.
Four Points By Sheraton Houston Energy Corridor
4.4/5108 Reviews
Enegy Corridor
The hotel is near the highway but far enough from the noise. The place is very clean and crew ensures it is well kept. The free washer and dryer are a plus. I especially want to thank Kaitlan and Brain for their outstanding service. Both are pleasant and very helpful. The help always with a smile.
Best Western Plus Houston Energy Corridor
4.2/5105 Reviews
Enegy Corridor
It wasn't anything to blow my mind, it met the minimal of my expectations. We encountered a problem as soon as we got there which management dealt with, somewhat quickly. Breakfast is OK, nothing too special. I did feel that if they were going to serve opened pastries and use paper plates, then they may as well have utilized bulk sealed pastries. Nothing extravagant, or over the top. Very basic, but I have high standards when it comes to value, and cleanliness. My bare minimum standards were met. Staff was helpful and nice. There is a bar right next to it (practically se parking lot), so if you don't want to encounter the noise issue, asked to be on the opposite side.
Palacio Royale Inn Signature Katy
3.9/598 Reviews
For the price it’s totally worth it paid $165 for two nights. Everything was clean and the room was huge. I was a little scared at first because we thought we were booked at the other Palacio Royale inn next door which looked a little sketchy. The doors of that one was on the outside straight to the parking lot, classic drug spot. I was a little worried about parking my truck there overnight but they had a security guard patrolling in his car all night. Wouldn’t take my little kids here but for me and my wife it was perfect.
Tru by Hilton Katy Houston West
4.2/5102 Reviews
Everything is fine, not bad, very close to the place of work, there is no Chinese food nearby, but there is a Haidilao, very quiet at night, the disadvantage is that the office desk is right next to the air conditioner, the wind is blowing outside the wind network, it is very cold.
Element Houston Katy
4.2/5101 Reviews
My family and I arrived during Hurricane Laura; signs were posted all over the hotel about adhering to safety such as wearing mask when entering the building and there were multiple hand sanitizing stations as well. The location is perfect close to 99 and I-10. Many shops and grocery stores are close by as well. The staff are amazing and very people oriented. I have stayed in many hotels and have never experienced a staff that is more personable and willing to go above and beyond for their customers. Ms. Carmen, Ms. Jolen, Ms. Dasha, Ms. Brianna and Mr. Nick are amazing people who truly love their job and love working with the public. They each made sure all hotel guests adhered to the mask mandate and were constantly making sure guest were 6 feet away.

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