TownePlace Suites by Marriott Hotels in Houston

I am rating this on the management response to my complaint, not the actual hotel stay or even the staff; the staff and the stay were great, during all of our stays. Our complaint comes at the blatant and dismissive behavior of any management staff to contact us regarding our last stay. We have stayed at this location about four times, as my husband is a patient at MD Anderson. On Saturday, 8/5/23 we checked out after being at this hotel for almost two weeks. When we checked out, I had the pleasure of encountering Belsay, who was working the desk, he was very friendly and accommodating during our stay, as was all the other staff, just don't have their names. At the time of checkout, I made a reservation for a room on the lower floor, due to a major surgery my husband underwent and had numerous and large incisions. We arrived on 8/8/23, at approximately 4:55 pm, only to find the room requested, the previous Saturday was not available and the room on the second floor had to be checked to ensure it was ready for check-in. Of course, after traveling for hours and spending hours at MD Anderson, and with my husband's condition, I was highly disappointed and somewhat agitated. We finally get to a room on the second floor and I open the bathroom door and was just overtaken with the smell of smoke that had saturated the entire bathroom, which I guess explained the huge air purifier that was plugged in the wall. I contacted the front desk to report this, and spoke with Jose, as I didn't want to be charged for smoking in what is suppose to be a non-smoking room. Jose came to the room and also agreed the strong odor of smoke inside the bathroom. My husband suffers with asthma, which made the stay very unpleasant, and because we had gotten my husband settled, moving would be too difficult and uncomfortable for him. So, because we were only there for one night, during this stay, we endured the unpleasant smell of smoke. As we were checking out, i again encountered Belsay and again he was very pleasant; I asked was the manager available, the name on the wall showed the manager to be Marisol Rosado, Belsay stated she was at another property. I left my telephone number and asked him to please have her contact me, as I wanted to speak with her about our stay. This request was made Wednesday, 8/9/23; I also contacted some 1-800 number I was given for complaints, but when she answered she stated she was with reservations, but still allegedly took my complaint, which was Friday, 8/10/23. To date, I have not received even an email or any other means of communication from anyone to hear my complaint. I wanted to give the perspective people the opportunity to contact me before doing a public review, I have exceeded giving them the opportunity. The lack of response to a customer's complaints and/or concerns is really unprofessional, dismissive and diminishing behavior of the customer's experience and really a failure of just doing your job and providi

We had 4 nights, 2 nights in 2 queen (437) and 2 nights in a king suite (432)! In. Both rooms have full kitchen with enough utensils for a family of 4. Beds are comfy, linens are clean, and the rooms are well-kept! Except, the King suite does not have a dining table. Isaac, receptionist, is the BEST! His restaurant recommendations were awesome! He also made sure, as Marriott Titanium, that we’re taken cared off… Jose, a staff, was always on the go, keeping the premises clean and presentable!!! Great job, JOSE!!!! Patricia, breakfast staff, was very attentive to the needs of very client that had their breakfast in the lobby! Amazing staff, nice location, close to the airport and many great restaurants!

Our experience at this hotel so far exceeded our expectations! We traveled to Houston with 35 high school students for a robotics competition. The staff went out of their way to make us feel welcome and accommodate our needs the entire time we were there. If you are looking for a luxury resort, this isn't that, however, the staff may treat you as if it is. The hotel is a little on the basic side, and maybe a little older, but it was clean and provided everything we needed. I can't stress enough how great the management and staff were in helping us have the best stay possible.

Stayed at this hotel for a total of 10 days. There are many restaurants nearby, as well as two large supermarkets. It is very convenient to get on the highway as soon as you exit. The location is also very good, about 20 minutes to the city center or Chinatown, to the airport. recommend!

I am giving them only a 4 star because some of the staff aren't customer first. Considering I work customer service and have been for 22 years. I've always been taught to put the customer first. Especially when the staff makes a mistake. Unfortunately, I had an experience with my account here and the property manager was not willing nor did he provide any accommodations to fix the issue. However, there was ONE staff member who is AMAZING!! Cici!! She is the best!! She was very accommodating when my family needed. She is amazing to talk to and very professional. She showed me how to book my rooms with using my points. Cici is just loving and amazing as a whole. Other than the customer service, the rooms, specifically the suites was amazing! It is HUGE!! It's spacious and has plenty of storage. I love the fact it has the availability to cook in the room. The property is very clean and peaceful. It is conveniently located to some shopping, food and groceries. They keep the pool maintenance up. The gym is great. It has some great equipment and a range to choose from. They serve a hot breakfast every morning. It was pretty good for the most part. I would definitely recommend.

My flight was scheduled to arrive at 23:30, so I found a place close to the airport. It was older than I thought, but it was clean, and most of all, the bed was crazy. It felt like a latex bed, and I slept really well.

TownePlace Suites by Marriott Houston I-10 East is the perfect place to work and play. Our newly built, all-suite hotel is located just east of Downtown, The Toyota Center, Minute Maid Park, George R. Brown Convention Center, University of Houston, Rice University and NRG Stadium. Business travelers will find easy access to GE, Anheuser-Bush, Baker Hughes, Kroger, University of Houston, and The Port of Houston. Our cozy studio and one-bedroom suites feature fully equipped kitchenettes and flexible workspaces to put you in charge of your routine and help you make the most of your stay. A well-lit work area gives you space to get down to business while comfy living areas with flat-screen TVs give you room to relax and unwind. Amenities like our complimentary hot breakfast and 24-hour market keep cravings covered around the clock. Live life uninterrupted with Free WiFi, free parking, a modern fitness center and an outdoor pool. Whether traveling for business or leisure, we hope to make it feel like home.

This property is easy to get to, clean and tidy, and the amenities in the room were terrific. The room layout makes it feel far more spacious, the bed is comfortable, and the staff -- from checkin to checkout -- could not have been nicer. Every time I saw someone with the hotel, they spoke, asked about my stay, and thanked me for being there, from maintenance to desk staff to housekeeping. I felt valued as a guest. This was a great experience for me, and the breakfast was really one of the best I've had from a hotel. It was fresh, hot, well-prepared, and the serving staff did a great job. All in all, it's an excellent choice, I think. You are ten to fifteen minutes from a variety of restaurants, a giant HEB and Target are less than a block away, and the people working there are friendly and make certain that your stay is going well. One of my best recent hotel experiences! They even have on-site laundry facilities for guests - all you need is detergent. The fitness center was well-appointed, the pool was sparkling, and everything was clean and well-kept. Thanks to everyone there for a terrific stay.