Serenity Alpha Beach - Ex Serenity Makadi Beach

Serenity Alpha Beach - Ex Serenity Makadi Beach Reviews

Serenity Alpha Beach - Ex Serenity Makadi Beach

Safaga Road 36 Km, Hurghada, Red Sea Governorate, 84511, EgyptView Hotel Details
Serenity Alpha Beach - Ex Serenity Makadi Beach
Serenity Alpha Beach - Ex Serenity Makadi BeachSerenity Alpha Beach - Ex Serenity Makadi BeachSerenity Alpha Beach - Ex Serenity Makadi Beach
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Serenity Alpha Beach - Ex Serenity Makadi Beach Guest Reviews

4.6/5
Great
59 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(59)
Positive reviews(45)
Reviews with photos/video(40)
Negative reviews(2)
Nice and special
Premium Room With Pool View
Stayed in Jun 2024
Family
26 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Nice stuff nice place and good for relax and enjoy the time front the sea
Woxiangguoxihuandeshenghuo
Superior Double Or Twin Room
Stayed in Apr 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 6, 2024
It is so difficult to upload a photo with this software. Uploading always fails! This hotel is very cost-effective! The room is large. The service staff are very polite. The manor environment is very beautiful. The swimming pool, beach and party are all very good. The food is not suitable for Chinese tastes, but the food here is like this. The desserts are delicious! I am an i person and I became an e person here. I dance with people from different countries. No one cares how you dance. Everyone is so happy. This kind of relaxation is not available in China. I really don’t want to leave. Because the room is on the first floor, it is a bit damp and some quilt covers and sheets have pilled. The facilities are not very new. I suggest that you book a higher-priced room type. It is not much more expensive. My friend booked a room a little more expensive than me. It is on the second floor. The view is good and it is not so damp. In short, I am very satisfied and don’t want to leave. I will be sad for several days after returning.😭
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6/7
Guest User
Superior Double Or Twin Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 5, 2024
There are buffet meals three times a day. The food is very rich and very good.
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Guest User
Premium Room With Pool View
Stayed in Jul 2024
Travel with friends
3 review
2.5/5
Posted on Jul 30, 2024
The hotel is old, the air conditioner in the room is noisy, the bed sheet fabric is OK, but there are no flaws like in the elevator. Even if there are staff, you have to move it yourself. Also, it is a rip-off to take a taxi. The hotel staff have their own black cars, but the price is several times higher. If you don't take their black car, they will not let the car you called online enter the hotel gate.
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Guest User
Superior Double Or Twin Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The location is excellent, the meals are delicious, and the programs are rich, so you can fully experience the charm of the Red Sea.
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Guest User
Premium Room With Pool View
Stayed in Jul 2024
Family
3 review
1.0/5
Posted on Jul 29, 2024
The room facilities are poor, the room is small and the bedding is old.
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Guest User
Honeymoon Room
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The room was very beautiful and the manager upgraded the room type for us free of charge. This hotel is really worth recommending because 3 meals are all-inclusive and the food is very rich. We were given a fine dining restaurant experience late on Valentine's Day. Overall it was great 👍 Come back next time!
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Brónagh N
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 16, 2024
We had the BEST holiday at serenity beach hotel. The staff absolutely made the holiday 10/10 unforgettable. From the reception greeting with lovely hibiscus tea to the housekeeping… Nicole from the animation team was amazing! Mustafa at the pool Bar, Waleed, Omar and Mohamed at the snack bar and everyone in between. The staff were total gems! Would 10/10 recommend and will definitely Return next year!
Response from Property: Dear Brónagh N Thank you for taking the time to write about us on Trip Advisor and for recommending this forum to us. We are pleased to know that you had a comfortable and relaxing stay with us and found all the services and amenities up to your satisfaction. As a team, we believe in creating memorable moments for all our guests. Thank you for appreciating the hard work, passion, and dedication of our team members. We look forward to welcoming you back to Serenity Alpha Warm Regards Aladin El-Ashry General Manage
Daniela G
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 15, 2024
The stuff was helpful, smiled and kind. The hotel is just perfect overall- it was clean everywhere, the food was so good, the pools were clean. I loved this place and Egypt. Maybe this was one of the best trips so far. Definitely I will come back again ❤️ Will miss this place so much.
Response from Property: Dear Daniela G We’re so happy to hear you had a great experience at Serenity Alpha. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, Aladin El-Ashry General Manager
Maya M
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 15, 2024
The experience was wonderful. All of the stuff are very nice and kind. We loved this place. It was an amazing trip. The room was clean, the pools also, the food was so good and everything was perfect. We recommend this hotel and definitely will come back again soon. Egypt is amazing and the hotel too.
Response from Property: Dear Maya M It is a pleasure that we achieved our goal of making your stay memorable by providing outstanding service. We strive to make the experience at our hotel one you will remember forever. Looking forward to welcoming you again soon Respectfully Aladin El-Ashry General Manager
Nicole S
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 5, 2024
A belated review but having come here this year for our second time we were not disappointed. We now consider this resort our second home and cannot wait to return. Our accommodation was top notch and the towel art left in our room was fantastic. The food was superb and ALL staff were wonderful. For the second year Aladin was seen constantly round the hotel with a smile always on his face and always willing to stop and talk. The animation staff were incredible especially Moksha Nicole and Luca. Miss the place very much and cannot wait to get back there. Thanks for making our memories with us.
Response from Property: Dear Nicole S Thank you for taking the time to post your review on TripAdvisor. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels, and we do appreciate your kind recognition. We will be looking forward to welcoming you back to Serenity again soon. Kindest Regards, Aladin El-Ashry General Manager
Janet K
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 1, 2024
Beautiful hotel, as soon as you step off the transfer bus you are welcomed into paradise. The hotel grounds are beautiful so well kept , pools are plentiful and cleaned every day . The rooms are spacious and also cleaned everyday . This is the 2nd time visiting this year so was upgraded to the beach restaurant, there was always a great variety of food , always red hot and tasty , nothing is too much trouble for the staff especially Waleed who went above and beyond. What can I say about the animation team , they really did make our holiday extra special , they come round to make sure everything is ok and let you know what activities are on , they really are a credit to the hotel and really are a joy , a big thankyou to Nicole , Milley , Luca , Lena Yahia , Ahmed , Mocksha , Kaitlyn.Leonie,Mido.Halla,Iza, you are all amazing .Till we see you next time 10 out of 10
Response from Property: Dear Janet K Thank you for taking the time to post your review on TripAdvisor. We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels, and we do appreciate your kind recognition. We will be looking forward to welcoming you back to Serenity again soon. Kindest Regards, Aladin El-Ashry General Manager
Sparkyvoj
Stayed in Sep 2024
Family
5.0/5
Outstanding
Posted on Sep 30, 2024
Just returned home from an idyllic weeks holiday to Serenity Alpha Beach. A vast array of pools & bars to choose from along with buffet restaurants & a la carte offerings (Royal Lounge & Piranha definitely worth a visit). Firstly would like to thank both Mohamed Sobhy (Manager) and Aladin (General Manager) as they could not have been more helpful (especially when easyJet flight home was cancelled....) The majority of staff at this wonderful complex are extremely happy and helpful and go the extra mile to ensure you thoroughly enjoy your time at the resort A mention to the following team members who definitely made our time here extra special Beach Bar - Tall gent (unfortunately did not get his name) Buffet Restaurant (outside seating) - Abd Allah Kamal & Shehab Sabry And an extra special mention for Heated Pool - Mohamed Hossain (Bar) & Ahmed Marai (Lifeguard) Royal Lounge & Snack Bar - Mohamed Sharif and last but not least Royal Lounge & Buffet Restaurant - Mohamed (Alex) Emad Have already booked the return trip to visit these newfound friends in September 2025 Thank you all for the wonderful memories!
6/8
Response from Property: Dear Sparkyvoj We are pleased to hear that we could exceed your expectations and that you liked our hotel. Guest satisfaction is our number one goal, and there is nothing better than achieving that! We will pass on your compliments to our staff, which is the best motivation we can offer! Serenity Alma team is looking forward to welcoming you again and hopes to meet your expectations once again. Sunny Regards, Sherif Sabry General Manager
M4capel
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 23, 2024
Perfect location, private beach with easy pier access to the main reef and drop-off for snorkelling. Big hotel but very cleverly designed, so it never felt crowded, lots of space. Huge choice of pools, gardens very well maintained creating areas of sun and shade which gave lots of options for poolside / sunbed / beach / garden. Food choices different each night, really well presented. Evening and day activities well-run but not obtrusive, can lie around all day if wanted. Rooms were very spacious, clean, good aircon and lovely balcony. All staff were really friendly and helpful, nothing too much trouble. Spa and gym very well appointed and definitely worth a visit or two. The whole site is large so guests would need to be more mobile to get around it all, but paths were smooth and linked cleverly. Highly recommend and we will be back.
Response from Property: Dear Marcus Capel Thank you for taking the time to write about us on Trip Advisor and for recommending us this forum. We are pleased to know that you had a comfortable and relaxing stay with us and found all the services and amenities up to your satisfaction. As a team, we believe in creating memorable moments for all our guests. Thank you for appreciating the hard work, passion, and dedication of our team members. We look forward to welcoming you back to Serenity Alpha Warm Regards Aladin El-Ashry General Manager
lauren h
Stayed in Sep 2024
Couples
4.0/5
Very Good
Posted on Sep 22, 2024
We have just returned from a 1 week stay at Serenity. It was our first time in Egypt so we weren’t sure what to expect… Our room was clean, comfortable and suitable for our needs. The mini fridge was stocked with water daily by housekeeping who did a great job all week. Pool areas were great, we preferred the quieter, lower pool. Bar staff here were hard working and we were thankful for the service provided. The half moon pool had constant activity, sports and aerobics, if you’re into that. Only thing I would say is that there are people constantly coming up to you to sell something which can get a little annoying after a while - there are Do Not Disturb signs you can get when getting towels but these were just ignored in our experience so best to just say “no” and engage no further. We booked excursions through TUI during our stay and the hotel were great with giving us a packed breakfast. Food was ok, nothing to rave about. My partner and I were both careful and restrictive with what we ate and I still fell ill but this is no fault of the hotel - just different from home I guess! We didn’t watch much of the entertainment as it’s not our thing but the Beach party was brilliant and the outsourced acts were fab (African dance group and fire act). Overall we had a great stay, the weather was perfect and (if you’re not super anti social like us) you will thrive at Serenity.
Response from Property: Dear lauren h We’re so happy to hear you had a great experience at Serenity Alpha. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, Aladin El-Ashry General Manager