"Instead of a five-star resort, the room felt more like an upscale chain hotel. The room size was decent, but there were absolutely no amenities! No slippers, no disposable toothbrushes, no shower caps, and the mini-bar was empty. While we always bring our own, previous hotels we stayed at like the Fairmont, Old Cataract, and Steigenberger all provided these things, even cotton swabs and facial pads, which we didn't even use. The front desk's line was that they had given us a free upgrade, but the room we got looked exactly like the pictures of the room we booked. The sea view from the balcony was also obstructed. The pool downstairs was the coldest I've ever experienced in any hotel. It was hilarious watching everyone, mostly foreigners, touch the water and then shiveringly walk away. Only I, as a 'strong Chinese woman,' gritted my teeth and persevered. I was the only one in the water for over an hour… The bathroom sink was designed so poorly that you couldn't place anything on it. The room only had ample space; thoughtful design was clearly lacking. It wasn't entirely without merits; this was the only hotel in our 10-day Egypt trip where we didn't need a power adapter to charge our devices. My companion felt unwell yesterday and didn't want to go down for dinner, so we ordered room service. We ordered 1270 EGP worth of food, and it took 50 minutes to arrive. The bill was 1275.80 EGP, but they charged us 1300 and didn't give any change. And they didn't leave a receipt! We called later to ask for it, and they said 'Ok,' but no one ever brought it to us… It's about 10 kilometers from the airport, and my companion is timid and worried about haggling with taxi drivers, so we booked the hotel's airport transfer for 1190 EGP… a taxi would probably only cost around 100 EGP. All in all, I personally don't recommend it… The Red Sea is beautiful, but if you're not going out to sea and just experiencing the hotel services, I wouldn't recommend this hotel. The beach views were limited, and the beach itself wasn't great. My overall impression from this Egypt trip is that hotel front desk staff generally aren't very good. On the other hand, the security personnel, luggage handlers, and pool lifeguards were all very enthusiastic and polite."