Dekalb Hotel Reviews

I booked a hotel room for three nights this time and had a very bad experience. 1. For the city view room booked through an agent, when you open the window on site, there is only a wall. I coordinated with the reception desk and told them that I booked a city view room, now it is wall view, and asked them if they made a mistake. The hotel confirmed that it was correct, this was a city view room, and I was deceived. 2. I was not satisfied with the wall view room, so I paid an extra 50 euros per night to change rooms. When I got to the room after 10pm, I found that the quilt cover was dirty. Since it was quite late, I didn't notify the hotel and stayed the whole night. I went out to run errands early the next morning, wrote a note and placed it in a prominent place on the bed, requesting that the sheets be changed. When I came back from doing errands in the evening, I found that the sheets had not been changed, and I immediately became annoyed. I called them and asked them to be there at around nine o'clock, and watched them change the sheets and quilts in the room. Cleanliness and service are very poor. 3. When I came back on the last night, I found unknown hair on the quilt cover, indicating that the quilt cover was not clean. I called him and asked him to send a quilt cover to replace it. Overall, the service in this hotel is not very good. When a problem arises, the solution is not satisfactory and the attitude is cold. As a hotel in the service industry, it has been found several times that the hotel is not clean. This is really incomprehensible. I will not choose this hotel again in the future.