Guest User
January 17, 2025
I arrived at the hotel and, to my surprise, they said that the accommodation I had booked was not available. They put me in a lower room... An adapted room. They even said that I would receive a refund for having stayed in a lower room... Something that I could not resolve during my stay or even after 12 days.
And from the beginning, they said that there was only a reservation for one day and that I would have to pay for the other...
With great difficulty, the next day they said that I could stay and pay the difference for the stay...
See, I had booked a luxury room, paid for two stays... I was put in a lower room and they wanted to charge me for my stays again...
It was a lot of headache and no concrete resolution. I paid for a service and received an inferior service... Regrettable!!!
I had to show and send my proof of reservation and payment to three different people.
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