Guest User
October 7, 2024
I am writing this message to warn you that this hotel is a total scam!! I made a reservation in July for October, with the possibility of canceling until September, which I did in August and free cancellation confirmed by booking. The hotel charged me $440 directly without going through Booking, so they were supposed to refund me. I have been sending emails since August 15, always the same response, an investigation is underway or I must see the manager, I have been led up the garden path for two months and I still have not received my refund. So be very careful, because if you make a payment and cancel during the authorized period you will have a hard time getting your money back, it is a total scam, so be very careful, in the previous message, the person seems to have the same problem, so run away, because they are not serious at all!!!!
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