Verified traveler
June 16, 2023
Poor customer service & overrated
Pretty location but lacking in customer service. Went for an anniversary stay, but couldn't eat at the hotel restaurant because we hadn't reserved enough in advance. Hotel staff dismissive and arrogant about it, saying they had called and emailed to advise of the need to reserve in advance, which a review of call records and emails showed simply wasn't true. Upon checkout wasn't asked 'how was your stay,' not surprising as they are pretty pleased with themselves and don't really care if a guest likes it or not. Breakfast was ok, but given how much they tout it had expected more. Overall disappointing - look elsewhere.