Name: Luxury Spa Hotel Olympic Palace
Address: Zámecký vrch 41, 360 01 Karlovy Vary 1, Karlovy Vary, Carlsbad area, 360 01, Czech Republic, Zámecký vrch 41, 360 01 Karlovy Vary 1, Overseas, Czech Republic
Rating: 4.6

All reviews

Positive reviews

房間很大，酒店前台服務員很熱情，親自帶我們去房間！早餐很豐盛！還有入住的歡迎茶點！值得推薦

The room was large, and the hotel front desk clerk was very enthusiastic and took us to the room personally! Breakfast is very rich! There are also welcome refreshments upon check-in! Worth recommending

インテリア、サービスも 料理も素晴らしい👍
ラグジュアリー感満載✨

但し 日本の温泉では無いので、日本の方にはちょっとぬるく感じるかも。

The interior, service and food are all amazing👍
It's full of luxury✨

However, since it's not a Japanese hot spring, it might feel a bit lukewarm for Japanese people.

有歡迎香檳和點心，工作人員很熱情，房間舒適，安靜。

Sauna

Airport pickup service

Restaurant

24-hour front desk

Luggage storage

Car rental

Swimming Pools

Wi-Fi

Golf course

Breakfast

Non-smoking room

Resorts

Hot spring

All Languages

Chinese

Japanese

All Room Types

Comfort Double Room, Balcony (Wellness Access)

Comfort Double Room

I'm currently staying at the Olympic Palace and booked it because the reviews were so good - not because it looked amazing or because the price was good - neither was the case. I just wanted the nicest hotel in town besides Pupp. Unfortunately, this hotel was way below even a four star standard. We paid 300 euro/night and called ahead to ask if we could pay a bit extra to upgrade to a larger room with a balcony. They offered a Deluxe Room with a Balcony for 20 euro extra per night. When we arrived at midnight, there was only one poor woman at the reception who was brand new on the job. She tried so hard but it took 10 minutes just to process our documents and then when I confirmed it would be a Deluxe Room with Balcony, she said no - but that we were charged the 20 euros anyways. When I asked about the larger room, she said it would be over 100 euro/night and would take a very long time to get us in a room like this. We just wanted to sleep so took the small room, which was not very nice. The shower head did not work the entire time, neither did the AC. My assistant called ahead to book a spa afternoon for us and ask what the spa would recommend. We tried calling the spa the day-of and they never picked up. We went down and were told to return in our robes. There was no spa reception. We were told to go back up to our room and find the paper with our spa confirmations and go directly to those rooms. It was the most rushed massage I've ever had - even before my back hit the bed, it started on my feet. It was a fine massage, but not what I'd expect from a spa hotel. Afterwards, the spa staff had recommended the ”salt room” - we were excited, thinking this must be some kind of salt scrubbing room or unique experience. No. It was a room with fake salt hanging from the ceiling, very cold AC, and beds with dirty blankets thrown over us, sitting in lawn chairs. It was supposed to be a 45 min experience - just sitting in the chairs doing nothing. We left immediately. The spa team, when we finally found them, said ”it's supposed to be like smelling the salt in the ocean” - it was a hilarious excuse for a spa treatment, which we're still laughing about. They tried to charge 30 euro for this. The pool person (once we found him) also said the pool was thermal waters. They were not. The service here is limited, the property is nothing special, the price is high compared to the rest of the town, the spa is not nice, spa staff are nowhere to be found, the system is confusing, and it was by no means relaxing.

Hotel location is very good, on a large slope, under the slope is the old city center, this is an old five-star hotel, it is estimated that the town is the most expensive, the service is top-class, the room is fully equipped, but the picture of Ctrip There is an error, I correct it. First of all, there is no bathtub in the entire hotel room. Ctrip's picture is wrong, I hope to update. I booked a suite, no balcony, only the business suite has a balcony, I am a warm reminder to book a passenger, then the breakfast is very good, is the production of the five-star hotel, the hotel guest sauna and swimming is free, the pool is relatively small, this home The hotel's second pop room is big and new. Marx came to the hospital three times. It is estimated that it was sponsored by Engels. Haha, there is a choice of accommodation requirements. I commented that this hotel is a five-star!

We returned to the centrally located Olympic Palace the second year in a row. Very attentive staff in all places - from the reception and medical personal to restaurant waiters and cleaners. Very good room on the 1A floor with a balcony to a quiet green area. Floor heating in the bathroom. Very good breakfast, but dinner was not so good, as in the previous year, after it was changed from the menu to the buffet service. What we specifically liked in the wellness program is the hotel's specialization on the orthopedical problems. For sure will return next year.

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Discover 40 reviews of Luxury Spa Hotel Olympic Palace, rated 4.6 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Luxury Spa Hotel Olympic Palace Reviews: 40 Verified Reviews Latest 2024 | Trip.com

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