Tokyu Vacations Karuizawa

We stayed with four people in a 2LDK room, which was very spacious. The facilities were new and very clean, and the room was well-cleaned, so we had a comfortable stay. One thing that was disappointing was that even though I had already paid in advance, they insisted that I pay on site, even when I showed them my card payment information. I paid once, but still thought something was wrong, so I inquired through the reservation site and received a refund. There may have been a lack of confirmation or some other mistake, but it would be horrifying to think that I would have paid double the amount without noticing. It was very disappointing because the room was so nice.