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I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i

Perfect for young crowd. Lot of activities and parties during the day and night. Pool is beautiful and prices are reasonable. Staff is very helpful and always making sure that you’re all set. However I didn’t know that this is a party hotel so this isn’t really for me but I’m sure if you’re looking to have fun all day long, this is for you.

Choosing the room with a private swimming pool was the best choice. The private pool was surprisingly large and the room was incredibly nice. The beach directly attached to the hotel is rocky and not somewhere you would like to swim, but the nicer beaches can be walked to.

Recently stayed at this hotel for 1 week, arrived from the Airport with no luggage as Bangkok airways lost it, checked in to the hotel and was met by a lovely member of staff who was waiting for me, she offered me a welcome drink on arrival which was very much appreciated after a long flight. After check in, was shown to my room which was a pool side deluxe room with Double bed and En-suite. Room was very clean, spacious and came with Fresh towels, Toiletries, a Mini fridge stocked with beers, satellite T.V, Aircon and some free drinks/snacks. My stay came with free breakfast every morning, which was very handy and the selection was always really nice. Lots of fresh fruit, cereals, pastries, eggs cooked to the way you wanted along with a choice of tea/coffee and fresh juices. Staff are soo friendly and welcoming, they clean your room everyday and provide fresh sheets and towels as well as toiletries. The Hotel is quite modern and staff had decorated the reception for Chinese New Year with lanterns and fairy lights. The position of the hotel is good, about 10 min drive in a taxi to Fisherman's village, which is full of bars/restaurants and shops. The hotel is also right on the beach, so you have the option to swim in the sea or the pool and look out onto the amazing views. I loved my stay at this hotel and would highly recommend! (Only negative thing I can think of is that the Pool Bar was never open, so it would be good to see this open in the future).

My stay at Centara Reserve Samui was truly exceptional. Few, Ton at the reception provided top-notch service, setting a welcoming tone. The ocean view from my room was breathtaking, and the option to rent kayaks and paddle boards added adventure to my trip. Even after check-out, I was able to make use of the well-maintained gym and shower facilities. The cleanliness and overall quality of the gym made it a perfect place to unwind and refresh before heading out.The pool offered a stunning beach view, and the breakfast buffet, with customizable and pre-serviced options, catered to every taste. Additionally, the hotel's prime location provided easy access to a variety of tasty restaurants in the vicinity. Exploring the local cuisine was a delightful adventure in itself. It was the perfect setting for a memorable honeymoon, and there were plenty of delicious restaurants nearby. The services were worth the price, and I can't wait to return for another fantastic stay:)

Excellent stay at this hotel. The staff make it all worthwhile in particular the staff at The Level Lounge - Selena, Banana, Eye, Bay, Makam just to name a few. They were so accommodating and ensured that we had vegetarian food for our group at every afternoon tea and evening cocktail. The pool area is great for families and has a large shallow area for babies to splash around in. Special mention to pool staff Bow who works his socks off to happily accommodate for every request. The pool access rooms are large, spacious and have everything you need although I believe they could be updated and modernised. Overall a fantastic stay and we really hope to be back soon