Guest User
December 23, 2024
Let me just say that the hotel itself is magnificent and the grounds are beautiful! This is where it ends.. the bathroom smelled like a sewer the entire time, the hotel staff are tip hungry for ANY little thing you request of them to the point where they make you feel uncomfortable, the breakfast staff was disgusting (coughing all over the place, picking their noses, scratching themselves, it was an endless array of grotesque behavior). It's obvious this staff lacks training, but even worse they lack common decency as human beings. They don't have a clue on what good hygiene means. A maintenance staff member came into my room and tracked mud all over the floor and never cleaned it up. 5 star luxury hotel??? I think not! A 5 star luxury is not just about the quality of the property, but the customer service experience!! We pay top dollar, therefore we expect top dollar service- not road shack service!!