Guest User
October 21, 2023
Hotel was empty, it was a hot mess, there was unfinished structures thru out the property, 75% of the menu was not available, was hard to order food, each time we ordered something, waiter would come back to let us know they don’t have it. Only the manager spoke English fluently, the rest of the staff spoke very little English to none, though they were very nice. No wifi in the rooms or phone service, so you end up spending a lot of time in the reception area. More importantly, we were not allowed to go in the ocean, I’ve never heard of this before, apparently they have a religious ceremony on oct 26th and the local customs don’t allow that portion of the beach to be used, bizarre, why would they not specify on the website and offer discounts? Basically you end up in a messy hotel, on front of a beautiful beach you cannot swim in and almost no food to order. Also, they would sat us at the table not in front of each other but next to each other as if people shouldn’t face each other when they eat, they need some training on dining etiquette, also, for some reason they had jars with sugar on each table and were full of ants, no idea how the hotel stays in business