Zasgo Hotel

Zasgo Hotel Reviews

Zasgo Hotel

Jalan Soekarno Hatta, Komodo, West Manggarai Regency, East Nusa Tenggara, 86763, IndonesiaView Hotel Details
Zasgo Hotel
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Zasgo Hotel Guest Reviews

4/5
Very Good
53 review
Verified reviews
Location4.1
Amenities3.6
Service4.3
Cleanliness4.1
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All reviews(53)
Positive reviews(33)
Reviews with photos/video(9)
Awesome stay(13)
Great service(10)
Clean and tidy(8)
Great value for money(8)
Near shopping area(8)
Great swimming pool(6)
Negative reviews(4)
Indrawati
The Studio Single (No Windows)
Stayed in Jun 2024
Family
6 review
4.5/5
Great
Posted on Jun 5, 2024
We book room . Çakrawala suite. Very big room . And we can see sunset
Response from Property: We are appreciated you were stayed with Zasgo Hotel Labuan Bajo. Thank you for your feedback. We will keep maintain the quality of our work. We are definitely hope you may come back and stay with us in the future.
Guest User
Grand Studio Twin
Stayed in Sep 2024
Business travelers
3 review
3.2/5
Posted on Sep 7, 2024
The lightest part of this hotel is it is near the airport, you won’t never be late for flight. About 1km from there, there is an good restaurant named Taman Laut where you can have good meals and excellent view of the Harbour, perfect for a romantic dinner with sunset. But the amenities of this hotel is disappointed, no hairdryer. It's not really worth the money I spent.
Response from Property: Dear Sir/Madam, Warmest greetings from Zasgo Hotel Labuan Bajo. Zasgo Hotel Labuan Bajo is honored to have hosted your family. You were right, the hotel has a strategic location in the town with the perfect sea view of gulf and close to the market, ATM, restaurant, and airport. We do apologize for your experience regarding there is no provided hairdryer in the room. We have limit hair dryer which can be used interchangeably with other room guests. We are appreciated your feedback for further better improvement. We sincerely hope you have created your own stories and unforgettable moment with us. Thank you for your supporting!Thank You & Regards, Stefan Khabut I Reservation Agent
Sofia
Grand Studio Single
Stayed in Aug 2024
Couples
7 review
4.2/5
Very Good
Posted on Oct 13, 2024
Room were good but not as expected. View from rooftop is nice but pool is a bit dirty. But overall comfortable
Response from Property: Thank you for sharing your feedback! It’s great to hear that you found the rooms comfortable and enjoyed the nice view from the rooftop. However, I’m sorry to hear that the pool was not up to standard and that your overall experience didn't fully meet your expectations. Your comments are valuable, and I encourage the management to address the pool cleaning to enhance future guests' experiences. If you have any specific suggestions or further details, feel free to share!
TinaMT
Family Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
We loved our stay at this hotel. We enjoyed watching the sunset from the hotel restaurant. The staff was very cordial to us. It has a supermarket and local restaurants in the same building.
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. We are definitely hope you may come back and stay with us in the future.
Dan SEA
The Studio Single (No Windows)
Stayed in Jun 2024
Solo travelers
131 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Good hotel, amazing location, beautiful views, nice water pressure
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. We sincerely hope you have memorable stay and unforgettable moment. We are definitely hope you may come back and stay with us in the future.
Anonymous User
Twin Studio
Stayed in Aug 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Aug 22, 2023
Cotton swabs and razors are not provided. But the rest are perfect especially for breakfast at 7th floor with perfect view of the gulf.
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. We would be reported it to the management for our further improvement.We are definitely hope you may come back and stay with us in the future.
Budget travellers
Twin Studio
Stayed in Sep 2023
Couples
5 review
4.7/5
Amazing
Posted on Sep 25, 2023
Walking distance from the harbour and not far from the airport. Lovely pool and great service. I would definitely recommend.
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. We sincerely hope you have memorable stay and unforgettable moment. We are definitely hope you may come back and stay with us in the future.
Hani Zarith alia
The Premiere Triple
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Room was clean and very comfortable.
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. We sincerely hope you have memorable stay and unforgettable moment. We are definitely hope you may come back and stay with us in the future.
Luca Bertinelli
Grand Studio Twin
Stayed in Aug 2024
Travel with friends
14 review
3.5/5
Posted on Aug 24, 2024
Nice pool
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. We are definitely hope you may come back and stay with us in the future.
Elvina
Studio Single (No Window)
Stayed in Oct 2024
Family
5 review
4.0/5
Very Good
Posted on Oct 16, 2024
Strategic location. Below there is Zasgo Mart, CFC, Miniso, there are selling Bajo souvenirs, etc. The service is very friendly The most delicious welcome drink and the most delicious lemon tea with palm sugar + ice cubes For that price, the room already has a refrigerator, that's really good ❤️
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Anonymous User
The Studio Twin (No Window)
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The location is not far from the airport. This building has a buffet and a supermarket on the ground floor, which is very convenient. The room is relatively clean. The price/performance ratio is very good. The service attitude is also OK. The room is small but clean
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Response from Property: Thank you for selecting our hotel as your accommodation in Labuan Bajo. We do appreciate your feedback. You were right that we ensure your stay more colorful with the breathtaking sunset sea view. Has a strategic location that closed to the shops, ATM, airport, restaurant, and port as well. Again, we sincerely hope you will stay at our hotel.Thank you for your support!Should you need further information or assistance, please do not hesitate to contact us through the WhatsApp: +62 811-3879-5888. Our reservation team will be happy to assist you then.
JemmyY
Grand Studio Twin
Stayed in Aug 2024
Family
5 review
3.6/5
Posted on Aug 14, 2024
The room can only take a shower for one person, and the water is cold afterwards. The pool has a nice view, and it's generally OK, with a high cost-performance ratio. The breakfast is very simple, with only fried rice and fried noodles, and no milk, which is not very common.
Original TextTranslated by Google
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. our hot water running has its own time lags and capacity. Thus, it takes time to have the next hot water. We would be reported it to the management for our further improvement.We are definitely hope you may come back and stay with us in the future.
Guest User
Standard Queen Room
Stayed in Oct 2024
Couples
5 review
3.7/5
Posted on Oct 7, 2024
The room is a bit small, but the service is good. There is a pick-up service at the airport, although it is not expensive. There is a supermarket downstairs and there are many local restaurants within walking distance. There is a pool bar and the restaurant on the roof has a great view.
Original TextTranslated by Google
Response from Property: We are sorry for your experience during your stay with us. The room that you booked is Studio room does not have window and balcony. The room is fit to those who want to spend 1 or 2 days as a stopover. You were right that we ensure your stay more colorful with the breathtaking sunset sea view, variety buffet breakfast and drinks. Has a strategic location that it is close to the shops, ATM, airport, restaurant, and port as well. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.Thank you for your support to us.
Xiaoweiweisimida
Suite
Stayed in Feb 2024
Travel with friends
2 review
1.0/5
Posted on Feb 12, 2024
I went to Komodo to see the pink sand beach and stayed in a suite. The suite I booked was a lie. I was given a double bed room. The suite cost an extra 1,000-1,500 yuan. I later paid extra to stay in another room. It was like a small hotel in China. I am an agent. Liar
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Response from Property: We are appreciated you were stayed with Zasgo Hotel Labuan Bajo. Thank you for your feedback. We do apologize that our hotel does not meet your expectations. Therefore, please recheck the room breakdown or review once you would like to book room on your next staycation. We are definitely hope you may come back and stay with us in the future.
Ziranxingxingxing
Grand Studio Twin
Stayed in Jul 2024
Family
6 review
3.1/5
Posted on Jul 31, 2024
There was no hair dryer in the room. It was delivered after I reported the room number, but it was broken. I knocked on the door at night to get it back. The only overall advantage is that it is close to the airport, the staff are very friendly, and there is a big supermarket downstairs. The most unbearable thing is that the hot water in the room ran out after a while. I asked the service desk and they said that each room has a certain amount of hot water. After washing, I had to wait 30 minutes before hot water was available. I was taking a shower with my child, and after I finished helping the child, there was no hot water on my head. Fortunately, I had two rooms, so I wrapped myself in another room to continue washing. It was terrible.
Original TextTranslated by Google
Response from Property: Thank you for selecting our Hotel as your accommodation during stay in Labuan Bajo.We are appreciated of your feedback. our hot water running has its own time lags and capacity. Thus, it takes time to have the next hot water. Unfortunately, some rooms type do not provide a hair dryer yet due to we have less of the hair dryer. However, you may ask our front desk team, they will be happy to assist you then. We would be reported it to the management for our further improvement.We are definitely hope you may come back and stay with us in the future.