Aparthotel Cracovia Residence

I stayed solo at this property for over an extended period of time and wasn't happy with the experience for the following reasons: - The property listing shows the exterior of a different building then where you actually stay. This is highly misleading because the property is behind the building that is pictured on the listing. The photo used in the property listing leads you to believe you are staying in a historic Krakowian building where in reality you are not. - The rooms do not have safes despite the property listing saying they do. This is highly problematic because you have to take your valuables with you every time you leave your room. - The single room I stayed in had a nasty stench from the toilet that permeated the entire room. I had to buy a candle to try to mask the odor with very little success. It didn't matter what time of day, the odor was constant and was very unpleasant. - In the kitchenette, the stovetop didn't work and it took over a week to resolve the issue which resulted in me having to move to a new room (re-packing and unpacking everything myself without any other type of recourse). The listing also said the room contains cleaning supplies where in reality there were none supplied. - There is no concierge on site so tourists who want to speak with a hotel representative have to message them and await a response, which to their defense was pretty quick but not always. On the positive side, the two cleaning ladies who work there are very accommodating and customer service oriented. Overall, I would not recommend this property for the reasons listed above.

Great location with short walk to the old town, modern clean & spacious room. The only difficulty was check in & contacting the property about arrival after 4pm. It was difficult to get acknowledgment from property. Turns out you just phone when you arrive & they text you access codes. Easy enough so it would have been easier if they automatically send the codes a few hours before arrival. A minor problem but would be difficult if your phone doesn’t work abroad.

Apon arrival to the apartments, everything seemed to start very well. However…. We arrived late on Monday evening so did not have a chance to check the whole room and just wanted to get out for dinner. When wanting to have a shower the following morning we discovered not only was the shower head broken, the shower door was hanging off its hinges which in turn caused the bathroom to flood. We also found the two of the towels in the room were ripped and had wholes in them and looked more like rags than towels!! We then sent a WhatsApp message to the host after trying to call on numerous occasions. She offered us a new room two doors down. This room was no better!! The curtain didn’t fit the window as there was only half a curtain up, no bedside tables and 3/4 lights didn’t work in the room, if this all wasn’t bad enough there was an awful odour of faeces and sewage coming from the bathroom. We messaged the host again as this was unacceptable. She offered us another room. Although everything worked nearly as it should the final room still was not up to scratch with more stench of sewage and lights not working. It was alot of upheaval for myself and my pregnant partner to have to move to different room all with the same issues! Although the location is fantastic and only a 12 minute walk to the main square we would absolutely not stay here again and would not recommend to anyone to stay here unless there are to be vast improvements made!!

First of all, we booked the suite which did not look like the photos at all! The room was spacious but there was no sink in the kitchen area and the toilet brush was very dirty, While the area is very quiet, the problem is that the hotel leaves the lights on the WHOLE NIGHT! One can barely sleep, supposedly this is a security measure, I do not think that the construction of these rooms combined with the safety policy makes sense of all. We would NOT RECOMMEND going there!!