To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.0
Service3.8
Cleanliness3.9
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All reviews(353)
Positive reviews(302)
Reviews with photos/video(137)
Great swimming pool(82)
Has an infinity pool(59)
Loved the view(50)
Classy environment(31)
Large rooms(21)
Would stay again(10)
Strange smell in room(10)
Luggage delivery service(8)
Negative reviews(51)
Liana19
KLCC View King Bed Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Nice view from room n pool
Gzn03
Premier 2 Bedroom Suite
Stayed in Jul 2024
Family
3 review
3.5/5
Posted on Oct 12, 2024
Room is Big
Guest User
Premier 2 Bedroom Suite
Stayed in Jan 2024
Solo travelers
5 review
3.2/5
Posted on Jan 21, 2024
With this endless list of what can be provided for extra, guys forgot to properly clean the bathroom. Do you familiar with bleach? Also there was no outlet for non Malaysian or British plug. I assume that not only british and malaysian travel to this city, it would be super handy to have universal outlets for tourists from the rest of the world and not making your guest buying a new one for $20 for one day use. THIS ABSOLUTELY INCONVENIENT!!!
Otgonbat
Premier 2 Bedroom Suite
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Best hotel best view good location friendly staff i love this hotel
Brendan McConnell
Deluxe King Suite
Stayed in Jun 2024
Solo travelers
2 review
1.5/5
Posted on Jun 24, 2024
2 tiny towels for 3 nights stay... the best asset of the place is the swimming pool, and they don't even supply towels.
You can't drink the water in KL, so they supply 2 small bottles of water for 3 nights... this is just unacceptable.
Check in details and notes regarding the property not supplied until hours after check-in.
Cold water in shower. Boiling water in basin.
Wifi is glitchy and constantly freezes.
2 pillors supplied weren't clean, smelt unwashed. The fitted sheet wasn't fitted it was a flat sheet that never stayed to the mattress kept pulling. Very uncomfortable sleeping .
Communication with the owners was terrible and rude. Completely unprofessional
Don't waste your time here.. if it didn't have an amazing pool, it would be $10 per night
Response from Property: Dear guest, thank you for staying with Eaton Residence by WSD. Sorry for not being able to create a satisfactory experience for you. Firstly, your room is just can be staying for two people, so we provide 2 towels. Then the swimming pool is maneged by the property, and there are many operators selling the rooms online, so that they can not provide more towels to guest. Also we do not provide housekeeping during the stay which is showed on trip already, and also our colleague sent all the room information to you on whatsapp upon sending room number, just please pay attention on it. About the issue of WIFI and pillors, we informed the management to fix and change already. We will continuously improve our service quality and look forward to see you again in the future. Thank you again for your feedback.
Guest User
Deluxe King Suite
Stayed in Sep 2023
Travel with friends
26 review
4.5/5
Great
Posted on Oct 1, 2023
Great swimming pool with the best views!!! Very recommended!
Batbayar
Deluxe King Suite
Stayed in Jul 2023
Couples
4 review
4.5/5
Great
Posted on Jul 16, 2023
Room is clean, comfortable and big. Location is good 3 minute walk Conlay metro station. Longest and nice view Infinity pool at 51th floor. Garden is great.
Jacp91
Deluxe King Suite
Stayed in Jun 2023
Couples
6 review
4.2/5
Very Good
Posted on Jun 24, 2023
A good location, beautiful view from the swimming pool although a little busy. Check in process very easy!
Yee Kum Fui
Premier 2 Bedroom Suite
Stayed in Apr 2024
Family
81 review
3.2/5
Posted on May 7, 2024
House keeping is eve try other day. Not much service to expect
FAHRUZI
Luxury Two Bedroom Suite With City View
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Nice hotel and amazing view
Ka Keong
Premier 2 Bedroom Suite
Stayed in May 2023
Travel with friends
3 review
4.0/5
Very Good
Posted on Jun 12, 2023
A surprising pool with a reasonable and affordable price! Definitely recommend this to ppl!
Akiko Xiaoli
Deluxe King Suite
Stayed in Aug 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Oct 19, 2023
good…….
Tiamosweet
Premier 2 Bedroom Suite
Stayed in Nov 2023
Family
26 review
5.0/5
Outstanding
Posted on Jan 27, 2024
highly recommended! you should choose the Eaton Resident. worth it!
Anonymous User
Deluxe King Suite
Stayed in Oct 2023
Couples
14 review
4.0/5
Very Good
Posted on Oct 12, 2023
Nothing really bad . It’s just worth the pool on top for some cool pictures
wen.dypan
Premier 2 Bedroom Suite
Stayed in Jun 2023
Family
13 review
5.0/5
Outstanding
Posted on Jul 7, 2023
Eaton Residences exceeded my expectations in every way. The perfect location, seamless check-in process, spacious and clean room, along with the stunning view of the Petronas Towers, made for an unforgettable experience. The proximity to malls and the convenience of Grab food delivery further enhanced the stay. Despite the crowded pool, it was still enjoyable, and the view from the pool area at night was truly remarkable. I highly recommend Eaton Residences for a remarkable and memorable stay in the city.