Scarletz suites klcc by M suites

Scarletz suites klcc by M suites Reviews

Scarletz suites klcc by M suites

25, Jalan Yap Kwan Seng, Scarletz Suites @ KL City Centre | EXSIM, Kuala Lumpur, 50450, MalaysiaView Hotel Details
Scarletz suites klcc by M suites
Scarletz suites klcc by M suitesScarletz suites klcc by M suitesScarletz suites klcc by M suites
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Scarletz suites klcc by M suites Guest Reviews

4.3/5
Very Good
38 review
Verified reviews
Location4.4
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(38)
Positive reviews(22)
Reviews with photos/video(10)
Awesome stay(7)
Negative reviews(4)
AV888
Deluxe Junior Suite
Stayed in Aug 2024
Couples
6 review
3.5/5
Posted on Aug 7, 2024
If you coming with car i don’t recommend this apartment, they charged as 100 rm for night. Better take 5 star hotel with free parking! Also every time waiting lift taking at least 10-15 min . One things is good here washing machine, can cook. View nothing interesting inly if you go to 47 floor to the pool, where a lot of people, can’t swim , only watch, but view is nice to city center. 停车费一个晚上100 以当地货币。最后定五星级酒店比这里会便宜!47楼有游泳池都是人很多没发游泳。
Response from Property: Dear valued guest We are really sorry for your disappointment therefore i would to clarify that our instructions for parking is very clear and we do We inform our guests before their arrival of the parking instructions. The instructions are :Kindly use the visitors parking please take a ticket. •Before exiting please validate your ticket at the consignee at the lobby to receive a flat fee of 5RM.Thank you for kind understanding
ZEE HAN
Superior Studio
Stayed in Jan 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jan 16, 2024
beside we found an unseal toothbrush, and no one remind us the heater switch , the rest was fine.
JAS MINE Csw
Family Studio
Stayed in May 2024
Family
11 review
4.7/5
Amazing
Posted on May 27, 2024
Good for family stay . Especially those with kids . Have fridge and can cook for own meal as well . Complete cookware and convenience . Really friendly use on it . Tks and happy to stay .
Response from Property: Dear,We appreciate the time you took to share your positive experiences at our hotel . Guest satisfaction is of utmost importance to us. We always strive to provide the best service possible and an unforgettable experience. We look forward to welcome you again in the future. Thank you!
pxilmysfyt
Superior Studio
Stayed in Nov 2023
Couples
12 review
4.5/5
Great
Posted on Dec 16, 2023
the room was super spacious, got 2 queen bed in this unit, the host was very responsible and will accommodate you if u have any enquiries or if u need anything.. the unit comes with cuckoo machine and also free Netflix account.. the view from the pool was superb.. however car park is not complimentary have to pay rm5 per entry and cleanliness can be improve especially under the bed hehe but overall im satisfied with my stay with m suites since the owner is super nice! definitely will repeat
Response from Property: We appreciate the time you took to share your positive experience with us. Guest satisfaction is of utmost importance to us. We always strive to provide the best service possible and an unforgettable experience. We look forward to welcome you again in the future. Thank you once again
AnnaCKL
Deluxe Junior Suite
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on Jun 3, 2024
The room was spacious and came really handy with washing machine with dryer.
Response from Property: Dear,We appreciate the time you took to share your positive experiences at our hotel . Guest satisfaction is of utmost importance to us. We always strive to provide the best service possible and an unforgettable experience. We look forward to welcome you again in the future. Thank you!
AlexLow0304
Superior Studio
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 7, 2024
New place for staycation, found it cozy and comfort. Will definitely come back for the stay, and enjoy the facilities
Response from Property: Dear ,We appreciate the time you took to share your positive experiences at our hotel . Guest satisfaction is of utmost importance to us. We always strive to provide the best service possible and an unforgettable experience. We look forward to welcome you again in the future. Thank you!
aleksandr
Superior Studio
Stayed in Nov 2023
Solo travelers
18 review
4.5/5
Great
Posted on Dec 26, 2023
New building. Chosd type B room.
N.P lia
Superior Studio
Stayed in Feb 2024
Family
15 review
5.0/5
Outstanding
Posted on Apr 3, 2024
Place is clean, spacious and strategic. But the lift is really slow.
Response from Property: Dear ,We appreciate the time you took to share your positive experiences at our hotel . Guest satisfaction is of utmost importance to us. We always strive to provide the best service possible and an unforgettable experience. We look forward to welcome you again in the future. Thank you!
Guest User
Superior Studio
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
OK OKOK
Response from Property: Dear ,We appreciate the time you took to share your positive experiences at our hotel . Guest satisfaction is of utmost importance to us. We always strive to provide the best service possible and an unforgettable experience. We look forward to welcome you again in the future. Thank you!
Guest User
Superior Studio
Stayed in Jul 2024
Family
1 review
1.2/5
Posted on Jul 2, 2024
I booked a 1.81m double bed room, but I was given a 1.5m bed. I went to the front desk to change it, but they said there were no rooms left, and asked me to talk to the platform myself. Their attitude was not very friendly. It was already very late, and I didn't have the energy to continue to argue with them. In the end, two adults and one child were squeezed into a 1.5m bed. Secondly, the sanitation in the room was disgusting. I don't know if it was mold or dust on the electric fan, but it was very obvious with a thick layer.
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Guest User
Deluxe Junior Suite
Stayed in Apr 2024
Family
1 review
2.5/5
Posted on Apr 6, 2024
It's a really bad hotel. I don't know why so many people recommend it. First of all, the front desk. When I went in to check in, all the front desk staff sat and chatted until I handed over my passport and stood up reluctantly. Second, all the front desk staff didn't understand Chinese, and it seemed that their English was not very good. I specifically told the front desk staff not to take a room near the elevator because it was too noisy, but they still arranged a room at the elevator door for me. After checking in, I found the front desk staff again to ask if I could change the room. The front desk staff said that they couldn't change it and asked me to call the number on the room card to ask. The hotel phone number on the room card was also unreachable and no one answered. I contacted Ctrip customer service and called them but no one answered. Third, all the sockets at the head of the bed were out of power. If you want to charge, you have to unplug the socket under the TV to charge. On the surface, the power ***** seems to be complete, but the power ***** is also broken. Haha, I didn't expect it to be so bad. Finally, the picture is the angle of the legendary infinity high-altitude swimming pool. The so-called view of the Twin Towers is just a spire, which is pretty cool.
Original TextTranslated by Google
Response from Property: Dear ,We appreciate the time you took to share your positive experiences at our hotel . Guest satisfaction is of utmost importance to us. We apologize for any inconvenience have caused during your stay. Please be assured that we are addressing this matter with our teams to prevent this from happening again in the future. We look forward to welcome you again in the future. Thank you!
Guest User
Executive 2-bed Room
Stayed in Jan 2024
Family
2 review
4.5/5
Great
Posted on Feb 4, 2024
The room is OK, the interior decoration is OK, the location is relatively central and it is convenient to take a taxi. It has a refrigerator and a kitchen which is very convenient! You can make instant noodles and make a big ice cream to eat. The swimming pool upstairs is also nice!
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Anonymous User
Family Studio
Stayed in Jan 2024
Couples
38 review
3.0/5
Posted on Feb 8, 2024
Service: The service efficiency is very low. It can take several hours to clean a room. There are many apartments in the hotel together with the front desk, which provides English and Malay services. The attitude is very *, and there is no sense of service at all. Facilities: There is intermittently no hot water in the facilities room, the door lock is not easy to open, the room is still relatively large, and there is a particularly strong and cheap smell of perfume from Middle Eastern countries, which is a bit unbearable. Environment: As for the environment, the top floor of the apartment is the public administrative corridor swimming pool. The Twin Towers cannot be directly seen. It is blocked. It is more convenient to eat and visit attractions.
Original TextTranslated by Google
Response from Property: First we highly apologize for any dereliction of service. Your reservation was at the most popular days and the front desk has to register the guests faster to avoid the crowd At the lobby .Regarding to the hot water there is a switch for the water heater and we have put the instructions above the switch beside the bathroom.Again we highly apologize for any inconvenience caused by our service.Thank you Best regards Scarletz suites klcc by M suites
dxx1994
Superior Studio
Stayed in Dec 2023
Other
2 review
1.0/5
Posted on Dec 29, 2023
The hotel is suspected of false advertising. First of all, the area is definitely different from what is advertised. It is about 30-33 square meters. Then the room type is also different from the picture. Finally, it is huge and dirty. The sheets are full of body hair. The management of this hotel does not Chinese, **********, absolutely unclean!
Original TextTranslated by Google
Response from Property: Dear,We believe you are mistaken and confused between our property and a different property. However our management had discussed with trip.com team to appeal the review and investigate in this matter to the following reasons:1- The pictures you uploaded are not in our property.2- using an professional words to describe the management and describe them as unclean people which is not excepted and we have our dressing code .3- incorrect information about the studio size . Our studios information and details have been checked by trip.com team before and your feedback about the size is totally incorrect.4- We don’t understand why the advertising of the building is not the same in which case or side ? Trip.com team won’t live any property without checking the information and details of the building first.We do understand that this review was not your attention and it’s a mistake. However the investigation in this case will be received soon, and you are welcome again at our property. Best regards Scarletz suites klcc by M suits
Superior Studio
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 16, 2023
The water was clean, the water pressure was good, the room was large and spacious, and everything was clean. If I go again, I will definitely book here.
Original TextTranslated by Google
Response from Property: We appreciate the time you took to share your positive experience with us. Guest satisfaction is of utmost importance to us. We always strive to provide the best service possible and an unforgettable experience. We look forward to welcome you again in the future. Thank you once again