Ceylonz Suites by Bai Yi Reviews

Response from Property: Thank you for your feedback and for highlighting the cleanliness of our apartment service. We’re thrilled you enjoyed your stay with us!We apologize for the condition of the swimming pool. Although the pool maintenance is managed by the building’s management team, we take your concerns seriously and have already relayed this feedback to them to ensure improvements. We appreciate your input as it helps us maintain a high standard for our guests. We hope to welcome you back soon with an even better experience!

Response from Property: Thank you for your feedback and for taking the time to share your experience. We're glad to hear you found our location convenient and quiet, and that our staff was able to assist you in a friendly and helpful manner.However, we sincerely apologize for the shortcomings in cleanliness and maintenance. We take these concerns very seriously and are addressing them with our cleaning and maintenance teams to ensure they do not happen again. We'll also be replacing the lamp and the iron immediately.Regarding the check-in process, we are working closely with the building management to streamline the experience, ensuring it's smoother for all our guests in the future.We hope you'll give us another chance on your next visit, and we would be happy to offer you a better experience.

Response from Property: "Thank you for your kind words! We strive to provide the best accommodation experience, and we are glad you felt our dedication."

Response from Property: Thank you for your affirmation! Your encouragement is our driving force. We hope to provide you with even better service next time.

Response from Property: Your high praise is very much appreciated. We look forward to welcoming you back soon!

Response from Property: Thank you for your kind words! We strive to provide the best accommodation experience, and we are glad you felt our dedication.

Response from Property: Thank you very much for your praise! We have been pursuing excellence and are glad that our efforts have been recognized by you.

Response from Property: Dear guest, thank you very much for taking the time to leave feedback. We are sorry to hear that you encountered some problems during your stay and apologize for not meeting your expectations. Regarding the room cleaning issues you mentioned, we are deeply sorry for this situation. We always take cleaning seriously and will immediately communicate with our cleaning team and step up room rounds with room managers to ensure that the cleanliness of each room meets our high standards. Regarding the problem of air conditioners, when you reported that there was a problem with the air conditioner, since it was already early in the morning, our customer service had already guided you in the video how to use and set it correctly. You said that there was no problem at the time, but the problem occurred again in the middle of the night. , we apologized deeply for this and arranged for technicians to conduct inspection the next day and found that the air conditioner was functioning normally. Regarding check-in and luggage storage fees, before you book, we have clearly informed you of all relevant information on the booking page and during check-in. You can confirm again on your order page. For pool cleaning issues, we will immediately contact the management team for inspection and improvement. As for the front desk you said that you must check out at 11 o'clock or the fee will be automatically deducted, this is definitely not our operation, and this must be emphasized. We must all check out at 12 o'clock. Our check-out times are set according to hotel policy and we work hard to ensure that all messages are consistent. As for the lack of bottled water you mentioned, we have a water purifier in the room with unlimited use of drinking water and cups. There is a canteen behind the front desk. It takes less than 5 seconds to walk to the canteen from the front desk ~ Welcome to If you encounter any problems during your stay, you can check with our customer service guys at any time. We will learn from the shortcomings you mentioned above and improve them, but we don’t want you to leave with so many misunderstandings. We hope that we will have the opportunity to serve you again in the future and bring you a more satisfactory experience. Have a nice trip!

Response from Property: Dear guest, hello! Thank you very much for staying at our B&B and providing such detailed feedback. We attach great importance to your opinions, and here are our responses to your feedback: 1️⃣ Shower facilities: Our shower facilities are indeed dominated by ceiling showers, which is part of our room design. Based on your feedback, we will consider configuring handheld showers for future room types to meet the needs of different guests. 2️⃣ Air conditioning problem: The temperature control of the air conditioner may vary from country to country. The air conditioner in a Malaysian house must be controlled with a remote control, and it can only take effect after a "BI" sound is emitted. Our team is online 15 hours a day. You are welcome to contact us via WeChat at any time. We will provide you with assistance at any time. Regarding the cleaning of quilts and pillows, we can definitely tell each guest that they are changed after each guest. We also promise to strengthen strict inspections of cleaning and replacement of bedding to ensure that every guest can enjoy a comfortable sleeping experience. 3️⃣ Room cleaning: For cleaning services, our policy has been stated on the platform that cleaning is done after every stay. Of course, if you need additional cleaning during your stay, you are welcome to tell our team the day before, and we will try our best to do it. You arrange. 4️⃣ Bath water problem: Regarding the hot water supply, we use an energy-saving water heater, and it does take a while to heat it up before use. In Malaysia, you also need to turn on the hot water switch before hot water can be provided. It may be different from that in China! If the water pressure or temperature isn't what you expected, we'll check it immediately and make adjustments to ensure a better experience for other guests. 5️⃣ Drinking water: For environmental protection, we provide kitchen filtered water instead of bottled water. If you have special water needs, you can also contact the front desk at any time and we will try to help. 6️⃣ Location issue: The location of our B&B is indeed a walking distance from the downtown area, but many guests choose it because of its quietness and environment far away from the hustle and bustle of the city. For amenities that are further away, we will consider providing guests with more detailed directions to nearby shops and supermarkets. 7️⃣ Washing machine problem: The washing machine we provide does not have a drying function. We usually recommend guests to dry their clothes. We will consider adding a dryer in a future facility upgrade, thank you for your suggestion. Thank you again for your valuable feedback. We will continue to improve and strive to provide every guest with a better stay experience. If you have the opportunity in the future, I hope you will come again and feel our improvements and enhancements in person. Wish you a happy life!

Response from Property: Thank you very much for your compliment! Your support is the driving force for us to move forward, and we hope to bring you a pleasant stay experience next time.

Response from Property: Thank you for your affirmation! We are very excited about your encouragement and hope to provide you with even better services in the future.

Response from Property: Thank you for your review! Your satisfaction is our greatest reward and we look forward to seeing you again in the near future

Response from Property: Thank you very much for your feedback! We are really happy to know that you like our service