Oakwood Hotel and Residence Kuala Lumpur

Oakwood Hotel and Residence Kuala Lumpur Reviews

Oakwood Hotel and Residence Kuala Lumpur

222, Jalan Ampang, Kampung Datuk Keramat, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaView Hotel Details
Oakwood Hotel and Residence Kuala Lumpur
Oakwood Hotel and Residence Kuala LumpurOakwood Hotel and Residence Kuala LumpurOakwood Hotel and Residence Kuala Lumpur
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Oakwood Hotel and Residence Kuala Lumpur Guest Reviews

4.3/5
Very Good
1145 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(1145)
Positive reviews(1102)
Reviews with photos/video(437)
Large rooms(80)
Great swimming pool(48)
Tasty food(32)
Perfect for families(29)
Located downtown(24)
Delicious buffet(11)
Negative reviews(43)
Anonymous User
1-Bedroom Deluxe Twin
Stayed in Nov 2024
Business travelers
27 review
3.2/5
Posted on Dec 16, 2024
The overall experience at the hotel was decent, but there were a couple of issues. The pillows were uncomfortable and not supportive, making it hard to get a good night's sleep. Additionally, there were three power sockets near the bed, but only one was functional, which was quite inconvenient. Everything else was satisfactory.
Response from Property: Dear Guest,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your kind review.We’re glad to hear that your overall experience was decent, but we sincerely apologize for the issues you encountered with the pillows and power sockets. We understand how important comfort and convenience are for a restful stay, and we will certainly look into replacing or enhancing the pillows as well as having the non-functional power sockets inspected and repaired. If possible can you please let us know the room that you stayed during the visit so that we can send the technician to carry out the rectification work.Your comments are important to us, and we truly appreciate you bringing these points to our attention. We look forward to the opportunity to welcome you back and provide a more comfortable stay.Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
iamlufieunos
Deluxe King Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Everything was great...
Response from Property: Dear iamlufieunos,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your wonderful review.We are delighted to hear that you had a perfect stay with us and that everything met your expectations. We look forward to welcoming you back for another great experience in the future!Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
Mark Cheah
1-Bedroom Deluxe King
Stayed in Oct 2024
Couples
2 review
3.2/5
Posted on Nov 25, 2024
Cleanliness of bedsheet, towels and bathrobe may require improvement
Response from Property: Dear Mark,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to Kuala Lumpur and for your kind review.We sincerely apologize for the issues you experienced with the cleanliness of the bedsheets, towels, and bathrobe. We take cleanliness very seriously and will address this with our housekeeping team to ensure a higher standard going forward. Your comfort is our priority, and we hope to have the opportunity to welcome you back for a better experience.Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
Anonymous User
Deluxe King Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Good accomodation 👍
Response from Property: Dear Guest,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your kind review!We are delighted to hear that you had a good stay with us during your visit. Your review meant a lot to us.We look forward to welcome you back for an even better stay soon.Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
AKMK
One Bedroom Deluxe
Stayed in Sep 2024
Travel with friends
30 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Best staycation with family. Recommended especially for families
Response from Property: Dear Mustafa,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your wonderful review.We're thrilled to hear that you had the best staycation with your family and that you would recommend our property, especially for families. It was a pleasure having you, and we hope to welcome you and your loved ones back for another memorable stay in the future!Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
Guest User
1-Bedroom Deluxe King
Stayed in Aug 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Sep 9, 2024
Good location and good service. The room is big and clean. Feel good to stay here
Response from Property: Dear Guest,Thank you for choosing to stay with us on your recent visit to Kuala Lumpur and for your wonderful feedback! We’re delighted to hear you enjoyed our location and service, and that you found the room spacious and clean. We look forward to welcoming you back for another great stay!Warm RegardsMandy OoiExecutive Assistant ManagerOakwood Hotel & Residence Kuala Lumpur
MyintKyaw
1-Bedroom Deluxe Twin
Stayed in Dec 2024
Couples
1 review
4.0/5
Very Good
Posted on Jan 8, 2025
We had a good rest at the hotel. All staffs were friendly, especially the one on duty early in the morning I checked out on the 8th Jan. Breakfast is more than sufficient and enjoyable.
Response from Property: Dear MyintKyaw,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your kind review.We're thrilled to hear that you had a restful stay and enjoyed the friendly service from our staff. We're also glad that you found the breakfast enjoyable and sufficient. We hope to welcome you back for another great experience in the future!Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
Sophea
1-Bedroom Deluxe Twin
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The room was very spacious and the service was amazing. Facilities were great, and overall, everything was comfortable
Response from Property: Dear Guest,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your wonderful feedback! We're delighted to hear that you found the room spacious, the service amazing, and the facilities great. It’s fantastic to know that you had a comfortable stay overall. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
Munkhjargal.G
1-Bedroom Deluxe King
Stayed in Nov 2024
Family
4 review
1.2/5
Posted on Jan 16, 2025
It was a very funny hotel. very poor service and communication. The funniest thing was that they took my signature when they gave me the swimming pool towel. everything was old. and the water pressure in the room was very low.
Response from Property: Dear Munkhajargal.G,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your detailed review.We are sorry to hear that your experience didn’t meet expectations. We take all comments seriously and will work on improving communication and service. We also appreciate your input about the water pressure and the condition of the facilities, and we will look into these issues to ensure a better experience for future guests.We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
EmmaTravels
Deluxe Twin Room
Stayed in May 2024
Business travelers
54 review
5.0/5
Outstanding
Posted on Jul 7, 2024
I recently stayed at the Oakwood Hotel and was pleasantly surprised by the experience. Despite the affordable price, the quality of the room exceeded my expectations. The room was clean, modern, and well-maintained, offering all the essential amenities for a comfortable stay. The bed was comfortable, the linens were fresh, and the bathroom was spotless. The staff were friendly and attentive, ensuring that all my needs were met promptly. Additionally, the location was convenient, with easy access to local attractions and public transport. Overall, Oakwood Hotel is a fantastic choice for budget-conscious travelers who don't want to compromise on quality. Highly recommended!
Response from Property: Dear Ms Emma,Thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Oakwood Hotels & Residence Kuala Lumpur
DarkMan_Devin
Deluxe Twin Room
Stayed in Apr 2024
Solo travelers
24 review
5.0/5
Outstanding
Posted on May 23, 2024
One of the best hotels in Kuala Lumpur. Highly recommended good service amazing internet and overall a great place.
Response from Property: Dear Mr. Devin, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Oakwood Hotels & Residence Kuala Lumpur
Azfar Azlan
1-Bedroom Deluxe Twin
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 19, 2024
Why I just knew about this hotel *sigh* I was so so so satisfied with all aspects of this hotel! Cheap price with laaaarge room, completed with filtered water tap , easy to park your car, very nice choices of breakfast as well as nice swimming pool 👍
6/9
Response from Property: Dear Mr. Azfar, thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Oakwood Hotels & Residence Kuala Lumpur
Guest User
1-Bedroom Deluxe King
Stayed in Oct 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The room is spacious. The living room is separated from the bedroom. TV is available in each room.
Response from Property: Dear Guest,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to the city and for your kind review.We're glad to hear that you enjoyed the spacious room and the separate living area. It’s great that the TVs in each room added to your comfort.We hope to welcome you back soon!Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur
akeedenzo
Deluxe Twin Room
Stayed in Oct 2024
Solo travelers
2 review
4.5/5
Great
Posted on Nov 7, 2024
had a very good experience at this hotel. Staff were friendly and gave an upgrade to a 1 bedroom suite (due to the ascott membership). Breakfast and lunch buffets were reasonably priced and delicious. The hotel is a 5 min drive/cab away from KLCC and Pavillion areas. Rooms were clean and spacious. Pool is awesome!
Response from Property: Dear akeedenzo,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to Kuala Lumpur and for your kind review.We are delighted to hear that you had a very good experience at our hotel. It’s great to know that you enjoyed the upgrade to a 1-bedroom suite, as well as the breakfast and lunch buffets. We’re also pleased to hear that the rooms were clean and spacious, and that you had a chance to relax by our awesome pool.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Warm regards,Mandy OoiOakwood Hotel & Residence Kuala Lumpur
Guest User
1-Bedroom Deluxe King
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Clean and spacious rooms. Staffs are helpful and the check in was smooth. The breakfast could be better in terms of variety. Overall, a pleasant stay for the price.
Response from Property: Dear Guest,Warm greetings from Oakwood Hotel & Residence Kuala Lumpur!Thank you for choosing to stay with us on your recent visit to Kuala Lumpur and for your wonderful review.We are so glad to hear that you enjoyed the clean and spacious rooms, as well as the helpfulness of our staff and the smooth check-in process. We appreciate your suggestion regarding breakfast variety, and we’ll certainly look into ways to improve it for future stays.We are pleased that you had a pleasant stay and found it to be great value for the price. We look forward to welcoming you back soon!Warm RegardsMandy OoiOakwood Hotel & Residence Kuala Lumpur