Name: Frenz Hotel Kuala Lumpur
Address: 135, Jalan Tuanku Abdul Rahman, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50100, Malaysia, 135, Jalan Tuanku Abdul Rahman, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan, Overseas, Malaysia
Rating: 3.7

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The aircond is not cold & the hotel environment is quite dark. Not enough light

great location, good accommodation, close to public transport and restaurant. night market just behind the hotel

Yalue for money n easy to get food n cheap

Nice to stay , location strategic for shopping.

agodaで評価が良かったから選びましたが全然良くないです。WiFiは繋がらない、お湯は出ない、ドライヤーは壊れてる、設備は古い、隣の部屋の音もめちゃめちゃ聞こえる。
場所は銀行通りの近く？SOGOとかも近い。SOGOは近いが行く価値はあまり感じられない。
2,000円ならまぁいいかと思えるレベル。

I chose this hotel because it had good reviews on agoda, but it was not good at all. WiFi doesn't work, there is no hot water, the hair dryer is broken, the facilities are old, and you can hear the noise from the next room.
Is it near Bank Street? Sogo is also close. Sogo is close, but I don't think it's worth going there.
For 2,000 yen, it's okay.

Airport pickup service

Restaurant

24-hour front desk

Luggage storage

Car rental

Wi-Fi

Breakfast

Non-smoking room

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Superior Queen Room

Deluxe Twin Room

Deluxe Queen Room

Superior Double Room Queen

Avoid at all cost!! They charge you full payment. Including 10% service charge + 6% tax! No other hotel does that!     Upon walking into the room and opening the bathroom, two cockroaches ran into the shower. The cover to the drain was not available and we had to use the rubbish bin to cover the hole as I could imagine rats or other insects crawling up. See imagines!!  HONESTLY that did not throw us off the hotel yet..... it was the fact that was no Wifi at all! When their advert and brochures clearly state high speed internet!! I asked reception about it, she asked me what phone I have? I said iPhone.. she said that’s why, Apple phones cannot connect to wifi here. Like what???!!!!! I’ve never heard of such nonsense! They must think we foreigners have stupid written on our foreheads!   Later on.. approaching 11.30pm, still without internet we asked another receptionist, only to be told he will reset the internet and it should work in 15mins. To no avail.      So basically we had no choice but to check out (only stayed one out of the four nights), as it was imperative for us to have access to the internet. The owner came out to help us only to be shown that the building wifi did not work on the higher levels either. We even showed him the cockroaches running around in another room they tried to offer us.   The worst is yet to come! No refunds provided at all!     If you haven’t provided me with a service, why should I pay you?! Pay you for what! In western countries you would never get away with things like that! The reception lady even tried to say it wasn’t her fault and she’s a worker and she doesn’t get paid. Well you have taken my money so technically you are getting paid for something your not doing. Ridiculous! The owner kept trying to tell us to contact the manager, he obviously does not think he has the power or authority to make that decision! What a joke!! Good luck to this run down hotel!     Avoid avoid avoid!!!!!!!! They may advertise cheap on booking.com but they add all the fees on top when you check in and it’s more expensive than the other hotels you may consider.

I choose this hotel bcos it is near the masjid india shopping spree with every saturday there will be ‘Pasar Malam’ Night Market which start from 11am till 11pm. Selling all shots of things from food to apparel to households equipment. You mane it you will get to find it there. Been staying there since 5-6years ago & every  time I went KL, will sure to stay there but now the standard had drop tremendously. With the change of management & the front desk worker works with no experience at all... when ask all they sat I don’t know. Sometimes get into my nerve. This august trip, i was billed 3 rooms which I only stayed there for 2 rooms only & ask them why they overcharged me & they reply. Under Booking.com they cannot amend the payment. This is ridiculous right. Actually I hv already cancelled 1 of the rooms but yet why they still charge me. Asking for refund from them & it was not a helping one. Till now im still waiting for refund. Pls make sure if u’re staying there, & u have some amendments on the rooms. Pls cancelled both & rebooking again. Cos this hotel workers so stupid that they do not know what to do later. This will be my last stay in Frenz Hotel. Will not stay there again.

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23.6km from Sultan Abdul Aziz Shah Airport

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Discover 7 reviews of Frenz Hotel Kuala Lumpur, rated 3.7 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Frenz Hotel Kuala Lumpur Reviews: 7 Verified Reviews Latest 2024 | Trip.com

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