TimurBay Beach Resort by SubHome

Cheapest on the market! Below 300 for 2 nights. Self check in & out, x lots of stories. TQ

The property is a B&B, so the check-in experience is very poor. It’s not entirely the B&B’s problem, Ctrip’s is the biggest problem! When I booked the room, it didn't show whether it had a sea view or something like that. I left a message saying that I wanted a sea view and a high floor! When I arrived to check in, Ctrip customer service told me that the agent replied that the room I booked was not a sea view, so I was given a ground floor garden view room, and it was someone else's community... Then when I left a message, why didn't you ask the agent? Do you have to wait until I check in before telling me? Job dereliction! Before checking in, I told the customer service not to call my domestic phone because of the communication problem. I was using navigation at the time, and when I called, there was no internet connection. As a result, I kept calling and ended up calling someone else's car when I hung up! As a result, Ctrip was not responsible at all and did not provide any compensation. The damage to my car and the other party’s car exceeded 2,000 yuan! In this regard, after many communications, Ctrip still has a nonchalant attitude! On the first night at the B&B, I checked in very late because of a car accident. I just found a huge cockroach on the curtain after taking a shower. I asked Ctrip to help me change rooms. The reply said that I couldn't contact you. There was no way. I had a 6-year-old child with me. I stayed in the car for a night and still couldn't change rooms the next day. I found another hotel nearby because it was a B&B and there was no one to deal with the cockroach problem! Who dares to stay with their children if they haven’t stayed there for two nights? As a result, Ctrip only compensated 400 yuan... I was really speechless! Maybe because of the epidemic, I haven’t used Ctrip. The membership level is low, so I don’t like it. In short, I am very disappointed! The sheets in the B&B are also very dirty...