Penview Hotel

The staff is friendly and helpful, providing assistance. Guests enjoyed the varied and high-quality breakfast. The spacious, comfortable rooms cater well to families and larger groups.

The worst stay ever in my travels journey all over the place. The amenities was not so good, no iron provided in the room, cleanliness is worst with the toilet is leaking and smell terrible.this is very old hotel room, thus when cleanliness is not taking care perfectly it is just no differ with cow barn. What more special is the services provided at the front desk and as well at the dining hall. I PAID for whole families room with breakfast, and we entitled for it. For all days stayed, when we go down for breakfast, there is NO STAFF at all at the front dining hall (to check on which room are you, your stay included breakfast). Since nobody at the counter, we just grab our breakfast then. And while enjoying the foods, still NO STAFF at the front for us to notify them all of our rooms are here for breakfast. Then we just grab our foods but here comes the worst thing. They (staff from out no where and the kitchen staff) talking at the back with some Sarawakian language, and shows the poker faces toward us while keep talking. I had live in Sarawak for quite sometime before, did understand a little bit what they are saying. With the judgement of all of you saying are we entitled for the breakfast or not, why dont you approached us and asked which room number are you?instead of talked bad in front customer assuming that they dont understand your language? Its a shame of you for non professional ethics and services provided by all of you, which supposed A STAFF standby at the front of dining hall. I dont think with this services provided and manners of the staff, this mere hotel doesn’t deserved to be mentioned in the brochure of visiting Sarawak. And same goes with your rating,which does not reflect your hotel services at all. Owh maybe it is paid rating maybe as part of marketing for this mere old hotel.