Hotel Legasta Kyoto Higashiyama Sanjo Reviews

After arriving at the hotel, the twin room I booked cannot be occupied by 3 people, nor can I add an extra bed. I can only change to a 3-person room. It was originally 1,400 per night, but now it costs 2,600 per night for one extra person. Otherwise, I have to rebook the hotel after the cancellation time. The bathroom is very satisfactory. Since it is a single room, why is the other bed strange and there are no beds on the first floor and it is completely enclosed?

Good, it has Japanese style, the front desk is enthusiastic and English is very good, the bathroom and shower room are separated from wet and dry, all kinds of supplies are complete, the space is good, and the location is good

Really good hotel! Convenience and comfort

The hotel is very new and will only open in 2021, and the location is not bad. You can walk to Gion and Nijo Hachijo on foot. The room is not too small and McDonald's next door is very convenient

This hotel has everything you need. It is clean and has a good location. The staff are helpful and quickly solved a problem regarding a noisy air conditioner that did not really cool our room. There are lots of restaurants nearby and again the staff helped us by making reservations. It would be nice to have been offered some fruit or protein with the simple Brekky of pastries and granola. Free coffee and tea is always on offer.

Hotel with great design features. Love the concrete and wood combination in the rooms and a beautiful reception area. Extremely comfortable and clean rooms with excellent facilities. Would definitely return here. The location is handy for the zoo, art gallery and philosopher’s path.

We are travelling across Japan and this is the best hotel we’ve stayed in so far! The room is very spacious, especially compared to others hotels in Japan. The staff are really helpful and polite, plus there is free tea and coffee available throughout the day. The room gives a modern, yet traditional Japanese vibe, with nice wooden sliders across the windows.

We stayed here for six nights. The area is very accessible to restaurants and shops. A good 10-15mins walk and you can be in Gion District. The reception was lovely. The breakfast, tea/coffee areas were nice and tea/coffees were offered for free and when you want it. Which we thought was lovely. The room provided was spacious, with a lovely powerful shower. The toilet is separate and typical of Japan - electronic toilet. The tea making facility and other basic amenities were in the room. The bed was comfortable and definitely had good night’s sleep. The massive downfall for us, was the room cleaning. There was a clause in their book in the room which states ‘guests staying over 4 nights will be provided room cleaning every 3 nights’. We asked for a room clean the day after we arrived, which they did. However, not very good as there was rubbish left on the table. Which we just didn’t mind. Then of course we expected that 3 nights later, the room will be cleaned. Never happened! When we asked reception, we were instructed that it will be an extra charge. Maybe some language barrier issue. However, no further cleaning happened during the rest of the 5 nights. I even had to ask towels on our 5th night as the towels were getting dirty. The room clearly was getting dirty and it’s not something we expect in a hotel like this. That we had to request a room clean and a policy that states some ridiculous odd cleaning schedule. I could not recommend it for the issues mentioned. However, the staff were very kind and accommodating. There was an instance where I had to book a nail polish/manicure and asked reception to book it for me - she was brilliant and managed to to find me a nail bar, best thing about that was she never showed or made us feel that we are wasting her time.