86, Thanh Nien, Coc Leu, Lao Cai, Lao Cai Province, VietnamView Hotel Details
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Muong Thanh Grand Lao Cai Hotel Guest Reviews
4.4/5
Very Good
47 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(47)
Positive reviews(45)
Reviews with photos/video(12)
Great service(9)
Clean and tidy(7)
Awesome stay(6)
Negative reviews(2)
Chua
Deluxe Twin Room
Stayed in 1. 2024
Couples
10 review
3.0/5
Posted on 5.1.2024
Hotel staff are helpful. Communication will be a bit of a problems due to language barrier. Eatery are walking distance. Mainly Vietnamese food. Transport wise Taxi don't ran by metre.
Response from Property: Welcome to Muong Thanh Grand Lao Cai Hotel ! Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can increasingly improve service quality and serve better. Thank you for your past, present and future stays at Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the near future. Best regards, Dang Xuan Trung (Mr.)
Xuguoxiang
Deluxe Room
Stayed in 7. 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on 13.7.2024
Clean, hygienic, good service, about 10 minutes walk from the port, with complete living functions nearby
Original TextTranslated by Google
Response from Property: Dear Mr.Xuguoxiang,Good afternoon from Mường Thanh Grand Lao Cai !Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Muong Thanh Grand Lao Cai, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services.Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon.With best regards,Mr.Xuan Trung Dang General Manager
Huyentrang1992
Deluxe Twin Room
Stayed in 8. 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 22.8.2024
Great experience
Original TextTranslated by Google
Response from Property: Kính chào quý khách! Xin gửi lời chào trân trọng từ khách sạn Mường Thanh Grand Lào Cai!Cảm ơn bạn đã đặt phòng tại khách sạn Mường Thanh Grand Lào Cai và dành thời gian viết nhận xét về trải nghiệm của mình sau khi lưu trú tại khách sạn chúng tôi. Chúng tôi vô cùng biết ơn khi nhận được những ý kiến đóng góp của quý khách để khách sạn ngày càng hoàn thiện hơn về chất lượng dịch vụ và phục vụ tốt hơn. Xin cảm ơn quý khách đã, đang và sẽ lưu trú tại Khách sạn Mường Thanh Grand Lào Cai. Chúng tôi hy vọng sẽ được chào đón bạn một lần nữa trong thời gian không xa. Trân trọng, Đặng Xuân Trung (Mr.)
Shengaomobonuoyimajialiuyongfu
Deluxe Twin Room
Stayed in 8. 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on 4.9.2024
I like the hotel's breakfast the most. It's very rich.
Service:
The service is very good
Original TextTranslated by Google
Response from Property: Nội Dung khách sạnTrả Lời:Welcome to Muong Thanh Grand Lao Cai Hotel ! Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can increasingly improve service quality and serve better. Thank you for your past, present and future stays at Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the near future. Best regards, Nguyen Khac Hanh (Mr.)
Guest User
Deluxe Twin Room
Stayed in 8. 2024
Family
6 review
5.0/5
Outstanding
Posted on 20.8.2024
Service: Good
Environment: Good
Sanitation: Clean
Facilities: Good
Original TextTranslated by Google
Response from Property: Welcome to Muong Thanh Grand Lao Cai Hotel !Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can increasingly improve service quality and serve better.Thank you for your past, present and future stays at Muong Thanh Grand Lao Cai Hotel.We hope to welcome you again in the near future.Best regards,Dang Xuan Trung (Mr.)
Guest User
Deluxe King Room
Stayed in 5. 2024
Other
5 review
1.0/5
Posted on 29.6.2024
Attention, you are not allowed to cancel once you have booked. This is bullying foreigners.
Original TextTranslated by Google
Response from Property: Thank you very much for your feedback and please accept my sincere apologies for the poor experience you had during your recent stay. I will raise your feedback with our team to ensure we address the shortfall and deliver a consistent level of acceptable service.Once again, thank you very muchBest Regards,Dang Xuan TrungGeneral Manager
ChienFeng Yeh
Deluxe King Room
Stayed in 10. 2023
Business travelers
2 review
4.0/5
Very Good
Posted on 23.10.2023
The hotel is clean, the hotel staff is friendly, the breakfast is delicious, and it is convenient to eat, drink and have fun nearby. There is also billiards opposite. If you like singing, there is Diamond Karaoke nearby to sing, and the coffee shop is good.
Original TextTranslated by Google
Response from Property: Welcome to Muong Thanh Grand Lao Cai Hotel ! Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can increasingly improve service quality and serve better. Thank you for your past, present and future stays at Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the near future. Best regards, Dang Xuan Trung (Mr.)
Guest User
Deluxe Twin Room
Stayed in 2. 2024
Family
92 review
5.0/5
Outstanding
Posted on 12.3.2024
The hotel is very nice. The room is very clean and the bed is very comfortable. We are a family of three with a baby. It is very quiet at night, especially the room service. The front desk has arranged the room.
Original TextTranslated by Google
Response from Property: Dear sir/madam, Good afternoon from Muong Thanh Grand Lao Cai! Thank you very much for your review. We are very delighted that you had a great time at our hotel. At Muong Thanh, we aim to deliver a "Home away from home" experience for our guests with an unparalleled level of personalized services. Your review will motivate our staff to try harder to provide the best service for our customers. Thank you once again for visiting us and we look forward to welcoming you back soon. With best regards, Dang Xuan Trung (Mr.) General Manager
楊世明阿明
Deluxe Twin Room
Stayed in 6. 2023
Travel with friends
2 review
4.0/5
Very Good
Posted on 6.6.2023
The hotel is beautiful. The buffetis delicious.There is a swimming pool.The room is very big.It’s a pity that the air conditioning is not cool.The view outside the window is beautiful
Original TextTranslated by Google
6/20
Response from Property: Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and for taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can improve more and more in terms of service quality and better serve the guests who have been, are and will stay at the Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the not too distant future. Best regards, Dang Xuan Trung (Mr.)
Guest User
Deluxe Twin Room
Stayed in 12. 2023
Travel with friends
17 review
4.0/5
Very Good
Posted on 2.1.2024
The room has no window and is adjacent to the exercise room. There were people running early in the morning, which made a lot of noise and there was no hot water for bathing.
Original TextTranslated by Google
Response from Property: Welcome to Muong Thanh Grand Lao Cai Hotel ! Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can increasingly improve service quality and serve better. Thank you for your past, present and future stays at Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the near future. Best regards, Dang Xuan Trung (Mr.)
Guest User
Deluxe Twin Room
Stayed in 4. 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on 6.5.2024
A very good hotel with good texture, comfortable and considerate.
Original TextTranslated by Google
Response from Property: Dear Sir, Warmest greetings from Muong Thanh Grand Lao Cai Hotel! The hotel would like to thank you for taking the time to share your feelings about your stay at the hotel. We are very pleased to read positive feedback from you about the location, service quality, enthusiastic and attentive staff, and cheap room rates. This is our motivation in our journey to provide provide customer service. Once again thank you for sharing your feelings and we hope to continue to receive your support in the near future. Best regards! Mr. Dang Xuan Trung Hotel manager
Huitongshangmao
Deluxe King Room
Stayed in 4. 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on 7.4.2024
The breakfast should be more Chinese, it would be more perfect
Original TextTranslated by Google
Response from Property: Dear Mr/Ms. Huguette Couture,Warmest greetings from Muong Thanh Grand Lao Cai Hotel!The hotel would like to thank you for taking the time to share your feelings about your stay at the hotel.We are very pleased to read positive feedback from you about the location, service quality, enthusiastic and attentive staff, and cheap room rates. This is our motivation in our journey to provide provide customer service.Once again thank you for sharing your feelings and we hope to continue to receive your support in the near future.Best regards!Mr. Dang Xuan TrungHotel manager
Guest User
Deluxe King Room
Stayed in 11. 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on 14.11.2023
It’s a very cost-effective hotel. My husband and I came here to have a look and meet each other. It’s almost like a trip. The hotel is nice, but unfortunately there is only one girl at the front desk who can speak Chinese, and almost everyone else can't speak English either. Should simple Chinese and English be popularized?
Original TextTranslated by Google
Response from Property: Welcome to Muong Thanh Grand Lao Cai Hotel ! Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can increasingly improve service quality and serve better. Thank you for your past, present and future stays at Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the near future. Best regards, Dang Xuan Trung (Mr.)
Guest User
Executive Suite
Stayed in 4. 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on 1.5.2023
Free upgrade to China-Vietnam cross-border super river view suite, two countries, two rivers, three cities (see picture)... Vietnamese special breakfast is delicious, transportation is convenient, and great value for money, next This is my second time staying here, I must give it a thumbs up.
Original TextTranslated by Google
Response from Property: Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and for taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can improve more and more in terms of service quality and better serve the guests who have been, are and will stay at the Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the not too distant future. Best regards, Dang Xuan Trung (Mr.)
Guest User
Executive Suite
Stayed in 10. 2023
Other
1 review
1.0/5
Posted on 11.10.2023
The hotel was so bad that even though I canceled the room 3 days in advance, it still couldn't be done
Original TextTranslated by Google
Response from Property: Welcome ! Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and taking the time to write a review about your experience after staying at our hotel. Can you give us your booking code again so we can check the issue you suggested?
The hotel is extremely grateful to receive your comments so that the hotel can increasingly improve service quality and better serve guests who have, are and will stay at Muong Thanh Hotel. Grand Lao Cai. We hope to welcome you again in the near future. Sincerely, Dang Xuan Trung (Mr.)