I posted up here for a week while my little guy attended space camp at the Space Center. On the surface, this is a great resort in a great location. There are tons of restaurants in the vicinity, a grocery store, just about everything you would need. However, staying numerous nights here started to show that beyond the surface this place is going down the drain, despite having so much potential! First off, a few nights in I was having dinner in our room which I had picked up at a local restaurant when all of a sudden a live cockroach walks out from under the bed and damn near across my foot. I called the front desk and informed them - they sent a repair guy who was as confused as I was as to what he was going to do. He told me it was a housekeeping issue. Thus, I went to the desk and showed a manager the pictures of the insect, along with the mold/soap scum I had turned my head to for days. She insisted on moving me to another room and comped one night of our stay. Moving rooms with a 6 year old was an unnecessary headache, but the manager did got out of her way to assist. Low and behold, she leaves my new room and no more than 5 minutes later I step in a wet stain next to the bed - who knows what it was. I was not about to move again, however, so I put a towel over it and pushed through. Total disappointment. Beyond the room, the pool bar had been emptied by the party on Sunday - a very lively crowd! It took the staff until Thursday to even get around to re-stocking, leaving the bartenders scrambling to try and make drinks. This was also the first week since Covid they opened the pool bar on Monday and Tuesday - not a great first impression! One shining light of the resort is the fitness center. Although not connected, as a hotel guest you can use The Fitness Center a short walk away. This is a great facility with ever amenity you may need. I was impressed with this perk. Sadly, I would stay here again if we did Space Camp again as it is a great location and has a better pool than the few other hotels nearby. I just hope the management realizes the potential and can turn around this sinking resort!
Very Good
102 Reviews