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Britannia Hotel Leeds
2.9/513 Reviews

Britannia Hotel Leeds

Leeds|1.84km from Cross Gates Railway Station
Not sure where to start. Back in September 2021 I booked a room for the SlamDunk Festival in June 2022. The room was £45 and having stayed here before I knew the location was close to the venue, albeit the hotel itself was dated & not the best. A few weeks ago they contacted me to say that the room was 'no longer available', despite the fact I booked it 7 months ago. They offered to move me to another hotel 45 minutes away on the other side of Leeds! I asked why the room was no longer available and they told me they were closed that day. I have since discovered that this is NOT the case. I asked someone to come back to me with a better solution. A month has gone by and I've heard nothing. I have since sent an email explaining my concerns and asking for a response, it's been nearly two weeks and I've heard nothing. I've messaged them again and nothing. My booking is a month away and I have no idea whether my booking stands. This trip was primarily for my 7 year old daughter who was looking forward to her first festival experience seeing her favorite band! Not going would have been heartbreaking for her, fortunately I've booked another hotel as a reserve, but at a FAR higher cost. I've done some research and what's concerning is the fact that this seems to have happened to a number of people. What's more concerning is that this seems to happen to people every year this festival is on, irrespective of the date. It's clear what is happening here. They are telling people who booked early for a cheap price that the room is no longer available so they can resell at a higher price due to supply and demand. It's utterly DISGUSTING! What's worse is the fact that I have raised my concerns direct to Britannia Hotels and no one has bothered to come back to me. With regards to the hotel and service, all I can say is that it's extremely dated and the service is poor (It took nearly an hour to check in last time I stayed here). I knew full well this was the case when I booked it but for the price it was worth it as it's close to the venue and easy to get to from the motorway. Something needs to be done but I suspect I won't hear from anyone from Britannia Hotels between now and June. I will be pursuing a complaint and I will be speaking with Citezens Advice because the behavior of the people running this hotel is nothing short of appalling.

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Britannia Hotel Leeds
2.9/513 Reviews
Not sure where to start. Back in September 2021 I booked a room for the SlamDunk Festival in June 2022. The room was £45 and having stayed here before I knew the location was close to the venue, albeit the hotel itself was dated & not the best. A few weeks ago they contacted me to say that the room was 'no longer available', despite the fact I booked it 7 months ago. They offered to move me to another hotel 45 minutes away on the other side of Leeds! I asked why the room was no longer available and they told me they were closed that day. I have since discovered that this is NOT the case. I asked someone to come back to me with a better solution. A month has gone by and I've heard nothing. I have since sent an email explaining my concerns and asking for a response, it's been nearly two weeks and I've heard nothing. I've messaged them again and nothing. My booking is a month away and I have no idea whether my booking stands. This trip was primarily for my 7 year old daughter who was looking forward to her first festival experience seeing her favorite band! Not going would have been heartbreaking for her, fortunately I've booked another hotel as a reserve, but at a FAR higher cost. I've done some research and what's concerning is the fact that this seems to have happened to a number of people. What's more concerning is that this seems to happen to people every year this festival is on, irrespective of the date. It's clear what is happening here. They are telling people who booked early for a cheap price that the room is no longer available so they can resell at a higher price due to supply and demand. It's utterly DISGUSTING! What's worse is the fact that I have raised my concerns direct to Britannia Hotels and no one has bothered to come back to me. With regards to the hotel and service, all I can say is that it's extremely dated and the service is poor (It took nearly an hour to check in last time I stayed here). I knew full well this was the case when I booked it but for the price it was worth it as it's close to the venue and easy to get to from the motorway. Something needs to be done but I suspect I won't hear from anyone from Britannia Hotels between now and June. I will be pursuing a complaint and I will be speaking with Citezens Advice because the behavior of the people running this hotel is nothing short of appalling.
Ramada by Wyndham Leeds East
4.2/574 Reviews
The hotel is located on a motorway services which is handy as it has a food court next door with lots of different food options. It is just under 4 miles from the centre of Leeds; about 10-15 minutes by car. The look of the hotel is modern with a nice feel to it. They have a restaurant on site (which we didn't eat in) and an essentials/snack stand which is good for any forgotten bits or late night snacks. The hotel isn't very big with just 1 floor of rooms and this is accessible by lift or stairs. The room we had was a standard room and, for 1 night, it was perfect for us! There was everything you could need including a hairdryer, iron and ironing board, a safe and extra pillows. The bathroom also had hand-wash and body wash. Nice view over the rear garden/children's play area with fantastic blackout curtains! Decent TV with free view channels. Tea and coffee making facilities and loads of plug sockets including some next to the beds ...win win!! A little more attention to detail regarding cleaning as there was a fair amount of dust on the top of the mirror and some marks next to the sink in the bathroom. A great little addition would be restaurant/bar food and drink options and times in the room to look over when you arrive!
Holiday Inn Leeds - Garforth
3.8/545 Reviews
I visited the hotel as I was visiting family in the surrounding area. It’s a nice hotel with good facilities, but, what stands out and makes this hotel top tear is the the staff members. Chantelle, the late duty manager made us feel at ease from the second we entered the building, throughout check in and more. We couldn’t have asked for a warmer welcome. Macey from behind the bar was the most caring and kind person! Ensured we were okay, and enjoying out time. Elle ensured we had a smooth first night, made us feel like we were valued and was so lovely!! The three of these ladies make this hotel!!! Such a credit!
Thorpe Park Hotel and Spa
4.5/5109 Reviews
well what can I say. from start to finish it was perfect. the ladies in reception were so welcoming and friendly! they made sure we knew what we were doing and where we were going. the building is lovely, clean and welcoming. the staff at the pool bar were friendly and helpful. the room was gorgeous and had everything you could ever need. the spa was clean and relaxing😍 we had an evening meal where Michael served us, he was lovely! so kind, friendly and funny. made us feel so welcomed and at home. Was so helpful! he is a gem! the food was to die for and left feeling so full and content. i cant give this place enough praise! 10/10 and will definitely be back. such great value and a gorgeous venue and amazing staff !

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Highest PriceCAD 1,176
Lowest PriceCAD 60
Number of Reviews 5,558
Number of hotels1,128
Average Price(Weekday Night)CAD 252
Average Price(Weekend Night)CAD 285