Lepa Hotels with Airport pickup service

Our trip to Apia on 2 July 2024 was meant to be a 68th birthday celebration. We have not been back to Samoa for nearly ten years. So looking forward to staying at the new Sheraton/Aggie’s. After months of planning we arrived to find accommodation dramatically the opposite of what we had agreed and reserved with Reservations. We asked for a standard room over looking the pool. Instead we got a bungalow with no TV reception. The bathroom sink was leaking and the phone was not working. No room service. No extra pillows or extra blankets or top sheet. We had to request housekeeping to service our room. Electric kettle didn’t work. No privacy as the blinds had gaps between them, turning our bungalow into a caged fishbowl. No covered car parking as reserved. Being partly under renovation we were told the standard rooms were not available until so-called Phase 2. But they didn't bother to tell us until we arrived, claiming that they had sent a letter which could not be produced. With over six email chasers and a couple of phone calls (note the site was extremely unfriendly with no obvious phone numbers) no one mentioned any change to our original booking. There was no reminder close to travel time until we followed up via email to no avail, and subsequent phone calls. Attempts to find alternative accommodation around town were futile as Apia hotels were all booked out at the time. Painful as it was to part with over T$9,000 we had no choice but to go with it, making the best of two weeks. We asked for a discount and all we got was two ice lattes and one night's dinner. Whoopy! At our “free meal” we asked for a couple of niu drinks, but were not available. We asked for a Lemon Lime & Bitter, also not available. Was told by the waiters that they have only reopened two days prior. I find this part the most annoying. When did this become our problem as we have been charged the full price!?!? The booking should never have been accepted if the service standards could not be met. Their website should also have been clear and updated that they are only at “phase one” of their renovations. Why was this not clear??? We note with interest, the ****** is purportedly operating fine. Never again. Catherine & Latu

We stayed here at the end of our 8 day trip and all I can say was it was beautiful. Taumeasina was very busy (Mothers Day weekend) but that didn't stop the wonderful service we were welcomed with lei's and welcome drinks and escorted to our beautiful room (210) perfectly close but far enough away for some peace and quiet. I travelled with my Mother and 2 sisters and wished we had booked here first and stayed for a little bit longer. We also attended the FIA FIA night and that was such a good show and so fun. The only negative was not being having the best seat for FIA FIA night as we were located closer to the back and I think due yo the weather (rainging) they had set up under the shelter which from where we were seating was hard to see most of the show but from what we did see it was a beautiful show. We hope to be back again soon to enjoy the beautiful resort and its amenities. Fa'afitai lava