Guest User
September 15, 2023
We used to visit Eco del Mare Beach Club every august and every august there are some problems. The place itself is just amazing, but this year all magic of this location was completely ruined by the service of managers. Our day on August 21st went wrong from the very beginning. First of all, there was a problem to arrange chairs for our children, though we stated at booking and payment that there will be 3 kids and 5 adults. To our surprise they said that neither sunbeds, no chairs are supposed to be provided for children. Did you know about that? Then they couldn't provide us with extra umbrellas. On top of it we were waiting for the order of one of our friends at lunch for almost an hour, they just forgot about it! Then said that the kitchen is closed and only after our numerous demands brought the order but there was 1/3 of the portion. The waiter explained that the shrimps were over and we should eat it as it is. During this dialogue the manager Deborah came up to us and, instead of smoothing this unpleasant situation, told us that in case we don't like it we may leave and don't come back again. I am sure that the owners of this wonderful place are not aware how this negative service destroys their business. We are very disappointed by such impolite treatment to loyal customers and consider it absolutely unacceptable. It's not a cheap place but even in a regular cafe customers are treated with more respect than in this place. I advise you to skip it as well not to spoil your holidays and will keep posting negative reviews. Hope it will attract the attention of the owners and they do their best to improve it.