Lano Hotel (Lhasa Potala Palace) Reviews

I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in. They don't have experienced of handling non local guests. Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay. However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English. I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here? She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time. It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.

AAAAA

The room is very big and spacious. It is very comfortable to live in. It also has intelligent voice control and high technology. The service provided by the front desk lady and the room lady is very good. The room type was upgraded for free! It was a very pleasant stay! I will choose Lan Ou Hotel next time!!!

Very good hotel, the service is also very good, the breakfast is also very rich, the location is excellent, close to the Potala Palace, Jokhang Temple is also very close, the rooms are also very clean!

The room is so big Clean and hygienic The front desk service is very polite There are souvenirs available for purchase in the lobby. The price is reasonable and cheaper than at the airport. It's just a bit far from Baguo Street. You have to take a taxi. Everything else is satisfactory.

Comfortable stay, Zhou Zhou, Hua Hua, good service attitude, parking lot, very quiet, recommended

Very satisfied with everything, the best is the customer service, always answer all questions. Buy an oxygen tube for RMB 10/piece, and you can arrange an oxygen machine at the lobby bar to provide free oxygen. There were sanitary defects, cigarette butts were found, we don't smoke as a family, but it was acceptable, the sprinkler pipe leaked, and the water pressure increased after cleaning. Everything was cured by the warm customer service.

Friendly service, clean and hygienic, convenient parking, highly recommended

It was my first time staying at this hotel. I felt very good. When I checked in, Xiaoyu at the front desk pushed our luggage and introduced us to the hotel's breakfast and oxygen concentrator. When the room attendants were cleaning on the second day of my stay, I asked them for two more bottles of mineral water without charge! The breakfast was also good!

The hotel is clean and sanitary, the front desk service is friendly, the transportation is convenient, it is very close to the Potala Palace, about 10 minutes walk, there are many snacks around, shopping is also convenient, and the airport bus is also nearby

It takes about 10 minutes to walk to the Potala Palace and Yaowang Terrace, which is not far. The hotel service is good, the robot delivers the food, the water is warm, the heating is sufficient, and the sanitation is clean. The front desk staff is also good, and asked me if I wanted to eat dumplings last night.

The hotel is very good. The room is very convenient and large. I will stay here again next time.

I stayed at Lan Ou again after two years, and it was really disappointing! I don't know how the hotel is clean. The bed sheets and quilt covers were so dirty that they were not changed at all. The bed sheets were changed twice before they looked clean. There was no cleaning staff, only the enthusiastic security brother with inconvenient legs and feet helped back and forth, and changed the bed sheets again and again. I don't know how the leaders manage the company and how they allocate personnel. It is really a great disrespect for consumers and irresponsible to guests! ! ! !

The check-in experience was very good. The equipment was very new. It was very warm in winter. The front desk staff and the waiters in the corridor would greet each other when they met. It was a perfect stay experience. I will come again next time.