Rezen Select  Lijiang

Rezen Select Lijiang Reviews

Rezen Select Lijiang

Jinshan Street Lijiang Time 38-1 Building, Gucheng District, Lijiang, Yunnan, ChinaView Hotel Details
Rezen Select  Lijiang
Rezen Select  LijiangRezen Select  LijiangRezen Select  Lijiang
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Rezen Select Lijiang Guest Reviews

4.6/5
Very Good
712 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(712)
Positive reviews(689)
Reviews with photos/video(213)
Classy environment(90)
Delicious breakfast(80)
Friendly front desk staff(58)
Quiet & comfortable(55)
Convenient parking(35)
Offers pick-up/drop-offs(8)
Excellent afternoon tea(8)
Awesome gym(5)
Negative reviews(23)
Aqil Reze
2-bed Room With Garden View
Stayed in Jul 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Good, quite far from the main attraction but worth the money. Didi price to Lijiang Ancient Town around 15¥.
Response from Property: Dear sir/madam, Thank you very much for choosing our hotel and giving us favorable comments, we sincerely look forward to your next visit!
Yuyuyuan
Queen Room With View
Stayed in Dec 2024
Travel with friends
62 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The hotel's timely handling of the problem made me feel that I had written the review too hastily, especially the next day, the waiter introduced me in detail how to use the air conditioner and some snack bars around. After I checked out, he also sent me my ID card that I had left behind! With such considerate service, I will come again if I have the chance!
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Response from Property: Dear guests: Hello! Thank you for choosing the Regent Suites Hotel. Your affirmation of the hotel's services is the greatest motivation for our progress. As hotel staff, we are grateful and have been working hard to make every guest staying at the Regent Suites Hotel feel the highest quality service and create a warm "home" feeling for you. We warmly look forward to your visit again!
Yuyuyuan
Queen Room With View
Stayed in Dec 2024
Travel with friends
62 review
2.3/5
Posted on Dec 5, 2024
It's a 10-minute drive from the ancient city, but it's actually in the suburbs. It's inconvenient to order takeout. The hotel is drafty, the sliding door on the balcony is drafty, and the room is still cold even when the air conditioner is turned on at 30 degrees.
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Response from Property: 感謝您的好評,我們甚是開心,能在您的旅途與您相遇是一種緣分,我們期待與您的下一次相遇,希望能給您更多不一樣的體驗。祝您生活愉快,天天好心情!!!
Oyeor
Queen Room With View
Stayed in Oct 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The price/performance ratio is very high for off-season travel. The room is clean. The king-size bed room also has a small balcony, which is very nice. The service attitude of the hotel front desk is satisfactory. It just feels that the location of the hotel seems to be a bit remote, not on the commercial street
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Licheng Ruixuan (Lijiang Ancient City Branch) and giving a good review and sharing your stay experience. The hotel is located in the Lijiang Time Hotel cluster in the east of Lijiang Ancient City. It is about 10 minutes' drive from the world cultural heritage Lijiang Ancient City, 45 minutes' drive from Jade Dragon Snow Mountain, and 30 minutes' drive from Lijiang Sanyi Airport. The facilities are complete: restaurant, laundry room, conference room, gym, charging pile, and hundreds of parking spaces. Looking forward to your visit again! I wish you a happy life! Reply to the staff Manager-Elena and
Guest User
Queen Room With View
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Facilities: Very complete Sanitation: Very clean Environment: Very considerate Service: Very good. The distance from the ancient city is not a big choice, and there are many snacks around. It would be better if breakfast was provided.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住麗江麗呈睿軒酒店,並給予我們如此高的評價。我們會繼續努力,為您提供更好的入住體驗。真誠地期待您的再次光臨並祝您心想事成,萬事順意!
Guest User
2-bed Room With View
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The room is not bad. It should have been an apartment before, and later changed into a hotel. It is a bit far from the ancient city. There are also several hotels around. It is a little inconvenient to have breakfast, but the price-performance ratio is still high.
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Response from Property: Dear guests: We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Hujijian
Queen Room With Balcony
Stayed in Aug 2024
Solo travelers
9 review
4.5/5
Great
Posted on Sep 3, 2024
Facilities: Good, but unfortunately there is no large dryer. It is a simple hanging dryer, but it is enough to hang it outdoors Sanitation: Sufficient Environment: A bit far from the city, but it is acceptable if you take a taxi. There are shops and restaurants near the hotel Service: The service is very good, and there is someone at the front desk 24 hours a day It is very cheap in the off-season, and I will come again next time
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Response from Property: 親愛的客人您好,感謝您給我們如此用心的評價!我們做的所有努力都是因為想讓客人在酒店住得舒心,在麗江玩得開心!期待您的再次光臨,祝您一切順利!
Ailvyoudeyuzyy
Queen Room With Balcony
Stayed in Aug 2024
Family
12 review
4.2/5
Very Good
Posted on Aug 21, 2024
Facilities: Complete facilities, separate wet and dry toilets. Hygiene: The floor of the room is not very clean, probably because someone rented it for a long time before, and the floor can no longer be cleaned. Environment: The environment is very good and very quiet at night, but parking is inconvenient. We arrived too late, it was almost 11 o'clock in the evening, so the parking space was too far away. Service: The service was very good, and the front desk checked in quickly. But the breakfast was average.
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6/10
Response from Property: Dear guest, thank you very much for staying at Lijiang Licheng Ruixuan Hotel and sharing your stay experience with us. We are very happy to receive your praise for the hotel staff. Your review of your stay is our greatest encouragement and is what we have been working towards. We will continue to work hard and be more committed to providing you with high-quality and complete room facilities so that you can have a comfortable and pleasant stay experience. Thank you again for coming. We sincerely look forward to your next stay at Lichen Ruixuan Hotel.
kingytam
Queen Room With Balcony
Stayed in Aug 2024
Couples
4 review
4.5/5
Great
Posted on Aug 26, 2024
Stay in the Sunshine King Room. The hotel has ample space, the room is clean and smell-free, has air conditioning, the bed is spacious and comfortable, and the TV is large, suitable for watching movies. Stay comfortable. There are public parking spaces outside the hotel. Breakfast is buffet style with rich styles.
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6/9
Response from Property: Dear guest, thank you for choosing Lijiang Licheng Ruixuan Hotel as your hotel choice for your trip, and for taking the precious time to share your stay experience and hotel photos with us. The hotel is located on the east side of Lijiang Old Town, with convenient parking at the entrance. It is very suitable for self-driving tourists. The afternoon refreshments prepared in the lobby hope to relieve your fatigue along the way. Thank you again for sharing. Your recognition is our greatest encouragement and makes us more motivated to deliver true hospitality to our guests. We sincerely look forward to seeing you again in Lijiang and wish you a happy life!
Safety traveler
2-bed Room With Balcony
Stayed in Aug 2024
Business travelers
120 review
5.0/5
Outstanding
Posted on Aug 20, 2024
The room was very nice, very clean, and the decoration was also very nice, with a very nice overall decoration style. The front desk service was good, responsive, and the service was excellent, enthusiastic, efficient, and basically responsive. The room rate was affordable, and parking was free. I was very satisfied with my stay!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time! Thank you again for the beautiful photos you took for us, thank you!
Guest User
Queen Room With Balcony
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 26, 2024
The hotel is grand and high-end. I felt very comfortable as soon as I entered the door. The room was clean and hygienic, and I was upgraded to a small suite for free, with free fruits and drinks. When you are tired from traveling, you can get a good rest when you return to the hotel. Highly recommended, I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest, hello! We can feel your pleasant stay experience from your comments. We are very happy and pleased about this. It is our goal to make every guest who comes to the Regent Hotel feel at home. At the same time, we also hope that the comfort you get during your stay can help you and make your career and life smooth. Thank you again for your recognition and the beautiful photos you took. I look forward to seeing you next time!
Guest User
Queen Room With Balcony
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
There is a laundry room, dryer, and gym which is great👍The room is relatively clean and comfortable to live in👏Very quiet, the lobby is very grand and the afternoon tea is full of flowers, which is very beautiful🥰The front desk saw that we had a lot of luggage and took the initiative to help us with the luggage. Seeing that we were sitting in the lobby, they poured us water and chatted with us! Worth recommending! 👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! We can feel your pleasant stay experience from your comments. We are very happy and pleased about this. It is our goal to make every guest who comes to the Regent Hotel feel at home. At the same time, we also hope that the comfort you get during your stay can help you and make your career and life smooth. Thank you again for your recognition and the beautiful photos you took. I look forward to seeing you next time!
Guest User
2-bed Room With Garden View
Stayed in Jul 2024
Family
10 review
1.0/5
Posted on Jul 24, 2024
I stayed for three days on the first day at midnight. It was so noisy in the corridor that I couldn't sleep. There was a tour group at six in the morning. The house was not soundproofed at all and I was immediately woken up. The balcony had two wide seals and even a screen window, so there was no sound from the yard. I clearly heard that when I came back the next night, I was lying on the bed and suddenly my legs felt very itchy. I didn't know what kind of bugs there were. I contacted the front desk and changed the sheets and quilt covers. I sprayed toilet water on them. The mosquitoes buzzed in the middle of the night and they got up to swat them again. My legs were badly bitten. I didn't want to eat breakfast on the third day. I was going to stay for five days and checked out quickly. The hardware conditions seemed to be fine. I just didn't know if the sheets and quilts were washed. Not only were there bug bites, but there were also mosquitoes.
Original TextTranslated by Google
Response from Property: Hello dear guest! After seeing your comments and pictures, we are very sorry for causing you such inconvenience during your stay. The hotel has always paid attention to the feelings of all guests during their stay, and at the same time actively improved its professional level and service standards, striving to make guests feel as warm as returning home. We're sorry that we're still not perfect in some areas. Thank you for taking the time to let us know where we fell short! We are very sorry for the trouble caused to you by the increase in summer tour groups! Regarding the mosquito situation in the room you mentioned, we cannot rule out the possibility of mosquitoes in the room during this season. We have prepared electric mosquito coils, toilet water, anti-mosquito stickers, etc. for you in the room! Our bedding is changed for each guest and has been washed and disinfected by a professional laundry company before use. Please rest assured! In addition, July and August are the rainy season in Lijiang. The humidity is heavy, so some guests may feel unwell. You can take some anti-inflammatory tablets like Niuhuang Jiedu Tablets to relieve some discomfort. We are willing to grow with your attention and look forward to you. We will serve you again next time you stay!
Guest User
2-bed Room With Balcony
Stayed in Jul 2024
Other
2 review
1.7/5
Posted on Jul 21, 2024
390 yuan a night for such a dirty laundry room. The room hygiene is also very poor. The ceiling is covered with dust. The door is broken. The sound insulation is also very poor. The kids next door are noisy. The large parking lot downstairs has never been quiet all night. The horn has been honking. There are hotels nearby. There are too many tour groups and it's too noisy. There are also big food stalls downstairs. I was deceived by the pictures of Ctrip. I moved here from the ancient city just for a quiet environment. I didn't expect the quality to be so poor. There is no chair even on the balcony I liked. There is only a table. I don't know what it means. It is completely inconsistent with the pictures.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,關於您提到的洗衣房問題,由於我們的洗衣房是自助的,所以不排除有一些客人在等待洗衣或烘乾過程中製造了一些垃圾,之後我們會加強監督管理並粘貼一些温馨提示希望減少此類事件發生!關於房門由於麗江這個季節風很大所以房門不可避免會有一些磨損但是請您放心不影響正常使用的。陽台的椅子也是由於擔心風吹日曬加速老化所以放在了房間內,如您需要聯繫我們,我們很樂意協助您放到陽台呢!由於暑期來臨園區內確實存在旅遊團增多和吵鬧的現象,給您帶來的困擾我們深感歉意!再次感謝您提出的建議,今後我們會加強內部管理和培訓!祝您生活愉快!
Guest User
2-bed Room With Balcony
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The service attitude is good and friendly. We upgraded to a spacious, bright and comfortable suite. We are very happy. It is close to the ancient city and convenient to take a taxi. It is highly recommended. An unexpected surprise. The room facilities are new and the balcony view is good. The most important thing is that there is breakfast. It is the first choice for the second visit.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Lijiang Ruixuan Hotel as your accommodation choice and taking the time to share your stay experience with us. Your recognition is the greatest encouragement to us, giving us more motivation to deliver the true hospitality to our guests. We sincerely look forward to meeting you again in Lijiang and wish you a happy life!