Banyan Tree Lijiang Reviews

We truly enjoyed and loved our stay at the Banyan Tree, Lijiang. It’s a beautiful resort and we appreciate the upgrade from our suite to the villa. The overall resort is well maintained and we loved the ambience; quiet and beautiful. The villa is well maintained.

The hotel is conveniently located near 束河Old town.  It is clean, quiet and has beautiful gardens. We have booked a suite with balcony facing the Jade Dragon Snow mountain. Unfortunately, the view was partially blocked by overgrown trees from the yard. Wifi speed is slow. Suggest to install warm toilet seats as the weather is cold when we arrived. The friendly staff there however is helpful especially Coco 小唐 who personally ensure that any service request is readily looked after. Good job Coco!

I was impressed with the upgraded room type and excellent service provided by the front desk Cindy. She continues to check on me though it's her off day. The tour desk driver William is also very helpful and friendly. We communicated prior to my arrival on the places to visit from lijiang to Shangri LA and was happy he was able to be my driver that day and extended beyond his hours. Just a suggestion to banyan tree hotel to provide oxygenated bottles or equipment in the room will be very helpful since lijiang is on High altitude region.

The resort is nicely built and designed. Enjoyed the stay thoroughly. The breakfast was great wide range of foods, Chinese and western. Fruits were aplenty, complimentary bottled waters are replenished daily. Beds were comfortable but pillows were too soft to my liking. The room itself is a bit dated, front door is not properly aligned and closing it need to push harder. The cleaning person were not thorough enough, while the black marbled floor is clean, the carpet could not be said so as there were stains and foods stuff sticking to the carpet from previous customers.

5 🌟 resort and service. The staff was amazing! They went above and beyond. Charlotte and Cindy at the front desk helped answer our questions about what to see and how to make it possible. They were very professional and kind. We would visit again.

Hotel is as per advertised, amazing clean, hospitable, and tranquil. Amenities were complete and the rooms were big and cozy. Location wise, its en route to the Jade Dragon scenic spot and about half a kilometer to the Shunhe Old Town. Breakfast was nice but not comparable to the ones you get in Bali or Phuket. Spa service is also slightly above average - I feel the techniques in the south east asia hotels of similar rankings are better positioned/trained. Overall still a good stay and highly recommend it even on a high price point.

Luxurious hotel, highly recommend the jet pool villa. Super helpful receptionist Norah helped us with getting tickets to the Jade Dragon Snow Mountain and gave us lots of tips.

Exceptional hotel, restaurant service excellent and food is great. Excellent location view to Jade Dragon Mountain.

Absolutely amazing experience for 4 days! Banyan Tree has one of the best service I ever experienced in China. After check in, Elin added our contact information and reached out on daily basis to make sure we had everything we needed. Hotel staffs were always able to go above and beyond to satisfy our requests. Kudos to all of them! The hotel also has stunning view of Yulong mountain and extremely well designed architecture. We pretty much spent most of time in the hotel. I also love the daily gifts provided by the hotel!

loved everything, hands down one of the best hotels we've ever been to. They even offer different types of pillows. so sad i didnt know the little tourtois was a gift amd left it behind...

it was a nice experience. The hotel is very warm and kind. it was our anniversary, the hotel upgraded our room with separate jacuzzi. Nancy is professional and nice.

服务：our designated CS Alice is very helpful and wonderful, she helped us Arranged Jade Dragon national park tickets and impression Lijiang tickets. All our requests are fulfilled timely. 环境：Villa with hot tub has the amazing view of the Jade Dragon mt 设施：Villa is spacious and hotel facilities are great. Suitable for family or romantic getaway

Stunning view of the dragon mountain from our villa, spacious interior, has its own backyard and pool, and the service is amazing. All and all a perfect getaway. Thanks for the complimentary upgrade to the jet pool villa!

This place is a combination of Chinese traditional style of setting with modern classy set up. I was amazed by the this hotel. I rate this hotel as above the highest rating. The staff our super friendly and kind. Our housekeeper Alice provide us the excellent service. Not only she upgrade the room for us but also service us with the cake. We felt honored, and we were very touched by the decorations they put in our room too. The breakfast was so wonderful the choice of food awesome. Words can’t truly express how amazing this resort is. You need to just simply come and experience. The staff took care of every single detail and went above and beyond. World class and luxury. 这个地方是中国传统风格的设置与现代高档设置的结合。虽然酒店有一定历史，但是所有的设施和装潢都是与众不同的。我给这家旅馆的评价在最高等级以上。这里的员工非常友好和善良。我们的管家alice为我们提供了极好的服务。她不仅为我们升级了房间，而且还提供了蛋糕。我们感到荣幸，我们也很感动的房间布置的装饰。早餐太棒了，食物的选择也很棒。语言无法真正表达这个度假胜地有多神奇。你只需要来体验一下。工作人员照顾到每一个细节，超越一切。世界级的奢华。