I stayed at Atour Hotel Linhaitoumen Port, Taizhou on August 2. For the entire stay, I have the following questions:
1. Before checking in at the hotel, I originally expected the hotel to contact me in advance to understand and meet my specific needs for housing, such as whether I chose the head and tail room. However, in fact, there was no such communication link at the front desk, and the staff did not ask. The question of the number of breakfasts in the package was unclear and the business ability was not skilled, which made me feel a little surprised and dissatisfied.
2. During my stay, I expressed concern about the sanitation of the hotel's cleaning rooms. In particular, the used toothpaste left by the last customer was found in the wash box. This raised my question about the hotel disinfection work: did the hotel fully disinfect all the utensils when cleaning the room? Is it possible to cause cross-infection to the next guest? For the rooms that have been cleaned and ready to stay, what standards and procedures do the hotel have to ensure that they meet the hygiene requirements? How to check? What are the standards?
3. At around 12:30 am on August 3, I asked at the front desk of the hotel if I could buy disposable bath towels. At that time, a woman at the front desk replied that I needed to buy, but she was busy checking in for other customers. She did not explicitly say she would wait a while to process my request, which led to me having to leave the front desk. The whole waiting process lasted more than ten minutes and was not friendly for a tired and in urgent need of a bath.
4. Regarding the hotel's praise mechanism, I have noticed that there are staff who ask customers for praise. I understand that good word of mouth is crucial to hotel operations, but I wonder if this behavior constitutes mandatory or misleading for guests? I see staff having this phenomenon.
In summary, I am very unhappy with my stay at Atour Hotel in Linhaitoumen Port, Taizhou. I hope the hotel can give me a reasonable answer to the above questions and properly handle this complaint. At the same time, I also hope that when choosing to stay at your hotel in the future, I can get better service and experience. Thank you. I stayed at Atour Hotel, Linhaitoumen Port, Taizhou, on August 2, and I have the following questions for the entire stay process:
1. Before checking in at the hotel, I originally expected the hotel to contact me in advance to understand and meet my specific needs for housing, such as whether I chose the head and tail room. However, in fact, there was no such communication link at the front desk, and the staff did not ask. The question of the number of breakfasts in the package was unclear and the business ability was not skilled, which made me feel a little surprised and dissatisfied.
2. During my stay, I expressed concern about the sanitation of the hotel's cleaning rooms. In particular, the used toothpaste left by the last customer was found in the wash box. This raised my question about the hotel disinfection work: did the hotel fully disinfect all the utensils when cleaning the room? Is it possible to cause cross-infection to the next guest? For the rooms that have been cleaned and ready to stay, what standards and procedures do the hotel have to ensure that they meet the hygiene requirements? How to check? What are the standards?
3. At around 12:30 am on August 3, I asked at the front desk of the hotel if I could buy disposable bath towels. At that time, a woman at the front desk replied that I needed to buy, but she was busy checking in for other customers. She did not explicitly say she would wait a while to process my request, which led to me having to leave the front desk. The whole waiting process lasted more than ten minutes and was not friendly for a tired and in urgent need of a bath.
4. Regarding the hotel's praise mechanism, I have noticed that there are staff who ask customers for praise. I understand that good word of mouth is crucial to hotel operations, but I wonder if this behavior constitutes mandatory or misleading for guests? I see staff having this phenomenon.
In summary, I am very unhappy with my stay at Atour Hotel in Linhaitoumen Port, Taizhou. I hope the hotel can give me a reasonable answer to the above questions and properly deal with this question. At the same time, I also hope to get better service and experience when choosing to stay at your hotel in the future. Thank you.
Outstanding
1867 Reviews