Swisstouches Resort Hotel Reviews

Bed was uncomfortable, blanket was so noisy. Breakfast aren't various and enough. Staffs are not that kind. Just hot spring places were good.

Good good

The room was very clean and I was very satisfied with the overall environment. The water in the swimming pool was constantly flowing and very clean. Water quality is really important when you bring children. The service of Mia at the front desk was also very good. When we left, we left our child's swimming ring in the hotel. Mia contacted us and sent it back. Goodnight soup was also delivered at 9 o'clock in the evening. It was pretty good. I will go there again next time I have the chance.

Very satisfied with the stay, the hot spring experience was great, the staff nearby were very conscious, especially Wang Mengyuan and Huai Yetong at the front desk, who had a very good attitude and provided very good service. This was a great stay experience and I will come again next time!

This was a very dirty trip. We booked a deluxe twin room (including breakfast) and because we were a mother and daughter, we added an extra bed for 300 yuan. When the front desk receptionist said that we had to pay for breakfast for this bed, I said okay. (Later, when I made a reservation at the restaurant, the waiter said that this was free and did not need to be paid for) This front desk was a bit unprofessional! I asked if a charger could be provided for the room. The front desk (with a cold attitude throughout the process) asked me to scan the power bank. Alas, I was speechless. Why do I feel that my question is a bit redundant... (Later, it should be a lobby manager. When we checked out and returned to the room, he told us that there was a wireless power bank in the room) 🙂↕️ Let's talk about this room. It is estimated to be more than 40 square meters. Because someone in the family is in a wheelchair, there is no sign on the glass of the bathroom design, and the room lighting can easily cause visual errors, which is indeed very dangerous for the elderly or people with limited mobility. This aspect should be more humane. The toiletries in the bathroom are a bit too backward, such as the toothpaste that is provided, which cannot be twisted open or squeezed out. There are pictures! Let's talk about breakfast. It's monotonous, too monotonous! Is it because there are few guests staying here that this is the arrangement? The same dish, three of us ordered three servings, too much! Celery with bean curd, we had no choice! Is it worth the price? I asked why there was no pillow for the extra bed in the room, and the waiter glanced at the bed opposite, meaning that I should take one from the two beds... We paid to stay in the hotel, and it felt like begging. It was a very bad stay. I praised that our family was in a wheelchair and the hotel did not have convenient facilities for the disabled, so the waiter in the restaurant helped to lift it. I still have to thank them for this. Overall, it was too bad and really needs to be improved! This is my experience after spending 1644.

It's perfect for a day trip to Yuanjia Village. After the day trip, you can go to the Swisstouches Resort Hotel at the entrance of the scenic spot. The room is very clean and well-equipped. From the entrance to the hot spring, the service staff has a very good attitude and takes the initiative to greet. The smile from the heart makes people feel comfortable. I praise Mia for her good service. The hotel has many pools of different sizes, including indoor hot springs and swimming pools, as well as outdoor ones. When the weather is good, the photos taken are like a holiday at the seaside. There is also a small playground indoors where you can play on the water slide. Children like it very much [planting grass] After soaking in the swimming pool, the hotel has a shower room, a steam sauna and a resting place. It feels good to lie down and sleep~ It is recommended to drive there by yourself. The hotel can park, just at the entrance of the Yuanjia Village scenic spot. Go to the neighboring Yuanjia Village for a walk. There are famous snacks in Shaanxi! You can also buy hot spring tickets separately to soak in the hot springs. It's convenient to do it according to your needs! In short, it is highly recommended, the first choice for a one-day tour in Xi'an!

The hotel specially prepared welcome fruits, bananas, apples and pears! There is also a warm Tremella soup! The receptionist at the front desk was also very patient and had a good attitude! There was also a special housekeeper who was very nice. Because the children hadn't played enough the next day, she helped us delay the check-out time! The hotel has a self-service hot pot at night. The variety is not so diverse, but the basics are all there, and the service is also very good! 158 per adult, I personally think it is very cost-effective, mainly convenient!

Facilities: Complete facilities. I was traveling with a young baby, and the hotel could add a baby bed, which was excellent. Service: The service was very good, and the duty manager Suge was very attentive and considerate! When we checked in, it was supposed to be done at 2 o'clock, but seeing that I was with my baby, we checked in quickly. Environment: The hot springs are fun! There are many pools, the hot spring experience is excellent, the bathing area is fully equipped with accessories, and there is laundry detergent!

The hotel has complete facilities, the rooms are clean and tidy, and the stay is very comfortable. The front desk staff Huai Yetong and Wang Mengyuan are very friendly, proactive and enthusiastic. The breakfast is good, with a wide variety of options. [Strong]

During the National Day holiday, I chose Swisstouches Hotel. The environment is very good, the parking location is convenient, and there is also hotel security at the South Gate to do the handover work. As soon as I entered the hotel to check in, the girl Bonnie was enthusiastic and had a good attitude [strong] Although there were many people in the hotel, the front desk was very patient to explain the time and so on. For dinner, the hotel opened a buffet hot pot, which tasted good [strong]

I took my children here for the holiday. The housekeeper Mengyuan provided great service and helped us upgrade the house. The indoor and outdoor hot springs and swimming pools were loved by both adults and children. The breakfast was also rich in variety. It was a pleasant experience and I will bring my children to the hot springs again next time.

The room is very clean and satisfactory. The overall service of the hotel is good, especially Xie Kunkun and Huai Yetong at the front desk, who will take the initiative to help provide high-quality reception services. The hot springs are also good, with many pools, both indoors and outdoors. Thank you and I will come again next time.

The room was clean and tidy, without any peculiar smell. The overall service was in place, the staff was very enthusiastic, and the service staff in the restaurant was also very considerate. The foreign supervisor was warm and thoughtful, and made pancakes for everyone to taste. The front desk lady Xie Minmin was also very considerate and had a very gentle tone. Because we brought two babies with us, she especially helped us pay attention to the size of the room, and took the initiative to ask us if we had any other help during our stay. Thank you so much. The overall service has improved this time, which is great. I will go again next time.

After arriving at the hotel, Mia received the registration. The service was very good, the business was proficient, the hotel service introduction was detailed, the room temperature was suitable, the hot spring water was clean, there were few people, and the restaurant food was also good.