Citymax Hotel Aswan Reviews

Response from Property: Thank you for your wonderful review! We’re thrilled to hear that you had a good experience during your stay and that our staff was friendly and helpful. It’s great to know that you enjoyed your day trip to Abu Simbel and that we could assist in making your visit memorable.We hope to welcome you back for another stay in the future. Safe travels!

Response from Property: We're glad to hear you found our location to your liking. We apologize for the power outage during your stay and appreciate your understanding.Your insights are valuable to us as we strive to improve our services. We hope to welcome you back for an even better experience in the future!

Response from Property: We’re pleased to hear that you enjoyed the night view of the Nile from your balcony. However, we apologize for the noise and sound insulation issues you experienced during your stay.Your comments are important to us, and we’ll work to address these concerns for a more comfortable experience in the future. We hope to welcome you back soon!

Response from Property: Thank you for your feedback! We’re glad to hear that you found our staff to be nice and helpful. We appreciate your comments regarding the facilities, and we are actively working on improvements to enhance our guests' experience.We hope to welcome you back soon and provide you with an even better stay!

Response from Property: Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated our service and cleanliness. It’s great to know that the convenience of the cruise location added to your experience.We hope to welcome you back soon for another pleasant stay!Hotel Management

Response from Property: Thank you so much for your detailed review! We're thrilled to hear you enjoyed our excellent location, comfortable rooms, friendly staff, and scenic rooftop. It's great to know you found our hotel to be cost-effective. Your feedback on breakfast is noted, and we’ll work on enhancing it. We hope to have the pleasure of welcoming you back in Aswan!

Response from Property: Thank you for your kind words! We’re delighted to hear you enjoyed our location by the Nile River and the beautiful views of the sailboats at sunset – it truly is a magical sight. It’s also wonderful to know you felt comfortable and welcomed in our hotel environment. We look forward to welcoming you back to Aswan for more memorable moments by the Nile!

Response from Property: Thank you for taking the time to share your feedback. We're glad you appreciated our location near the Aswan Railway Station and the scenic views across the Nile. We sincerely apologize for the issues you experienced with the carpet cleanliness and sound insulation. Your comments are valuable to us, and we will address these matters with our housekeeping and maintenance teams to ensure future improvements.We hope to welcome you back soon and provide an even better experience. Please don't hesitate to reach out if there’s anything we can do to assist further.Hotel Management.

Response from Property: Thank you so much for your kind feedback! We are delighted to hear that you enjoyed the facilities, services, and our prime location near key attractions like the McDonald's mall and the cruise ship boarding point. Regarding the room rates during the holidays, we understand your concern, and we're continuously working to enhance the value of your experience. We are currently in the process of improving our facilities to ensure an even better stay for our guests in the future. Your feedback is invaluable in helping us achieve that. We hope to welcome you back soon and show you the improvements we've made!hotel management.

Response from Property: Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience you had regarding the room's smell and the shower conditions. We take such concerns very seriously and are already addressing these issues to ensure a more comfortable experience for all our guests.We're glad you found the location convenient and enjoyed the view of the Nile and breakfast offerings. Please rest assured that we are working on improving our facilities, especially focusing on sanitation and maintenance. We appreciate your input, and we hope to provide a much-improved experience during your next stay. Thank you for helping us get better!Hotel management

Response from Property: Thank you for taking the time to share your feedback about your stay with us. We’re delighted to hear that you enjoyed our convenient location near the river and various dining options, as well as the comfort of the bed and the efficiency of the air conditioning.We appreciate your comparison with other hotels and take your comments on the environment to heart. We are continually working to enhance our facilities to better meet our guests' expectations.We hope to have the pleasure of welcoming you back in the future, and we’ll strive to make your next visit even more enjoyable.

Response from Property: Thank you for sharing your feedback with us. We appreciate your honest comments about the room facilities and ambiance, as well as your suggestions for improvement. We’re committed to enhancing our guest experience, and your insights help us identify areas where we can focus our efforts.We’re glad to hear that you enjoyed the warm and thoughtful service in our restaurant. Providing attentive and welcoming service is very important to us, and we’ll be sure to share your compliments with our team.Thank you again for staying with us, and we hope we may have the opportunity to welcome you back in the future with improvements in place.Hotel Management

Response from Property: Thank you for your wonderful review! We’re delighted to hear that you enjoyed the king-size bed room and were pleasantly surprised by the view. It’s great to know that the scenery made a memorable impression on your stay.We appreciate your feedback regarding the room facilities, and we’re continuously working to enhance our guests' experience. We hope to welcome you back soon for another stay with us!

Response from Property: We are truly sorry to hear about your unpleasant experience during your stay with us. Please accept our sincerest apologies for the issues you encountered, including the sanitation problems, balcony door malfunction, dust, noise, and the unsatisfactory water pressure in the shower. This is certainly not the level of comfort and service we strive to provide. Your feedback is extremely important to us, and we take it seriously. We have already initiated an immediate investigation and will address these concerns with our housekeeping and maintenance teams to ensure such issues do not recur. We understand your frustration, and we regret not meeting your expectations. If there is any further way we can assist or improve your experience, please don't hesitate to contact us. We hope you might give us another chance in the future to provide you with the quality experience you deserve. Hotel Managenet.