Residencial Horizonte Reviews

Very convenient location, right next to the metro station. There is a grocery supermarket, many restaurants and coffee shops within walking distance. The room is clean, good bed linen. Beautiful view from the spacious terrace. They respond promptly to requests. Breakfast is modest, but sufficient: rolls, butter, jam, ham, cheese. Some fruits, yoghurts, tea, coffee.

Great location, breakfast with no protein options, dirty towels, dripping taps, breakfast staff in a bad mood (a blonde lady) the others very helpful. The facilities are very old and deteriorated.

The assigned room smelled bad, due to the sewage system in the room/floor 5. We complained to reception and we were allocated another room, on another floor (floor 2).

The room is small and the toilet is also small. There is no shampoo and shower gel after use. There is no toothbrush or toothpaste. The environmental hygiene is average.

Well located, you can walk to the center and there is a subway right in front.

It has an excellent location but the hotel facilities must be renovated, everything looks very old and there are things that need to be improved.

The hotel urgently needs an image wash... To be a 3 star, there are minimums that are not met.

The metro station is just across the intersection from the hotel, and the bus stop is close and nice, but the cleanliness of the room is messy.

Decent breakfast provided It seems to be on the outskirts, but it is convenient because there is a subway station right in front

great location nice room easy-to-use AC Small but comfortable and efficient bathroom Breakfast with variety

Good price/quality ratio

The room is not the type of hotel I’m used to. I was surprised when I was in room. I felt as if I was in a hostel. It’s is a very simple room. Hotel does get points lot it’s location and safety. It is right across from Parque metro station which is the blue line. The hotel location is in a good neighborhood. It’s is just five minutes walking distance from Marques de Pombal Square. If you like walking, it’s an easy walk to Praça de comerció. In between you have Rossio terminal where you can catch regional trains or multiple buses. The 727 bus to Belém is right on Rua Joaquim Antonio de Aguiar. There is also a very nice park nearby. The room was clean. Soap bar, body and hair wash, shower cap is provided. Air conditioning did work. Breakfast consisted of cold cereals, yogurt, orange juice, coffee, teas, fruits, breads, cheese, two types of ham. There were hard boiled eggs alternating with scrambled eggs. Check in and check out was easy and quick. Staff is helpful. There was an issue with toilet flusher not stopping which was addressed when I mentioned it to front desk.

Overall a good value for the money, a clean hotel, and centrally located. The bed was small and uncomfortable. My flight was cancelled and delayed one full day so it was a disappointment that the hotel still charged me for my room even though it wasn't my fault that I could not get there to use the room for the first night. You'd think since I was staying 8 nights that they would have shown some pity. But to make things worse, Unfortunately, my room had an AC unit that was not working. I brought it up and they suggested for me to use a small fan, but I said i was already using one. Two days later, I complained again. The temperature outside was 95-102 degrees so my room was an oven. Again, the same guy told me there was nothing I could do despite the fact that I said I could not sleep; all I did was lay there sweating. I then complained later that night to a different person and he very easily changed my room. This was infuriating that the other guy made me stay in that over for 3 nights and was planning on me roasting in there 5 more nights when they clearly had available rooms to change me to. It was a bit annoying that nobody even offered to help me transport my things from floor five to floor two, but I was at least grateful to get a new room. The second i walked in to a room that was supposed to be vacant, the air was already blowing well which only emphasized how rude the manager was to think keeping a paying customer in an over was the right choice when he could have moved me to a room with a working AC at any time.

Lisboa once again & I chose the same hotel I stayed at in early 2018…. The rooms are basic, but clean & have all the basic essentials included. Staff courteous. Breakfast is average but enough to get you going. It’s all about the location location location & with close proximity to two metro lines, a few touristy locations including the Parque Eduardo VII gardens & the hop on / hop off tour options, there’s not much to complain about. Aldi now has a supermarket close to the hotel & so is the El Corte Ingles shopping mall. There are a few more dining options in the vicinity but one not to be missed is the always busy little coffee shop bakery down the street which IMHO has the best pastel de natas !!!