Mama Shelter Hotels in Lisbon

The perfect hotel for travel. Arrived at the hotel at 8 am and was surprised to be informed that the room was ready to check in and give away breakfast for the day. Opening the door, it was upgraded into a suite. Super king bed + sofa bed in the living room, just right for our family of three. Thoughtful is still behind, giving gifts, tarts, chocolates, souvenirs every day. It was also reminded that it would rain, and a rain hat was sent to block the rain. It's really intimate. Breakfast is also the best I have eaten in several hotels of the same price. If you come to Lisbon please definitely choose it

Great room; we stayed on 18th floor that had a winding staircase with an outside patio. The patio was very large and had a fantastic view; it was wonderful. The beds were comfy and we were able to get an extra single bed brought in as there were 4 of us. The bathrooms were great with the rainshower head and sprayer, large soft bath towels and robes. The only thing that was disappointing is that the window on the main floor only went 1/2 way up the wall and there was no window on the 2nd floor bedroom; however you had the door that opened up to the patio on the 2nd floor. It was a fantastic room. The staff was great and quick to respond to any requests we had. Great place to stay. It is close to a park; restaurants, but seems to be more in the business district; however we walked all other to stores etc. Lisbon is very up/down so you are always walking up or down and on uneven ground/bricks. Fantastic place; just wear comfy/walking shoes and be ready to have some steep uphills and downhills.

I appreciated how this hotel was able to accommodate me on short notice after the original hotel I had booked with canceled my reservation. The rate was reasonable and it was located where I needed to be. The Grand Lisboa Hotel is part of a chain of VIP hotels in Lisbon. It was quite clean but slightly run down. The room was basic and since I just needed to sleep and shower, it was fine. All the money has been put into the bathroom with modern fixtures. The bathtub is high and slippery. There was no mat to prevent falling and stepping out of the tub felt a bit precarious. The rest of the room was spare. The bed was quite firm. A table and chair in the room had some sort of dried spill on them. Bottled water was complimentary. I did not make use of the bar or restaurant facilities whilst there. To change money, on goes to a sister hotel, the VIP Zurich-walking distance-and receives a poor exchange rate. Live and learn. The service, overall, is helpful. I was given suggestions, directions, maps, etc. All the things one expects from those in the hospitality business happened. No complaints, there.

I arrived at the Hotel Portugal on August 21, 2022 early in the in the morning for six nights and seven days. Staff was welcoming, professional and friendly. I had complimentary breakfasts during my stay and was able to have a nice breakfast at the hotel upon arrival. My room would be ready by mid-morning so after having a delicious meal, I took my first walk into Lisbon. I returned shortly after to settle in my 2nd floor room. I was given a really beautiful and quiet room (room 209) which was a good size, modern and classic room. The room and upscale bathroom had high ceilings, quiet air conditioning and a beautiful decor. The room was nicely designed and very comfortable with a large king size bed. It also had a flat screen television incorporated in a large circle mirror on one wall. The room had ample storage for hanging or putting clothes away in large wall cabinets. It was well thought out, fairly new, spacious and elegant. Room service was excellent and the room was made up during the afternoon. It was very comfortable and clean and it was a pleasure to return to it at the end of the day to relax and to have good night’s sleep. The buffet breakfast included with the room had a standard plate of fruit, cheese and thin slices of ham, plus a small delicious Portuguese tartlet. On top of that, you could order your choice of many things, including eggs, bacon and fruit yogurt. It was a complete and delicious breakfast that was served on the main floor in a nice dining area inside or on the beautiful and relaxing enclosed outside hotel terrace. The hotel was nicely and centrally situated with a short walk to major streets and squares like Rossio Square and Rua Augusta. From those areas, you had access to major points of interest in this beautiful and photogenic city. The city and surroundings are truly amazing, the people nice and friendly and the views are spectacular. Getting arround is easy just walking or taking a cable car or train. The hotel also offered access to a nearby roof top bar and terrace which was really perfect at the end of the day to relax, cool off and admire the views of the city. Finally, the entire hotel staff was professional, really helpful with advice on visiting Lisbon, gave other useful travel information and always got you a nice table for breakfast on the terrace. Everyone was just so kind and friendly. It made all the difference in my stay at Hotel Portugal. I want to especially thank Cristiana at the front desk and Dulce at the breakfast restaurant for their great service, attention and overall kindness. The hotel entrance was also welcoming with a friendly and helpful door man who always had a nice greeting and gave good advice and service. The stay went by quickly as the city of Lisbon and nearby coast, mountains and beaches are just incredible. I took 1000 memorable pictures during this great trip. Again, the staff was awesome. This city boutique hotel gets great reviews and I can understand why.

Stayed in August for 3 nights. Lovely hotel with very friendly staff. We arrived late in the evening and didn't want to eat out so ate in the bar/restaurant. The guy in there was brilliant, so friendly and helpful, nothing too much trouble and the food was great. Likewise the breakfast staff, especially the other guy. The coffee to die for, better than I've had anywhere. Would definitely stay in a Vincii again, and definitely stay in this one if in Lisbon.

The hotel location is very good, located in the center of the old town, a few steps to the shopping center, there are many attractions nearby, even walking distance, the room layout and design is very good, the facilities are very good, the hotel service is very good, especially the kids club , Very suitable for family travel, breakfast is very rich, everything is very beautiful, but I think the shower settings need to be improved, should not have a bathtub, it is not convenient for children and the elderly to take a bath, in fact the bathtub is very impractical.

Perfect location with the hotel about 20 walk downhill into town centre or 2 minute walk to the Metro - Marques de Pombal. We used a viva viagem card for zapping our way around . Can get anywhere in Lisboa really quickly and cheaply . Rooms were spotless and kept that way during our stay . Room could have done with a chest of drawers or some drawers in the bedside tables as storage was not generous. Breakfast was a simple but tasty buffet with hot or cold choices. Staff worked hard to refresh buffet and keep the tables free. Place is all you need for a good base to explore Lisboa.

My husband and I stayed here the night before our flight home from Lisbon back to the US. The staff were polite and helpful at check-in and helping us get a taxi into town. However, when we asked to be booked on the airport shuttle (that the website says runs every 30 minutes), we were informed that they have moved to a once-an-hour schedule, and that the shuttle we would have needed was already full. So we wound up having to take a taxi. This was not big deal, but still not what was advertised. The room was adequate - clean, reasonably comfortable - but nothing to write home about. I have not idea how the breakfast was, because it opened after we needed to leave for our flight. The main attraction of this hotel is its proximity to the airport.

Excellent, unbeatable location with direct bus service from the airport terminal to the door step of this hotel, which was previously a grand theatre and now sitting right at the heart of the main square in Lisbon old city. It is a tad dated inside but nothing to cry home about and the room is clean with a full kitchenette. Do not expect 5***** furnishings and you will appreciate that you got the best room in the best location at a fantastic price. The check-in staff were also fabulous.