Top 5-Star Hotels in Liverpool

The service still had teething problems. The attitude is spot on with a few exceptions but this appears to be training problems. They need to gear towards a high end cruise for staff. I have visited again but felt hussled rather than looked after. It will be great i am sure .however was promised personal service this do not happen.

Obviously we read the good & bad reviews. In my opinion this is a modern hotel with good sized rooms, friendly helpful staff and a nice (small) pool with a sauna & gym. 30% discount on the secure parking at the Q parking opposite was good too. Location in the city centre just on the edge of the L1 shopping eating and drinking area is good too. We were on the 6th floor which was lovely and quiet. There are a few oddities like the separate loo & shower/wash hand basin room facility (didn’t bother us), slightly disobedient lifts and a few minor broken items/scratches etc. Nothing worth moaning about for us. We caught a lucky deal at £65 for the night so value was really good.

Booked this for a girls weekend. 6 of us in total. Staff were lovely & friendly. Room was clean. Location was amazing 4minute walk to Matthew street. Would definitely recommend & book again.

If you want to conquer Downtown Liverpool by foot this Hotel is your perfect base camp. Located on Mount Pleasant the is a sight to reach whithin walking distance in all directions. The rooms are kept simple, but have everything you need. The staff is friendly and helpful, and although most of the guests are young travellers it is a quiet place, so you can have a good nights rest after your days on the streets of Liverpool. You should definitely start your day with a breakfast in the very uniquely furnished Restaurant/Bar. You'll be greeted by the most lovely Denise, who will fulfill your every wish. And while enjoying your coffee and planning your day you should ask her about the poins of interest wihtin the city. She may also provide some interesting facts about the histoy of the building you are staying at... you'll be surprised.

Value for money ! Location is good as it is near to Albert Dock and all restaurants, and also near to Beatles Story and pick up point (Hop on Hop off tour bus) Room size is good with a wide window that you could see the dock.

On arrival, the place is clean, well-staffed and welcoming. The standard of cleanliness in the rooms and hotel in general is very good. Rooms are large, comfortable and it's well-positioned in the centre of Liverpool so all is good....until.... Did I mention it's well-positioned in the centre of Liverpool? Well you're not the only one who knows that so it's a magnet for stag-parties, hen-dos and general rowdy people. The corridors are alive ALL through the night with boisterous young people determined to keep their parties going no matter the time or location. That's not just other rooms on your floor by the way. You'll get this from rooms above and below you as well. I went out on the corridor to ask politely if the noise could be lowered only to find the rooms on either side and across the hall were all closed and silent and there was no-one to be seen meaning the racket(s) going on - several simultaneously - were from further afield it was that loud. About 4-30 am, the noise went down significantly only to crank to crank up again at 6.30 by two girls yelling so they could be heard from all that distance away whether the people they were addressing their question to were going out or coming home. Two lads boasted VERY LOUDLY that this was in fact, the end of their night. Complaints to the staff about this had them apologising and assuring us that they'd sent up security several times to quiten the noise but it was coming from so many places and always moving from one room to another with slamming doors and banging feet up and down corridors while screaming loudly as they went. This meant there wasn't one single outbreak of boisterousness to be able to deal with. We were also assured we'd receive a discount to somehow compensate us for our discomfort but - of course- no discount was ever sent!

Brilliant location, right in the centre. The staff were brill - checked in early and left luggage- when we returned the room wasn’t ready so ordered a wine which came at the same time as our room became available so the staff took it to our room and bags for us. Had a junior suite which was perfect for a family . Complimentary drinks went down a treat pre evening meal. Were booked into the Resident in Covent Garden later this week so hopefully they will be as amazing as the team in Liverpool

All ok except assigned a disabled room for no,reason. All bathroom fittings low level to accommodate wheelchair users which were difficult to use if not in wheelchair also the water tap for showere was very stiff and virtually impossible to turn,off when wet. Room service food very limited due nil chef. Parking worked well but was an extra cost I wasn’t expecting till just before arrival.

Dora the bartender is by far and away the best bar staff I have ever met. She deserves the world and I would come back in a heartbeat for her. The room is beautiful and the reception staff were effective and very efficient. A perfect place for a hotel, right on the Albert Docks next to everywhere we wanted to be.

This place was amazing, a very nice room. The staff were lovely, and very friendly!♥️ The place was perfectly located, right next to a metro line. Which was perfect for us as we came up to Liverpool for the Chester zoo for our 1 year anniversary. It was more then perfect and we chose right with places to stay within the city. I will say, I felt the beds weren’t that great and was practically falling apart… but, it was for a full weekend so we weren’t as bothered. The place was lovely either way.