My husband and I visited this weekend for our anniversary. We booked this hotel through secret escapes as it was central, had a 4 star rating and having not been to Liverpool before, we thought it the best location to properly explore the city centre. As soon as we started to walk down Seel street, I knew we'd made a mistake. At around 2pm it was already full of drunk students and we could hear music pounding. Unfortunately it did not get any better when approaching the hotel. When we walked into reception to check in, the music was so loud I could not hear what the receptionist was saying. I made a comment about the music being loud but the receptionist just laughed it off - i assume this is something they hear daily. We went to our room which was actually really nice, a bit basic, but more than ok for one night. Unfortunately the hotel was having problems with the room keycards so we could not get into the room ourselves, but there was always someone on reception to take us up to our room and let us in. After exploring the city centre and having a fab meal at Bem Brasil, we came back to our room around 10pm. If we thought the music was loud before, it was nothing compared to the volume now all the other bars and nightclubs opposite the hotel were open, as well as the bar below the rooms. Don't get me wrong, I like a good night out as well as the next person, i'm not boring by any means, however it felt like we were staying in a nightclub and when you're on a romantic weekend away this is not what you want. Despite the windows being closed (in the hottest room I've ever experienced!) and my husband and I both wearing earplugs, we could not sleep due to the music, which did not stop until 5am! And just when I thought I could get a few hours in before checking out, the bin lorries arrived so for the next couple of hours all we heard was glass bottles being transferred to the bin lorries. In the end we decided to just get up and head for breakfast. Breakfast was lovely, with plenty of choice (cooked full English and continental) however for some reason the hotel thought it appropriate to have dance music playing, albeit quieter than the night before but still, at breakfast?? In the end we checked out around 9am instead of 12 noon - now I know why there is such a late checkout time! When asked about our stay I told them it was the loudest hotel I had ever stayed in and the receptionist just shrugged her shoulders and said 'its a city centre'. Erm no, city centre or not, the volume was completely out of control. I've stayed in plenty of city centre hotels and never experienced this kind of noise level. Don't get me wrong, this hotel is perfect for stag and hen parties who stroll in when the nightclubs and bars close, but for a couple celebrating their wedding anniversary (at a hotel booked on secret escapes of all places!) this is not the place. The hotel really do need to make guests aware of the level of noise, it isn't just mildly irritant, it is
104 Reviews