Popular Lloret de Mar 4-star Hotels

I booked a family holiday hotel with my little infant so excited for the swimming pool ect had a long journey coming to the hotel to book in and them telling me I don't have a bloody reservation booked clearly I have come to this guitart central aqua park hotel cuz I have a booking spent 1 hour trying to sort things out along with a crying baby whose had a long day of traveling bloody hotel manager was DISGUSTINGLY Rude and Pathetic telling me to leave and go elsewhere as no rooms available I showed them my booking from my email and phone but they wasn't interested at all absolutely jokes. I explained I am a heart patient with a long term disability they didn't care less they was more worried to get me out of there reception. DO NOT BOOK with this hotel THEY ARE FRAUDS THEY ARE SCAMMERS A BUNCH OF LIARS WHO WILL TAKE ALL OF YOUR MONEY they have conned me I will take further action against them. I have been discriminated by my health and disability along with the colour of my skin. They say customer service is key and very important to them yet that's how I have been treated unfairly Is that how you treat your BLOODY Customers DO NOT BOOK

I was nervous prior to arriving because of some of the negative reviews, which now on my return, in my opinion are very petty. The hotel was great, we stayed all inclusive for 5nights. Rooms are fine, you do have to pay extra to rent a fridge €4 a day but easily sourced and placed in our room after we requested it. Rooms are clean and were cleaned every morning with fresh sheets left. I couldn’t fault the food, lots of choice and you could eat as much as you like, every meal time there were different options. We didn’t use the snack bar as we were satisfied with breakfast, lunch and dinner. There does be a que at peak times to get into the restaurant but it does move quickly. All inclusive package excludes ice lollies, slushys and ice cream which is a bit annoying. The pool area was great, lots of loungers and umbrellas and never a rush to get them in the morning. The location of the hotel is ideal for families, 10min walk to the beach, some nice shops and restaurants close by and a 20min walk to the lively centre of Lloret De Mar.

Should be 1 star at most. We travelled as a family group, 5 adults and 1 child on All Inclusive package. We had 1 superior room for 1 adult that did not have a pool view (there is no superior rooms with a pool view if you book as a single traveller) and 2 standard double rooms with pool view. This hotel needs a complete update and review of the clientele they want to attract. Some areas are dangerous and I don’t know how they are allowed to continue to operate. Out of 7 days 5 were absolutely a nightmare as there were 100’s and I’m not exaggerating there must have been about 500 or more kids there and it was awful. They were dive bombing in the pools, meal times they were taking whole trays of food, they were in the pools at 4am in the morning, running and screaming throughout the hotel and corridors, the adults in charge were just sitting by the bar drinking and smoking! Apparently this hotel caters for large kids groups for sporting events around the area throughout the year. It was awful, we couldn’t get anywhere near the pools and couldn’t use the restaurant either! Pros: Location is very central Always lots of very hot water Room cleaning good considering the poor condition of the rooms We used the hotel baby cot which was a brand new travel cot Despite arriving 4 hours before the 3pm check in, we were given 2 out of 3 of our rooms early (but obviously not the All Inclusive bands until 3pm) Cons: Hotel caters for very large groups of 8 to 15yr olds Very few staff No security at all to stop kids running a muck in pools, restaurants and corridors Superior rooms have better decor but constant drain smell Standard rooms are very dated with dangerous balconies and damp No air conditioning working until July Family & child's pool area not accessible for the disabled or pushchairs No bar open at family/Child's pool area so long way to go for a drink Roof top area closed Sun beds old, dirty and very uncomfortable, you cannot adjust them either No pool towels Graffiti on corridor walls, doors and lifts Pool surrounds dangerous with broken decking and torn fake grass Alcohol contains little or no alcohol, chemically induced You are only allowed 1 small plastic cup of any drink per person a time (if you are a couple/family then everyone has to fetch their own drink), this can take 20mins to get 1 drink as there is a single queuing system in place Daily snacks available in restaurant is extremely poor and not available as advertised Clientele is 90% aged 18 yrs to 20 yrs, not suitable for families or 25 yrs plus Entertainment is very poor at night and nothing during the day Children’s mini club is non existent For British people the TV has just 1 British channel - BBC World News only AIl Inclusive only available between 10.30am and 10.30pm Air conditioning in the standard rooms does not work Electrics tripping out if you use the built in hairdryer in bathrooms Some bar staff are rather abrupt, the blonde woman and old man do not like

Myself and three friends stayed at this hotel for our first girls holiday away,apun arrival the greeting from reception was not the most welcoming and cleaning staff didn’t seem happy to see us, we assumed this was because of our ages we are 21/22 but we look much younger. A personal incident I had with a cleaner was horrible. I came into my room while the cleaning lady was in there to grab a jumper when she started screaming at me in Spanish and led me to the bathroom pointing at some clothes on the floor, not knowing what to do I picked up the clothes and put them in my suitcase. She then proceeded to go behind one of the beds and throw an empty water bottle at me, in shock I left. I did not feel comfortable to report this problem to staff as the previous night my friend was shouted at and got called security on all because she accidentally gave the wrong room number when requesting a spare key card. After these incidents we were all made to feel anxious in the hotel and couldn’t get out of there fast enough! The entertainment staff were lovely is really the only thing I can compliment about this hotel as everything else was ruined because of the treatment we received

Hotel was super amazing. Loved the amenities and staff was really helpful. Best part was the breakfast spread. Both pools were great as well. The construction seems very new as all the furniture in room were in top condition. I felt the only downside during our trip was the in-house disco event for our day of visit. It was quite dull( but that’s something specific to the performer, I guess). Overall will definitely recommend staying here for the amazing experience.

We arrived at the hotel after midnight and checked in to the room. As it was late, we just went to bed and tried to sleep but we couldn’t sleep because there was noise coming from the other rooms ,if people walked on the corridor (with luggage)we could hear everything.in a nearby room someone showering so resulting this we didn’t sleep the whole night. Also this room was very tiny at the end of the bed we opened the door to the balcony and there was no room whatsoever to walk or store our luggage. The wardrobe was extremely small also .in the morning I requested the more quiet room and I was granted a nice corner room which had a lot less noise from the corridor. We resolved to store one of our luggage in the balcony as both would occupy a lot of space. The food was ok, there was less variety and food choices than at other similar hotels nearby. Noticed croissants were stale occasionally mixing the freshly baked with the ones from a day before.The fruit like apricots seemed battered. The staff at the restaurant was extremely efficient in clearing and setting tables.also nice with the guests.The hotel lobby bar reception are is really stylish with calming tones. This however doesn’t reflect the standard rooms which need more TLC.I asked one of the older bar staff for a flower vase, the woman said she doesn’t have any so then I called to reception and asked them for a flower vase and then they called her and she gave me one at the request of reception staff. All reception staff was really nice and helpful every time I ask or interacted with them with any small question. The parking cost €15 per day and it’s further away from the hotel so it’s not worth it,you can just leave it on the nearby streets /hills overnight. We parked there for 5 nights and it was safe.The area is noisy as the party ***** is close to the hotel, even throughout the night you can hear partying from the neighbouring buildings.however the location of the hotel is good for both plaja Lloret and Platja Fenals within walking distance

We visited for my 30th birthday, we stayed for 3 nights, 4 days and I would return immediately. Brilliant hotel with amazing facilities, couldn’t make any complaints. Their roof top pools are amazing, our hotel room faced the pool and the breakfast was delicious! I am gluten free (coeliac) and every morning I was given a baguette, pastry and muffin, along with options on the buffet. We also ate in the hotel for the last night and it was great. I’d actually recommend checking their website as it was cheaper than booking through booking.com etc and you got a welcome cocktail, later checkout and a hat or bag of choice! Perfect location, great staff, I read that people said it’s a calm oasis in the hustle and bustle of lloret de mar and I couldn’t agree more! We loved it and 100% will return if we come back to Lloret. Thank you for a great stay!

The room was small but we asked for another room and they gave us, We were pleased by the services we got there. Room was cleaned every day and the breakfast was good. The location was excellent, so we enjoyed staying there.

Lovely hotel clean friendly bad reviews I think they were at a different hotel . Can't fault, the food was lovely and loads to choose from We only went to breakfast once that was really nice . As we don't eat much 😂 Lunch we popped in a couple of times as there was a nice snack bar outside all day . Dinner was lovely and loads to choose from didn't feel rushed either. The staff worked long hours and were always very polite . The rooms were so fresh and clean every day Hairdryers and shampoo shower gel supplied . The bar had a great selection. coffee was amazing All the staff were very helpful . The whole place was spotless Our stay was very relaxing U can hire towels for 10 euro and this is returned after the towels are handed back . The beach is a short walk with plenty of shops and supermarket restaurants within walking distance Great stay

We stayed at the Encantada for a week with 2 children under 12 and had a fantastic time. Check in was slow but the staff were so friendly throughout. Our room was clean and well presented with a sun veranda and very comfy beds. Our towels and bedding were changed daily and the general maintenance of the whole resort was perfect. We were half board, you can choose between dinner or tea by letting reception know each morning, we mostly opted for dinner becausewe found tea from 7pm too late for younger children. The breakfast was a general buffet style with weak coffee but we've come to expect this from Spanish hotels, however the dinner and tea were lovely every day, great selection of all cuisines. Some pre-made food wasn't hot but there was a bar cooking fresh meat and fish to order which was delicious. The pool could not be faulted, perfect for children with an amazing splash pool and shallow areas, we also found the pool bar to be reasonably priced for drinks and snacks (the coffee served here is spot on). The hotel is only a short walk to the beach with plenty of shops, supermarkets and eateries in the area. We can't wait to return next year.