Curio Collection by Hilton Hotels in London

This hotel should never be considered a 5 stars hotel; actually it barely gets a 4. The service is absolutely inexistent. ! More than 40 minutes (literally) waiting for someone to pic up the phone either at reception or room service. Forget breakfast. Now, as far as the accommodations, a 5 star hotel where the bathroom does not take more than one (very slim) person at a time, should never carry these stars ( we were in their top luxury category suite). Ah… The bathrobes probably date back to the 80’s and do not fit a child. The toiletries are embarrassing and the sink was blocked!!! Our suite had no power sockets anywhere close to the desk in the ‘living room’, and if this is not enough, well try sitting on the couch and harm your lower back.

I was looking at the Biltmore and the Waldorf but decided to stay at the Trafalgar as they have bigger rooms than the Biltmore and the Waldorf looks like it is in desperate need of an upgrade. Everyone was very polite and helpful apart from one staff member, more on that later. I was upgraded to a Suite on arrival but requested a toom with two beds instead which was granted. The Nelson double room is very spacious and modern. It faintly smelled of mothballs whenever you entered the room and the smell then quickly disappeared. We noticed that one of the beds was sagged in the middle and this was very quickly resolved by the maintenance team and was not an issue for us at all. The only reason i mention it in my review is because Alejandra apologised a thousand times for this “inconvenience” and even send us Macaroons and drinks to the room as an apology. During checkout, Alejandra apologised again and made sure our stay was perfect. There was a key card under the bed which was covered with dust as was the carpet under the bed. Cleanliness regarding this could obviously be better as dust can trigger allergies. The service of the staff at Trafalgar is above that of all other Hilton properties in London and certainly a step above from general hospitality service in Europe. I would give the service at Trafalgar a 9 based on European standards and a 7 based on Middle-Eastern and Asian standards. Breakfast was so highly rated in many reviews of this hotel which also influenced my choice, i was expecting an absolute feast. Unfortunately, breakfast was quite disappointing for us. Staff was great apart from someone who i can only describe as a North-African young woman with shoulder length curls who did not want to give us one of the three empty tables available in the Breakfast room with only 40 minutes available for Breakfast as she was keeping those for families of 7. This is rather absurd and we ended up taking one of the tables anyway as i wasn’t going to sit where she suggested which was away from everyone else. Breakfast in any hotel, especially 5* is always based on first come, first serve. You can’t deny your guest seating space at breakfast as if you were running a dinner service. Vegan options are very, very limited. Fruit selection is even more basic than what you can get at any supermarket in London. There was only Cantaloupe, Watermelon and Pineapple. There were Apples and Bananas for grabs but that is still not enough. Pastries are miniatures which is really shameful for a breakfast buffet. Only sausages available were Pork, no vegan and no Chicken so unfortunately no sausages for me. It’s basically a full English and that’s it. You could order A-La-Carte but that wasn’t special either. We had Amex Platinum credit so we used that for one of the dishes which was not special for the £15 asking price. Room service was basic as well. Food arrived with a very friendly staff member but it was slightly cold. All in all it’s a good hotel fo

My overall stay in this hotel was very comfortable and what I would hope for when staying for in hotel for nearly a week. From the moment you enter, you are greater with well designed aesthtics and a welcoming feel. The staff were kind and attentive at check in. The room itself has a state of the art vibe with the key entry and the light system for do-not-disturb or please clean. The rooms feel much smaller than the online photos let on but they are well laid out and have everything you would need with plenty of space to store luggage out of the way. The bed was plush and comfortable giving a refreshing night sleep. I enjoyed my stay and would look forward to staying here again. A few things to note. It seems they don't have early check in unless you upgrade the room. I ended up doing this and enjoyed the desk for working from the room but it was pretty pricy for what you get. The mirror you see in the photo is not a magnifying mirror, which wad dissapointing because there was no good spot for make up application. They also don't have a bathroom fan, which is a big negative if I were traveling with others. Overall a great little spot in London.

Everyone at the front desk was very nice and very helpful. We enjoyed the attached coffee shop. The room was beautiful and always very clean. The bathtub was wonderful at the end of very long walking days. The air conditioning cooled the room off very quickly.

This Hilton is in the New Financial City of London. Although the map shows a distance from the core urban area, it also takes 20 minutes more subway time. It is very cost-effective and the hardware is very new. Don't eat it for breakfast, the free mini bar can also be solved, and the bath preparations are also very cold local niche brands in London. The facade of this hotel is called Lincoln Square. Don't miss the Hilton sign. Don't miss it.

The hotel's prime location stood out as a significant factor influencing our decision to choose it for our stay. This marked our inaugural experience of a couple's retreat, and our anticipation was met with great satisfaction. The hotel's striking aesthetic and the staff's impeccable professionalism and courteous demeanor greatly contributed to our enjoyable stay. The check-in process was seamlessly executed. Our accommodations were thoughtfully designed, with an innovative layout featuring an unconventional bathroom entry leading to the bedroom, which surprisingly proved to be functional and comfortable. The room exuded a charming ambiance, and the lavish black marble-adorned shower was a particular highlight. The scenic vistas from our room left us awe-inspired, and the gym offered equally impressive views. Anticipation for our upcoming stay with you this November fills us with excitement, and we extend our heartfelt gratitude for the lasting impression left by our previous visit.

My second time staying here, Had to check in due to a burst pipe at home! Staff was absolutely amazing we was upgraded to a deluxe twin room and given complementary drinks vouchers after hearing the disaster of a morning we had at home! Really appreciated it and my daughter LOVED the view from the 17th floor The room seemed very dusty for some reason I had no issue with cleanliness during my last stay I just assume this room hadn’t been used for a while but nevertheless it was a lovely stay would stay again