Jet25524858609
June 14, 2024
A beautiful “boojie” hotel very centrally situated for the West End, a couple of minutes walk from Bond St Tube. We used the Elizabeth Line to get out to Heathrow in just over half an hour. The room was beautifully decorated and the bathroom superbly fitted out, with gorgeous toiletries supplied. There was a GHD hairdryer and a garment steamer supplied, which was a nice touch. Everything is touch controlled which to be honest I felt didn’t add anything to the experience. The mini bar soft drinks were free on the first night (we stayed for 2 nights) which seems a little strange? However fresh water was left by turndown and a lip salve. To be honest my only gripe was the staff - apart from the girl who checked us in and the Spanish concierge - they were NOT friendly or welcoming - something I value greatly in a hotel, especially at this price. We had a drink on the first evening at Lavo and the girl who served us had absolutely no personality and an attitude problem. She had to walk 5 steps from the bar with 2 drinks and we were charged 12.5% for her trouble. Also on check out there was £16 per night charge, supposedly for housekeeping. We disputed this and had it removed. If I want to leave some cash for the room attendant I will do so. We enjoyed our stay but there is a lot of competition in London hotels, so we may or may not use it again We