Sea Containers London Reviews

Well located, beautifully designed in and out but city view they said was a building view blocked by huge walls and stairs

We experienced several issues at sea containers hotel. Firstly we asked for turn-down nightly and was only done once. I had brought this to ciaran the manager attention and he said it would be done that night and the turndown was not done again. We stayed for 7 nights and communication with guest services was very poor and we also brought this to Cairan's attention and he acknowledged that there were issues and nothing was done by him to fix these issues. I have stayed at many hotels around the world and for a 5 star hotel the service and communication was very poor. Even when we spoke to someone on the front desk about this turn-down issue they said they would look into the matter and get back to us. They didnt call back or leave a message. I requested some face towels with one of the cleaning person and he said there was a shortage of them. Very very disappointing for a 5 star hotel. Hope this feedback helps you improve your hotel.

service is good as usual and very unique hotel , the price is high but worth it

Clean, comfy. Things to improve: Bathrobes, improve the spa, better options for room service.

Staffs are super friendly and helpful. Excellent service !

Lovely clean hotel but service wasn’t great

The hotel is located on the south bank of the Thames, 5 minutes' walk to the north bank and 10 minutes' walk to the city center, which is very convenient. There are many supermarkets nearby, and the Chinese Super League "Tiantian Store" is next door. The sanitation is cleaned every day, and the guys at the door are very enthusiastic. It is a hotel worth staying in.

The room was simply and stylishly decorated, the bedding was clean and hygienic, and someone cleaned the room every day. The only drawback was that we couldn't find slippers. When we ordered the hotel, they said they would provide slippers, but fortunately we brought our own slippers to wear on the plane, so we didn't ask the hotel for them in the end.

The location is a little far from the city center, but the hotel environment and service are very good, the breakfast is also very rich, and the nearby Blackfriars station can take a train directly to Gatewick Airport

It should be said that it is still a good hotel in the UK. The price of the hotel is still relatively expensive compared to domestic hotels. Domestic hotels are still much more cost-effective!

We took the yellow line of the subway from the Kensington area of ​​London and got off at Blackfriars Station. When we stepped out of the subway and looked up, we saw the hotel sign. We walked across the bridge and it was on the south bank of the Thames. It was already evening when we arrived and we couldn't see it. What a view, at breakfast the next day, wow! The scenery is so beautiful, the hotel environment is quiet, there is a larger Chinese supermarket not far from the main entrance, and the transportation is relatively convenient! Especially their front desk, who was very patient, polite and courteous in answering all our questions. In particular, there was a lobby manager who looked at Asian faces and took the initiative to help us solve the problem of eating (because we were looking for a Chinese restaurant). She gave us suggestions and said that if we have any questions, go to her, although she is fluent in Chinese (later I found out that she is Vietnamese) Dante was proactive and enthusiastic, which made us feel warm!

The deposit was withheld from the room and was not refunded. We negotiated with them many times but to no avail. The deposit of 200 pounds was withheld three weeks after we checked out. They said they would refund it on the same day but still didn't refund it the next day. *This hotel is really disgusting

The hotel I stayed in Paris was uncomfortable and old! The hygiene needs to be improved, and the service is not good at all. In short, I don't recommend it. The address is also hard to say and it's hard to find.

When there is a discount, it is considered a very cost-effective hotel in London. The hygiene is good and the front desk does not discriminate