Hotel Lily Reviews

I have never seen such a terrible and dirty hotel in my life. The reception staff is so lazy that they can't even stand up and greet guests, although they can clearly see that some guests are short and can hardly see them. Also, the appearance of the staff is just awful - dirty, so nothing else was expected from the room. The rooms are dirty, both the floor and the whole room itself. I refused to stay in the first room, they changed the room. It was a little cleaner. Clean bed linen after washing is stored in the hallway on the floor. It's good that I stayed only for a couple of days, so I had to endure it since the payment was by card. But in the future it is better to pay extra or take an apartment, but I will definitely not stay here again and I do not recommend it to anyone.

The location was pretty good and also the bed was clean and tidy but overall the place let's say it wasn't in the best condition. The bathroom sink kept blocking by simply washing your hands and the shower water had 0 pressure unless you wanted to get 2nd degree burn on the closet There were some black spots on the floor so probably mold or something like that. The same on the windows ledge. Paid £290 for 3 nights so would expect at least some basic things.

The hotel is very well located but its service is terrible its toilet is very basic and its facilities totally neglect you any value is expensive for what is offered I would not return

The catfishing of the hotel is out of this world. In a really great location, however the room was dusty and definitely wasn't expecting a flimsy bed at all. The security in the hotel needs to be looked at. At midnight, you could just waltz through the front door.

Nice hotel in good locations!!! Can be improved for make better service

Who was reciption that time he was very nice welcoming me and very helpful

I stayed here for a couple of days because it was central to the activities I was doing. It was one of the cheaper hotels in the area and now I see why. My room was in a shocking state. As you can see from my pictures, the bathroom was in desperate need of repair with cracked tiles, vents plugged with tissue, and no actual plughole cover. In terms of bathroom access

The quality of stay could have been better with the amount we paid. The service was good and prompt. The location is ideal if you want to travel the western and central part of london. The rooms are bit small and congested. Otherwise it was a good stay.

The Lily hotel is located very close to West Bromoton underground station and as such is a really great site for travelling to central London on either the district and central lines. The Piccadilly line can be accessed just one stop from West Brompton also and this line connects Heathrow airport to central London. So you feel very close to all of London but saving the cost of staying in an expensive London Hotel. The Lily hotel gives good value for money for those on a tight budget. At the time of my booking it was one of tge lowest prices for a hotel excluding all the hostels. The service was great. A friendly guy on the check in desk and all staff were friendly and pleasant to me duting my stay. There areno amenities at this hotel but along the road either way from the hotel are restaurants and takeaways. Therewas a convenience shop quiteclose too which soldmost items you wouldneed. At night, the main road outside could be noisy due to traffic and emergency vehicles sirens. There are also two pubs near the hotel which could be noisy too at weekends. However, the noise didn't seem to be a problem after midnight. If you prefer less road–street noise, try to ask for a room at the back of the hotel. The hotel room was good not great but exactly as you should expect from a hotel of this price. There are no toiletries in the room but I always bring my own anyway. The beds wereclean and generallky the room was clean. However, the shelf and chair under the desk had dust and food crumbs which was extremely bad to see. The room was made up after my first night and the chair and shelf were still not cleaned. see photos. I dont want to complain about the cleaners who were very pleasant and helpful but I do hope the hotel could improve its quality control with regards to room cleanliness. Another problem was a light fitting that was hanging of the bed headboard with electric cables exposed. See photos.Would I stay here again? Yes I would and recommend thos hotel for a cheap stay in London.

The pros: good location once 20 minutes from city centre and 5 minutes of underground. The cleaners are nice, the room was clean. The beds were clean, tidy and comfortable. The price was very good! The cons: hotel had many issues: wifi was not working for long periods, bathroom very small with tiles coming off the walls, some walls peeling, wardrobe precarious with water register in an unfinished floor inside, the both lifts wasn't working for 4 days. Once the price was really good, the bed was good and the underground closes, it worthwhile. But I can't recommend it if you need a little more comfort or lux.

Good location.receptionist man is unprofessional at all they need some training.small room no shower gel no shampoo nothing.very disappointed

Good Hotel

I went to TLS to apply for a visa. Although this place is in a wealthy area, the hotel facilities are old, the desk lamp is broken, the curtains in the room cannot be closed, and the toilet is not flushed when entering. Next to it is a recycling dump. At two o'clock in the night, there is the sound of large trucks reversing, the loud sound of emptying recyclable bottles and cans, and the sound of dragging metal. We were still on the flight path, with flights passing overhead, and police cars with sirens running around us no less than 10 times. The windows are not soundproofed at all, and people who sleep deeply can be disturbed every hour.

Strongly recommend not to stay at this hotel. In short, it’s not good! Dirty and the bed collapsed.