Thistle London Holborn Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location and found it convenient during your stay.However, I am very sorry to learn about the issue with the blanket. This is certainly not the standard we aim to uphold, and I sincerely apologise for the inconvenience caused. I will be addressing this with our housekeeping team to ensure greater attention to detail and to prevent this from happening again.We truly appreciate your comments, as they help us improve our services. We hope to have the opportunity to welcome you back for a smoother and more comfortable experience.Kind regards,Umama Nadeem

Response from Property: Dear Guest,Thank you for taking the time to share your feedback and for rating your stay as Very Good. We’re delighted to hear that you enjoyed our convenient central London location, with easy access to the Underground and the British Museum just a short walk away.It’s especially pleasing to know that our team provided excellent service and that you found your Deluxe Room comfortable and well-sized. Your kind comments about cleanliness, amenities, and surroundings are truly appreciated and will be shared with our staff as encouragement.We hope to have the pleasure of welcoming you back on your next visit to London and providing you with an even more enjoyable stay.Kind regards,Umama

Response from Property: Dear John,Thank you very much for your wonderful feedback and perfect scores.We’re delighted to hear that you enjoyed the charm of our hotel, our friendly team, and the comfort of your room with its street view and bathroom featuring both a rain shower and bath. It’s always rewarding to know that guests appreciate the character and details of our property.We look forward to welcoming you back to Thistle Holborn on your next visit to London.Warm regards,Umama

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We’re pleased to hear that you appreciated our central location, transport links, and facilities, and that you felt the hotel offered good value for a city‑centre stay. It’s also encouraging to see positive scores for amenities, cleanliness, and surroundings.At the same time, I’m sorry to learn that there were aspects of the service and certain items you felt were missing during your visit. This is certainly not the experience we aim to provide, and your comments have been noted and shared with the relevant teams to help us improve consistency and attention to detail.We genuinely value your honest feedback, as it helps us identify where we need to do better. Should you choose to stay with us again, we hope to have the opportunity to offer you a more seamless and satisfying experience.Kind regards,Umama

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. I am very sorry to read about your experience, and I would like to sincerely apologise that your stay left you feeling this way.Please allow me to assure you that we do not tolerate any form of discrimination in our hotel. We welcome guests from all backgrounds, and fairness, respect, and professionalism are core values we take extremely seriously. I am very saddened that our service did not reflect this during your visit.Regarding the room allocation, rooms are assigned based on availability at the time of check‑in, and never based on a guest’s nationality or background. That said, it is clear that we failed to communicate effectively, and I apologise if this led to any misunderstanding or discomfort. If the room did not meet your expectations, our team should have made every effort to offer alternatives or assistance.I am also very concerned by your comments about the attitude of our staff. All guests should feel welcomed, acknowledged, and treated with warmth. Your experience does not reflect the standard we strive to provide, and I will be following up with the team urgently to address this.We genuinely value your feedback, and we would appreciate the opportunity to discuss your stay in more detail. Thank you again for sharing your concerns.Warm regards,Umama

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found our location ideal for the West End and nearby train stations, and that the hotel was clean and comfortable during your visit.We also appreciate your honest comments regarding the condition of the hotel. Your feedback about modernisation is valuable and has been shared with the relevant teams as we continue to review and plan improvements to enhance our guests’ experience.Thank you again for choosing to stay with us. We hope to welcome you back in the future and offer an even better experience next time.Kind regards,Umama

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that our reception team could assist with your early check-in and extra night during the travel disruptions.It’s great to know you enjoyed our convenient location near the theatres and Chinatown, as well as the food in our restaurant. Your kind recommendation means a lot to us.We hope to welcome you back again on your next visit to London!Kind regards,Umama

Response from Property: Dear Mayye,Thank you so much for sharing your fantastic experience at Thistle London Holborn. We’re delighted to hear that you enjoyed your stay, found our location convenient, and felt comfortable in your room.Our team takes great pride in providing friendly and helpful service, and it’s wonderful to know this made your stay even more enjoyable. We truly appreciate your kind words and would be thrilled to welcome you back anytime you visit London.Warm regards,Umama

Response from Property: Dear Guest,Thank you for taking the time to share your comments following your recent stay with us.We are pleased to hear that you enjoyed our central location, friendly team and breakfast service. It’s wonderful to know these aspects contributed positively to your experience.We are sorry to learn, however, that you found the amenities limited and that the shower in room 602 was cold. Amenities are available upon request from reception, and we apologise if this was not communicated clearly during your stay. Your comments regarding the hot water have been passed to our maintenance team for immediate investigation to ensure this does not recur.Thank you again for your helpful feedback. We hope to have the pleasure of welcoming you back in the future, and we will do our best to provide a more seamless and comfortable stay.Kind regards,Umama NadeemReception Manager

Response from Property: Dear Guest,Thank you for your wonderful review.We are delighted to hear that you enjoyed your stay with us and found our location convenient for shopping, dining, and exploring the local area. It’s also fantastic to know that our team made a positive impression with their friendliness and helpful service.We greatly appreciate your recommendation — it means a lot to us. We hope to have the pleasure of welcoming you back to The Thistle again in the future.Kind regards,Umama NadeemReception Manager

Response from Property: Dear Guest,Thank you very much for your positive feedback and for taking the time to share your experience with us.We’re delighted to hear that you found the Executive King Room comfortable, spacious, and easy to move around in. Providing a relaxing and convenient environment is very important to us, and it’s wonderful to know this met your expectations.We truly appreciate your kind ratings across amenities, cleanliness, surroundings, and service. It’s always encouraging for the team to see their efforts reflected in such comments.Thank you once again for choosing to stay with us. We hope to welcome you back for another great visit.Warm regards,Umama Nadeem

Response from Property: Dear Guest,Thank you very much for your perfect score and kind comments. We’re delighted you enjoyed our great location and found our team friendly. It’s wonderful to hear you found it easy to get around, and we hope to welcome you back again soon.Kind Regards,Umama