Hotels near The Crystal in London

I arrived this evening at 8pm after a long journey only to find the company travel agent had not actually booked a room. The hotel was very busy and reception could easily have told me it was my fault for not checking (which it was!) and left me to hunt or a room elsewhere. Fortunately Axel D was on the front desk and bent over backwards to help. He made a call and came back a few minutes later to tell me he had sorted a room for me, honouring the rate from the company travel agency. Huge thanks to Axel and his professional, courteous behaviour. He is an asset to the group.

Loved it! Highly recommend. Super easy to get into town on DLR, and amazing breakfast. Lovely to watch swimmers go past. Staff really lovely and very helpful. Am booking to go again. Rooms not vast, but not too small and absolutely fine (shared a twin room with a pal).

Booked this trip for my finances birthday. The hotel is outdated which we were aware of and no issues there but if you’re looking for something modern it’s not the place for you. The lift doors were very sticking and didn’t seem to open properly and had a bad smell to them. Checked in ok, went to our room which had the heating on full blast and the temp was showing at 39c. We tried to open the window but it was held closed by just a screw. The bed was very comfy to sleep on but we only stayed one night so wasn’t too bad. The next morning we were disturbed by housekeeping entering our room at 8am saying hello then quickly exiting and then hoovering the corridors banging the walls and our door. We told reception about this but was greeted by a rude member of staff who pointed to another lady then walked off. The lady behind the desk said she’ll talk to housekeeping again so sounds like this happens a lot. We then decided to go for breakfast to be told it was £15 each! Apparently when you check in you can buy breakfast at a discounted rate of £12.50 but no one told us or offered this at check in. We decided to go elsewhere for breakfast. All in all we had a good trip to London but will not recommend this hotel or ever be returning again. I wish I had spent a bit more and gone to a better hotel.

As I was working at a convention at Excel this weekend this hotel is certainly perfectly situated within a 3 min walk. I arrived Friday evening and was met with a completely soulless and uninspired welcome. The room (I was on the 9th floor) was spacious and certainly clean on arrival. I've stayed in several Novotel's recently, but the design here again is lacking in any individuality and feels very oppressive. A large bathroom, lighting was adequate, and for some odd reason the designer felt there was a priority for an electric opaque panel that could allow your guest to watch you shower if they wanted?! Thankfully I was alone, i wouldn't have wanted to share as every time the bathroom is in use the entire room lights up as the light bleeds through the floor to ceiling panel. The bathroom seemed lacking in any toiletries, and had nothing in the shower cubicle so I had to use the hand soap (I normally pack my own but other experiences in this chain gave sufficient toiletry options). In the morning I discovered the drain was blocked and so I partially flooded the bathroom as I hadn't fully noticed, it took nearly 10 minutes for the water to eventually run away. A call to reception got this fixed for my return that evening. Frustratingly as a tea drinker I am always baffled as to how coffee drinkers get so many options, but I only get 2 satchets of breakfast tea. Prob in 7/10 hotels I now stay in housekeeping always fail to acknowledge that I have only drunk tea and don't bother to replenish, something I only discovered as I woke up at 5am. Is it really that hard when they have replaced the milk? My room was warm upon arrival, so I dialled the control off. I woke several times in the morning due to the heat, opening the window made little difference as there is no air flow and just the sound of outside units whirring. I turned the control off but it made no difference and after a weekend its stifling, not helped when housekeeping leave the mirror light on which generates yet more heat. The bar was a miserable experience, the staff are completely unwelcoming, barely speak to you, don't listen to your order and seem unable to even acknowledge you. 2 friends came to meet me on Saturday night and had the same experience so we opted to go to another hotel bar for drinks and food instead. On arrival I had asked for the wine list/bar menu, but was told what I was given was completely outdated and incorrect...so why is it not replaced? Breakfast was OK, again just lacking in any form of customer engagement. All in all it was a functional space with a comfy bed but in this area it comes at a premium. It's a spacious hotel that just lacks any warmth, either in the decor OR in the customer interaction from the staff. I stay in several of the other chain's hotels up and down the country so was a little surprised by this experience, I won't be staying here again on my next visit to Excel.

I stayed here for 3 nights while working at an event at the nearby ExCel. After travelling from Scotland and spending the afternoon in the centre setting up for an event, I was looking forward to a clean and comfortable room to relax and have a good night sleep in. That’s exactly what I got. The room was bigger than I expected, very comfortably furnished and super clean. I liked being able to open the window as I like fresh air coming in. There was plenty of external noise from both the building site at the back (which my room was facing, but I was out working all day so didn’t bother me), and overheard aircraft. However, I never heard a thing at night with the window closed and I slept really well every night. Breakfast was very enjoyable, good quality, good selection, freshly cooked and well presented. It was ideal for starting my busy days. This hotel was absolutely perfect for my needs. Close to the venue, and a room which was lovely to come back to after very busy days to unwind and relax in. If returning to this area again, it will definitely be my first choice to stay.

With a stay at this apartment in London (Docklands), you'll be within a 5-minute drive of ExCeL Exhibition Centre and Thames River. This apartment is 3.6 mi (5.9 km) from O2 Arena and 4.4 mi (7.1 km) from Tower of London.Free self parking is available onsite.Make yourself comfortable in your individually decorated apartment. Complimentary wireless internet access is available to keep you connected. The bathroom features a bathtub or shower with a rainfall showerhead.

Great hotel, near the bus station There are supermarket nearby and the staff is very helpful, the gym is small but very clean The room is quite small but there's a lot of amenities, tea pot, table, chairsand so more.

We stayed for one night on Saturday August 30th as part of a theatre break package booked via holidayextras.com RECEPTION Easy to find, easy to sort parking and a smiling receptionist was a great start. However, you're part of theatre break package. I think the reception staff should have better knowledge of how to get to theatres, especially as the hotel information sheet specifically says ”if you require any local information or public transport, please speak to a member of the reception team”. All she could tell us was the nearest underground is Canning Town, she didn't even know what lines go through it. The hotel information sheet is also missing any check out information, it also isn't available in the room or on the key card envelopes. It literally isn't written anywhere for guests to find/check Alex (possibly?) on reception was very helpful and really knows his tea! ROOM (106) Not very ergonomical e.g. hair dryer cord too short- had to sit on floor to get enough cord length to use! Couldn't hang my dress up as only supplied with thin wire hangers with no dress strap hooks/loops so kept slipping off. No spare blankets, pillows etc. Its far too warm now for a quilt and told, at midnight when discovering this, would have to come to reception if we wanted a sheet. So I got redressed and went down. En route I passed a staff member coming out of the lift as I was getting in to come down. Waited at reception only for the same staff member to come out of the same lift a few minutes later and give me a sheet they'd clearly just walked passed my room to fetch. This felt like poor staff initiative leading to a missed opportunity for excellent customer service. No bath mat or face cloths, had to use the hand towels. Shower gel hadn't been restocked. Don't think basic housekeeping checks had been done in this room for a while. BOTH bedside lamps not working, neither was the lamp over the sofa as a result no option for softer lighting. The toilet toll ran out and there was no spare (we used tissues but considering we were only booked for one night this is pretty bad!) On the plus side the room was surprisingly quiet and the bed very comfy. BREAKFAST Food was delicious, especially the sausages although there wasn't much atmosphere, it felt like a staff canteen (maybe a little soft music would help?) It would also be helpful to provide trays- it's not easy to carry cutlery, serve up your breakfast, make and carry a brew so it's either juggling or walking back and forth. Or if possible, set the tables? OVERALL Great value for money, would definitely consider Holiday Inn Express again if just for the breakfast but this particular site is lacking attention to detail. This was amplified by the fact the GM requests feedback via email, which I gave and received no acknowledgement at all- if the GM doesn't care about customer satisfaction why would the staff?

We stayed at the Ibis Canning Town on Friday 30th September. We found the reception staff really friendly and welcoming We chose the Ibis as we were watching a concert at the O2 that evening. The underground station is just across the road from the Ibis and then just one stop on the jubilee line to the O2. Perfectly located The hotel is very new, immaculate and very chic. Parking was really easy in Hallsville quarter carpark Newham, Rathbone Market, Barking Road, Newham E16 1EN we initially struggled to find parking info online as it’s all very new in this area and lots of building still ongoing. This is an underground carpark behind the Ibis it’s 2 hours free for shopping at Morrisons supermarket and £15.20 for overnight parking we used the PayByPhone app it was very easy. We ate in the very trendy bar having the pizza and a drink deal for £17.50 There was live music in the bar that evening which unfortunately we missed but had a drink after returning from our concert. It was just very chilled, comfortable and welcoming Breakfast was amazing buffet style with a choice full English and continental The staff are lovely couldn’t be more helpful and friendly. Tahir was a name of the team we remembered, he was a very happy friendly face at breakfast but all the staff were fantastic We would definitely recommend a staff at this hotel 👍

Lovely basic hotel with excellent transport links. We had a lovely hot breakfast every day during our long summer stay. Staff were clean and polite. The fitness room is clean and quiet. Sheets were properly installed with every housekeeping visit. This is a lovely place to stay when visiting London.