Ocean Place Resort & Spa

It was a spa day with the girls for my daughter’s bride to be day. It was not a pleasant experience. Not a very peaceful atmosphere. And very expensive! In fact over priced for just fair services. I get a much better pedicure from my local nail salon. This was a rush job with little to no leg and foot massage. I was very disappointed.

The first room we got had a strong sewer smell, we asked for another room. Was a bit better but still had the smell but not as bad. The hot water is inconsistant. The shower door handle was very loose and the room overall was not what we were expecting for the price. We had breakfast one morning in the restaurant and there was only one server, he was hustling really fast, we felt bad for him. There should have been at least one more server. Overall we felt we could have done better for the money. I would not stay here again

Very disappointed. Had multiple complaints. Was told someone would get back to us. Supposedly the person who handles our complaints had a death in the family. This was weeks ago. Still waiting weeks later. Hotel acting uncaring. Would not send them my worst enemy. They have to get their act together.

We had a rough experience! I made reservations a while back with a wedding block and we booked a king size room with a trundle bed over the phone, however when we arrived and went to our room there was no trundle bed, when I called the desk to ask about the bed, I was told this hotel does not do trundle beds, so we had to move to a different room which had two queen beds. After moving to the second room my 3 year old daughter was taking a shower when it was discovered the hot water didn’t work. I called the desk and maintenance came up and confirmed yes the hot water didn’t work. We switched to our third room. Once we moved over to our third room and get all set up it was really warm in the room and we discovered the air conditioning did not work. So maintenance came up and yes discovered that the compressor on the AC was not turning on and thus was not working. So they were going to move us to a room across the hall, we went with maintenance and discovered the hot water in this room did not work either. Maintenance finally located a room on the 11th floor where they said both the AC and hot water worked in the same room so finally after 4 different rooms we found one that appears to work. Once we moved up to room 1106 it was again discovered the hot water did not work on the shower, and the hot water when turned all the way up is only 85 degrees at best. We started this saga around 8:30 pm, and now it is 11pm we packed and unpacked from multiple different rooms, my daughter who is 3 years old and normally goes to bed at 7:30 pm was not able to lay down until 11pm, and our 4th room still had no hot water. To say that this is a disappointment would be a complete understatement. Not once did we get any assistance or help moving our stuff from room to room and we still had to sleep in a room with no hot water. This is an utter failure on the part of your hotel. I would not recommend this hotel to anyone!

Had a lovely stay here. Front dest staff were friendly and helpful. Room was beautifully kitted out and clean. Plenty of room for the 4 of us. Outdoor pool area was lovely. Plenty of deckchairs and umbrellas. Towels available. Indoor pool very useful when the weather was cooler but the decor here is a little tired. Fantastic shops/restaurants right next door the hotel. Really lovely! Live music in the hotel one noght which was great Lovely warm pool and jacuzzi

Had the most stressful weekend here. Zero sleep. They have constant fire alarm issues. The alarm went off all night. Blaring alarm. We were told there was no emergency and to stay in our rooms. It went off from midnight to 5am. You would think the hotel would try to make up for it in some way. Even something small like vouchers for coffee or breakfast. They did nothing. And when we asked for a discount or refund we were met with very angry staff that was told to just repeat the same story to every guest in the long line. The hotel is not impressive even if there wasn’t the constant alarm issues. It feels like a hospital, but a dirty one. Everything feels old. The lobby had 3 month old balloons clinging for dear life to a step and repeat as if anyone would want of that. I would never stay here again.

For $600 a night don’t stay here. 3 times in the middle of the night I had to change rooms because the air stopped working. You would think they would check the room before you switch but they didn’t so every room I went to the air wasn’t working, so I lugged my luggage and child with me to 3 different rooms at 1am. The weather wasn’t good so we used the inside pool and jacuzzi, jacuzzi never went over 92 degrees. Over the course of 4 nights the jacuzzi never worked. Everyday maintenance would say it will heat up soon and it just stayed the same. Ruining the indoor area. Stay at another place and just come use the tiki bar. You will waste your money here.

Probably the worst hotel we've ever stayed at. The fire alarm went off from 12:30am to 5:30am. The hotel gave us three different reasons for the alarm and hotel staff couldn’t even apologize. This is not the first time, years ago my family stayed there and the same thing happened with the alarm. The instructions were not clear, I had to go down the stairs with my 80 yr old parents and a very anxious 10 yr old. Eventually we got in the car and left with my whole family at 6am. We booked three rooms for 2 nights that weekend and when I called to ask for a refund for the second night, they told me that there is a fire alarm for a reason and that all they can do is wave the fee resort $75. Horrible! We would have been better off sleeping in the car.

Overall, Ocean Place is a very nice stay. It is more $$$ then other Jersey shore stays besides Asbury, but worth it if you have it. The Hotel staff is welcoming. The rooms are clean and kept up very well compared to the other Jersey shore salt water run down hotel standands. The pool is well kept and very nice. The food menu is basic but good. Room service is a nice feature, again the food is average but good. The Tiki bar bartenders that were on staff Friday, seemed very unhappy. This has been a common thing with our stays here. Even after tipping 25+ % to try and cheer them up, you don't even get a thank you. So weird. Saturday and Sunday bartenders were a little better, but still not there to make for laugh and feel good. That is to bad. We stayed in the pool and ocean view room. So the price was a bit more, but the room and view was wonderful. Rooms have a frige and coffee maker. Not K cup. No microwave because they offer room service. Coffee free in the lobby is available too. Overall Ocean Place Hotel is a B+ stay. I would go again.