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Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(237)
Positive reviews(220)
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Negative reviews(17)
CharleneTHM
Executive Two Double Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 18, 2024
There was no early check-in and we only managed to check-in at 3pm though we came 2hrs earlier due to our flight. Hotel rooms and toilet was very clean and spacious. There was an issue with our shower but room service took 20mins to come so that caused a little inconvenience on us. The hotel is in downtown LA too and it’s a walking distance to the Metro and the Grand Central Market but it can get pretty unsafe in the night as there are a lot of homeless people and weird/crazy people on the streets and near the metro.
muliom
Deluxe Two Double Room
Stayed in Sep 2024
Family
13 review
3.0/5
Posted on Oct 1, 2024
The beds seem a bit smaller than 4.3 ft. It is too tight for a family of 4. The bellman was very nice but front desk and manager the black guy with mustache were rude when i was telling them it they can check if the measurements are correct. We stayed with 2 senior citizens and it was cramped.
Good thing is houskeeping is nice when we requested for extra blankets and slept on the floor instead.
Response from Property: I’m sorry to hear about your experience. It sounds really frustrating, especially when you were traveling with family. Thank you for sharing your feedback about the bed size and the interactions with our staff. I’ll make sure to pass this along to the management team so we can address it. I’m glad to hear that housekeeping was accommodating and that you were able to make the best of the situation. We appreciate your input, and I hope your future stays are more comfortable!
IKUMI
Executive Two Double Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 9, 2024
This hotel is more than we are expected. The receptionist is really kind and polite. She welcomed us with amazing smile and explained the hotel well. Unfortunately we didn't have time to use the restaurant and cafe there but still good to stay!
Response from Property: Thank you for your wonderful feedback! We’re thrilled to hear that our receptionist made such a positive impression with her kindness and helpfulness. It’s great to know you enjoyed your stay, even if you didn’t have time to try our restaurant and café. We hope to welcome you back soon so you can experience everything we have to offer!
Guest User
Executive Two Double Room
Stayed in Jul 2024
Family
2 review
1.0/5
Posted on Jul 12, 2024
This hotel gave me a very negative experience!! At first when I booked it, I was attracted by its grand appearance. However, the rooms inside are actually so bad. Please be reminded that its double bed is extremely small, although I understand they already specified the bed size in the booking. When I asked about it in the front desk, the front desk people replied me “its already double” in a very bad attitude. Also, in the bathroom, there were water leakage and the shower gel was not refilled. When I called the front desk about them, the front desk people had the audacity to tell me “please follow up tomorrow”. Also, when I tried to get only one bottom of water for each family member with me when I got back to hotel, the front desk person was very reluctant to give me with bad attitude, while the water bottles are supposed to be free for each member for each room. Overall, I highly don’t recommend people to book this hotel. It’s horrible and I very regret I superficially got attracted by its grand appearance.
Response from Property: Thank you for sharing your experience, and I’m truly sorry to hear that your stay was disappointing. We strive to provide a high level of service and comfort, and it’s clear we fell short in several areas during your visit.I apologize for the issues you encountered with the room size, bathroom maintenance, and the service from our front desk staff. This is not the level of service we aim to provide. Your feedback about the attitude of our staff and the lack of amenities like water bottles is particularly concerning, and I will address these issues with our team to ensure improvements are made.We value your comments and will use them to enhance our services. If you’re open to it, I would appreciate the opportunity to discuss this further and see how we can make things right. Please feel free to contact me directly at [your contact information].Thank you for bringing these matters to our attention.
Mateusz Robert
Executive Two Double Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Staying at The Biltmore Los Angeles is a unique experience, especially for film enthusiasts. The hotel's storied history in cinematography adds a special charm to the visit. From the moment you step into the grand lobby, it's clear why this location has been a backdrop for countless movies and TV shows. The architecture and decor, which have been meticulously preserved, transport you to a different era, making you feel like a part of cinematic history.
The rooms are comfortable and blend modern amenities with classic design, ensuring a pleasant stay. The staff is attentive and knowledgeable, often sharing interesting anecdotes about the hotel's involvement in various films. It's truly exciting to stay in a place that has been featured in so many iconic scenes.
Overall, The Biltmore offers more than just luxury accommodations; it provides a fascinating glimpse into Hollywood's golden age, making it a must-visit for any cinema lover. Whether you're here for a quick stay or a longer vacation, the Biltmore's rich history and elegant setting make it an unforgettable experience.
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at The Biltmore Los Angeles. It’s wonderful to know that the hotel's rich history and unique charm made your visit special. We're proud of our heritage and the role we've played in Hollywood’s cinematic history, and it's always rewarding to hear that our guests appreciate it as much as we do. We’re also glad you found the blend of classic design and modern amenities to your liking, and that our staff could share some of the fascinating stories that make our hotel so unique. We look forward to welcoming you back for another memorable experience, whether it’s a quick stay or a longer vacation. Thanks again for your thoughtful review!
Anonymous User
Deluxe King Room
Stayed in Jul 2024
Couples
31 review
4.7/5
Amazing
Posted on Jul 4, 2024
It's cool and very centrally located, however it is in downtown LA which can be sketchy
Response from Property: Thank you for your feedback! We're glad to hear you enjoyed the central location of our hotel. We understand that downtown LA can have varied perceptions, and we’re committed to providing a safe and comfortable environment for our guests. If you have any concerns or need assistance during your stay, please don’t hesitate to reach out to our team. We hope to have the opportunity to welcome you back!
Guest User
Executive Two Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Nice hotel, good swimming pool, have a wonderful day.
Response from Property: Thank you for your kind words! We’re delighted to hear that you enjoyed our hotel and the swimming pool.We hope you had a wonderful stay and look forward to welcoming you back in the future.
Alina16
Executive Two Double Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Awesome. So petty, good location
6/11
Response from Property: Thanks for your feedback! We’re thrilled to hear you found our location awesome. It’s great to know you enjoyed your stay! We can’t wait to welcome you back!
LynnlinJ
Deluxe Two Double Room
Stayed in Sep 2024
Travel with friends
71 review
4.7/5
Amazing
Posted on Oct 3, 2024
This is as a very lovely hotel. The room was really nice but didn’t have a USB port for my phone cord. The staff brought me one. So non-issue. The Mr USA contest was going on. FUN! The staff were incredible. I didn’t see any spirits overnight but did have one in the lounge. Love this place
Response from Property: Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and that our staff could assist you with the USB port. It sounds like you had a great time during the Mr. USA contest! We're glad you enjoyed the lounge as well. We look forward to welcoming you back for another fun experience!
MNegoita
Executive Two Double Room
Stayed in Sep 2024
Solo travelers
10 review
4.5/5
Great
Posted on Oct 5, 2024
Location is great. Beautiful building, good and clean rooms. Very convenient for a trip to LA and to explore the city. Would love to be back here.
Response from Property: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the location, the beautiful building, and the cleanliness of our rooms. It’s wonderful to know that you found it convenient for exploring LA. We would love to welcome you back anytime!
hoi
Deluxe Two Double Room
Stayed in Sep 2024
Solo travelers
3 review
4.5/5
Great
Posted on Nov 11, 2024
So far the best accommodation I tried in LA.
Tremendous lobby, responsive staff. Just a little upset that I encountered some rude Chinese during the breakfast buffet.......
DJUL
Executive Two Double Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 27, 2024
Nice place and nice location.
Response from Property: DJUL, thank you for your wonderful feedback! The team at Biltmore Los Angeles is thrilled you admired the building and its location. We're looking forward to welcoming you back soon!
Constancechan
Executive Two Double Room
Stayed in Aug 2024
Travel with friends
11 review
3.5/5
Posted on Aug 27, 2024
The location of the hotel is great which is near downtown, walking distance to grand central market and a lot of good food within walking distance around the neighbourhood. However the towels that the hotel provided are pretty dirty and the room itself is pretty old.
Response from Property: Dear Constancechan,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location and the proximity to Grand Central Market and the many dining options in the neighborhood.However, I apologize for the issues you encountered with the towels and the condition of the room. Cleanliness and comfort are top priorities for us, and I will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to provide you with a better experience on your next visit.Thank you again for your comments.
Prowling-Tiger
Deluxe Two Double Room
Stayed in Feb 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Feb 16, 2024
Time Travel Luxury: A Week at the Biltmore Los Angeles
Seven nights at the Biltmore Los Angeles wasn't just a stay; it was a Hollywood immersion. Stepping into the iconic lobby, sunlight streaming through stained glass, felt like walking onto a silver screen set. The Singapore flag, a proud symbol of the hotel's heritage, added a touch of unexpected charm.
My room, though undeniably classic, surprised me with its modern touches. High ceilings and original moldings whispered of old Hollywood glamour, while the plush king bed and sleek bathroom ensured pure comfort.
History buffs like me revel in every corner of the Biltmore. Strolling through the opulent corridors, I imagined the likes of Charlie Chaplin and Clark Gable gracing the same spaces.
Sure, the Biltmore isn't your average modern hotel. But for those seeking timeless charm, impeccable service, and a unique historical experience, it's pure magic. If you yearn for a touch of Hollywood history with a dash of modern comfort, the Biltmore awaits with open arms, ready to write your own chapter in its storied past.
6/7
Response from Property: Greetings Prowling-Tiger,Thank you for taking the time to rate our hotel.Having been present for a number of the film shoots that have occurred here, I truly agree that it is a magical feeling. And that's enhanced when you see your workspace on a larger-than-life movie screen in a local movie theater. It's an unparalleled feeling. We hope to see you again soon.Frank YoungAsst. Director of Front Office
Guest User
Executive King Room
Stayed in Jul 2024
Solo travelers
1 review
3.0/5
Posted on Jul 31, 2024
Halfway through my stay, a stranger came into my room. At the same time, I stopped entering the room.
I asked the front desk, but was it the cleaner? I was so excited. After that, I was able to overwrite the key and enter the room, but I spent the night worried that someone might break in.
I felt it was a terrible story with no particular response.
Response from Property: I'm sorry to hear about the unsettling experience you had during your stay. Your safety and comfort are our top priorities, and it’s concerning to hear about the incident with the stranger entering your room.We take such matters very seriously and are investigating to understand how this situation occurred. Rest assured, we will review our procedures to ensure this doesn’t happen again.Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and distress this caused. If you have any further details or if there’s anything we can do to make it right, please don’t hesitate to let us know.