Guest User
February 15, 2025
we arrived tuesday 17th february and checked into our pool view room, i had previously asked the hotel asking for a sunny room - i was told that see view rooms were extra (fair enough) but disappointed to note our room 236 has NO SUN whatsoever so you can’t actually sit out and enjoy your Pool View, i did ask reception if we could move and would be happy with a side seat view room as they have sun all day - i was told by Gabriel we don’t sell the sunshine just the view! - i mentioned to jet 2 and they did contact Stef who said check back thursday (and then friday as lots of changes on Friday) but no notes on system so the comment again from reception (WE ARE FULL) well im glad they are, honestly, as its a nice hotel and we’ve been before plenty of times and thought we would upgrade - my advice DONT A little empathy from staff on reception would t go a miss - any way happy valentine’s day folks