To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.5
Amenities3.2
Service3.3
Cleanliness3.5
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All reviews(12)
Positive reviews(6)
Reviews with photos/video(3)
Negative reviews(1)
rolsestoque
Deluxe Room
Stayed in Jun 2024
Business travelers
16 review
3.7/5
Posted on Jun 28, 2024
Its good hotel, nice to stay but what i observe at dto ako nadisgrasya, yong water from the shower goes s amay ilalim ng toilet bowl kaya nabagsak ako at nadulas. hope ma fix nila yon separate ila yong flow ng water from the shower
Fulgencio Pol
Deluxe Room
Stayed in Feb 2024
Solo travelers
53 review
4.0/5
Very Good
Posted on Feb 21, 2024
This hotel part of the NOVOTEL chain I believe asI always booked with them any chance When I travel although some hotel location seems not properly maintained, although this location in Lucena is a great deal, they have elevator service, the room is cleaned and wide big bed firm and pillows firm comfortable, had a table lamp ac is split type so it’s quiet and working, enough size bathroom, wide hallway, My only dislike is that they don’t provide water and hot water or kettle for a coffee, they have a water dispenser in the ground floor of which charge 10 pesos per refill and 10 pesos if you ask a hot water to deliver to your room although you can get a free hot water in dispenser had to bring your own mug or cup. The staff are very strick on policy regarding the time check in and check out if you want to ask for a extension 200 pesos per hour. Other than that I cannot complain the comfortable they bring. Very quiete during the night.
Guest User
Family Room
Stayed in Aug 2024
Family
2 review
3.0/5
Posted on Aug 17, 2024
if you are not a good driver, ask the hotel first for the parking, because their parking is situated at the lower level of the hotel, as for me i had a hard time because i'm still a novice driver and it was so steep. During our stay, there has been a power outage for around 2 minutes, hence their generator did not work, thus, my husband has been trapped in the elevator, and since me and my son is already in the lobby i had asked them if they have two way radio so as to check our room, but they don't have any, thus the security guard has to use the stairs to go to the 7th floor to check.
Guest User
Deluxe Room
Stayed in Jul 2024
Other
1 review
4.5/5
Great
Posted on Jul 21, 2024
Went to our World Youth Congress
Paspreture
Twin Deluxe Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Good, Big
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jun 1, 2024
Worst service I've encountered ever. Do not patronize this hotel. You will be sorry. Staft are untrained. They do not know what to do. The supervisor doesn't want to talk to us as she is doing laundry. Room very dirty. If you book with this hotel, you will definitely be sorry